Direct tv promises local programming, but they decide what is local for you! Portland oregon is two times the distance from Eugene, EUGENE oregon is local for me, but I can only get Portland, different weather, different storms, different traffic, different school closures and so on but can I get local? No I get Portland! I do not like being told that you get local channels, I was told you get Eugene! That was a lie, I should be able to cancel on that lie alone, but no I am stuck with this for 2YEARS. No one should have to put up with this type of false advertising! If it were the other way around I would be cancelled!

I was promised to have a cable spliter installed and after getting everything else done they refused to do what they said. They said it would be included in the price they quoted me but instead they tried charging me extra. They also locked me into a 2 year contract when I told them I was only interestd in a 1 year contract. I tried to explain this to them and the installer told me he would get some answers and have someone get back to me. They never did and I had to call them. When I called I was getting passed along to different people on the phone. The person I spoke to was rude and refused to transfer me to the person I needed to speak to because there was "nothing they could do".

Direct TV violated the terms of my contract with them by overcharging my account.
At the time I subscribed with Direct TV I specifically asked for a package deal where no aditional charges, fees nor surcharges or hidden charges will be due at the end of the month. One PAckage that will inlude High Definition for one price and that's it. Otherwise I will not join Direct TV. I was very firm on that.

Customer service rep on the phone tells me that the "HD-DVR PLUS PACKAGE" was the one exactly as I asked for 49.99 a month. With HD and special receiver all for one single price with no extracharges. Price of 49.99 was for 12 months and after that 72.99 for another 12 months.

I had doubts about it so I did not sign. I hang Up the phone. Next day I talked to another Direct TV Cutomer Service rep and she tells me the same thing.

So I signed. And for the first three months everything was ok...billing according to contract terms.

My contract was for 49.99 a month for the first 12 months. And the overcharge was a violation of my contract.

No conversations with Customer Service reps or their supervisors was able to reverse the decision of Direct TV to overcharge me.

I had no choice but to order this provider to stop their services inmediatly and I call my Credit Card Company to stop payment on the overcharge and also to stop payment on the early termination fee ever since it was Direct TV the one that violated the terms of the contract.
Fourth month: To my surprise Dircect Tv decided to charge me the full amount of 72.99 without explanation.

At the fourth month Direct TV decided

The trick is to scam enough people who can't afford a lawyer. All you need is a few customer service flunkies who are willing to pretend to care about the customer. Hide your contract somewhere within the mass assortment of ads and other junk lurking in the envelope that carries the customers statement. Tell the new customer whatever it takes to reel him in. Whatever you say on the phone doesn't matter. Record only the conversations that benefit the company. Then, while he's grieving the death of the loved one he ordered your service for; smack him in the face with a $340 early cancellation fee. Practice this behavior enough and you won't need to be a decent human being, you'll be a rich one. You can start your own business. Call it, oh, I don't know, DirecTV, maybe.

This is the letter that was sent to the corporate office, if there such a place. In my opinion the letters all go to the same office where the customer service flunkies are. They look at your name, insert it in a 'denial' form letter and email it to you. I doubt the letters even get read.

This letter is a chronological report of injustices for which we feel is an unethical business practice on the part of DirecTV, Inc.

On my first contact in late December 2008, I spoke with a female sales representative, by phone, to inquire about having their service installed in my uncle's room at N**** S*** nursing home in Denver, CO. I specifically inquired about what would happen should he pass away. She stated that all I would need to do is provide a death certificate to their office to have the contract canceled. On December 23rd the system was installed at the nursing home.

I have been legal guardian of my uncle for several years now, due to his dementia. Therefore, I have handled all of his business transactions.

On January 21st, 2009 my uncle passed away. On January 22nd my wife, ****, contacted DirecTV's customer service department to cancel service. A male service representative told her, to avoid any charges, mail a copy of my uncle's death certificate, and return the receiver and remote control in the box which they would send us. We returned the merchandise.

On our January 29th statement we noticed a charged of $340 for early cancellation fee in which payment had been automatically charged to our credit card. My wife called customer service. A female service representative told her to fax a copy of the death certificate when we get it, and the charge on the credit card would immediately be reversed. As requested, we faxed the certificate on February 11th.

My wife called customer service at 5:03am on February 13th to inquire as to why the charge still hadn't been reversed. The male representative who answered said there was no record that the fax had been received.

At 8:03am she called again, in hopes that someone working regular business hours would be in a better position to assist her. Again, she explained the situation to the male representative who answered. This time she was told that they had in fact received the certificate, but the charge couldn't be removed because I placed the order, not my uncle. She explained why I had to order for him. He told her there was nothing he could do. My wife asked to speak with the supervisor and was put on hold then was disconnected after a few minutes.

At 8:26am she called again. A female representative answered this time. She apologized, and then told my wife to explain the situation again and she would put her through to her supervisor. Again, my wife was put on hold and again, she was disconnected.

At 8:49am she called again. This representative asked her to explain the situation again. My wife refused and demanded to be put through to a supervisor. Finally, she got put through to a man who claimed to have some authority. He stated that it didn't matter who the service was for. Because I signed for it, I had to pay. I never signed anything. He offered to provide the address where I could dispute the charge.

I can provide documentation that shows that my uncle resided at the nursing home in Denver, CO where the service was installed, and to show that I was his legal guardian. If you check the billing address for the account you will notice that I don't live in Denver. This service was clearly never meant for anyone other than him.

I am hoping that, as a reputable company, you can see the injustice of this charge and see how badly your customer service personnel handled this incident. My wife called customer service once again, on 18 February 2009, as a courtesy, to inform them that we were sending this letter to you and to our credit card company to dispute this charge.

Direct TV repeatedly sent me email asking me to return to them and they would offer a special 29.99 (for 12 months) special for their Choice Plan (normall over $50 per month).
When I called them and spoke to Juan he assured me I would get that deal. When the installer came I had to talk on phone to woman at company who also said I was getting that deal.
There was NO mention of a rebate process. Then the first bill came and it was NOT for the advertised rate (it was over $50).
When I called and spoke to Tim he said he would process the rebate. He was apologetic and said I only need to pay lower, agreed amount.
Then in November when I was still getting the bills for higher rate I called and was told that unfortunately over 60 days had passed and the rebate hadn't been processed so I was out of luck.
I canceled the service and now they think they can bill me for a $400 termination fee.
I never signed a contract and they never provided the service and the fee that was agreed.
I was very clear when I first called them that I was only purchasing their service if it was at the advertised rate.
They are practising fraud.
I would like to know who is responsible for regulating them so I can make formal complaint.