Direct TV
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Category: Entertainment
Contact Information
Savannah, Missouri, United States
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Direct TV Reviews
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erica stroh
April 4, 2011
customer service
After the agent spent over an hour taking every piece of personal information that I generally do not give, including my credit card number, e-mail address, home address, and running my credit rating, I was transferred to another agent who ran my address and told me that my area was not part of their service area and that I could not get the internet and telephone package that I was promised by the original agent. The result was that this company now has loads of my personal information, they have run my credit, they have wasted my time and THEY DON'T HAVE THE PRODUCT IN MY AREA!!! I am very uncomfortable that they have my personal information and they have reduced my credit score by running my credit...all for not! What a horrible way to do business. I am worried that charges will appear on my credit card and that I will receive mailings and e-mails from them. Who knows whether they will sell my information to other companies. It is all such a horrible way to treat a potential client. Just terrible!!!
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Unhappy pa
April 4, 2011
Customer Service
I called to gather information from the company about pricing and what channels were available as I was interested in local sports teams. The Rep was very pushy about getting me signed up. When I refused to give him information to run a credit check and stating several times that I was just interested in getting some questions answered, the rep (marlin) told me " I am just wasting his time." Geez if that's how they treat potential customers, I can't imagine how it is once they got your money. Not a dime from me Direct Tv!
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Michael Ko
March 30, 2011
Thier policy doesn't make sense AT ALL!!!
About a couple months ago, my dad was asking me how much it costs to add another channel. He wanted to add Ch.606 (Out Door channel.)
I called Direct TV to ask how much and they offered me a free trial which includes the channel until April 1st, so why not try it out, I said ok and got the free trial.
Today March 29th, I called back Direct TV to cancel the trial... and the customer service agent tells me that I do not have authority to cancel or make any kinds of changes to the account except my mother.
I asked him, then how come they offered ME!!! the free trial and HOW WAS I SUPPOSED TO ACCEPT THE OFFER IF I DONT HAVE AUTHORITY!!!????
The agent said, that wasnt supposed to happen or whoever helped me wasnt suppose allow me to make any changes in the first place.
That sounds like a mistake from the company side, but this agent keeps on telling me that my mother should call back and cancel the trial.
I told him that my mother doesnt know how to speak english, and he tells me he cant help but give me a number of Direct TV International and take care of it there...
Later, my mother gave the authorization to me and I cancelled it.
But to me it is so clear that they didnt check any authorization when they offered me the trial and later when I was about to cancel the offer then they checks the authority.
Its is also clear that many companies do not have good customer services. They're just there to pick up the phone and be useless, becuase all they say is "I can't help you." or "Ill try to do something about it." which is a lie so they can hang up, move on, and forget about it. You can even tell by their voices that they dont care... like today for example, the agent was just overly hyper and over reacting, which you can tell he's faking.
Becuase at the end, he was no help at all!!! All he did was annoy me!!
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K. Hannaford
March 30, 2011
Fraudulent pricing/billing
4 months ago I called in to Direct TV about getting a package. I was quoted $46.00 a month if I used the automatic withdrawal for payment from my account. They came to install it and at the end was charged $53.00. They gave free 3 months promo on Starz and Showtime never stating you had to call and cancel. This month they took $88.83 from my checking account. When I called in Trixie told me I was wrong and that I didn't have more taken from my checking account. HELLO YOU IDIOTS!! I know what comes out of my checking account. I got mad and swore at her. I asked for a supervisor and she hung up on me. Not when I swore-but when I asked for a supervisor. They took the channels off and did not put difference back into my account. They gave a credit. I have auto payments coming out. BEWARE!! DO NOT RECOMMEND THESE CROOKS!! Oh- and Trixie first tried to tell me it was an increase to provide me better service. I signed a contract locking them into a price. Apparently according to Trixie they can increase it for better service. I told her if that was the case and we were locked in I could change my mind at any time. I don't trust these guys at all!!!
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SkippyOrlando
March 30, 2011
Poor Customer Service and Unauthorized Debit
After several months of continual calls to the customer service line about our bundle with AT&T and why our Direct TV bill had not yet been bundled as of yet. Each month lie after lie was told and still a year later there was no resolution. Today they said the bundle had expired and that is was unbundled in February since it had been a year since the service had been established. This past month the company charged two different bank accounts twice the one bank rejected but created NSF funds event though the didn't pay the payment and the other bank had paid the full bill from that account and I have the transaction number. It as if they went through the list of credit card or bank accounts they had on file seeing if the banks would pay it. The csr on the phone says there was no payment made that they returned the funds which is inaccurate and that I would have to fax in a sheet of paper proving that it went through my bank and it would take up to seven to ten days. I even provided the transaction number to them showing the transaction number and date and time the it cleared my bank. Then they demanded another payment with no bill so I tried logging into the system to view the bill to see if the new charges are correct and they locked they account and would not reset the password. I explained to the CSR that the payment already went through and that I would not pay another bill until reviewing the current months bill. He said that is fine and would mail out a bill mind you we have been signed up for electronic billing since starting the service, no they want to mail a bill. I asked to speak to a Supervisor and they have not had us on hold for 32 mins and holding. Very poor customer service and had I known all the hassles we would be going through I should have learned my lesson with Dish Network. I only hope that AT&T discontinues service with companies such as this because it reflects poorly on them as well.
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Derrick12
March 28, 2011
Early termination billing.
Let first say Direct Tv customer service is the worst! I recently moved from my old house where I had Direct TV as a provider for my tv. On Febuary 26 I contacted Direct TV and disconected my service. I was told that I had an early termination fee, which I was aware of but willing to pay. They istructed me that they would be billing me for 221.18. They also told me that they would be sending boxes via fedex to ship the receivers back I received the boxes and did exactly what it insturcted me to do. On March 10 I received a bill stating that I owed 105 and some change, I contacted Direct TV and they told me dont worry about that bill that they would send me a updated bill with the full amount to disregard the 105 bill. I received the upodated bill on March 15, 11 for 221.18. it said due upon arrival. I pulled the check book out and paid the bill by the end of the week. On March 23 I received a bill saying paid in full nothing due. Today I was checking my bank account and they had debit my account for the 221.18 on March 19, 11 and had cashed the check that i had sent them on March 24, 11. i contacted Direct Tv and told them that i need my money back they instructed me that it would be six weeks at the earliest to receive my refund by mail. I have bills coming out of my account and they said nothing we can do sir. I AM SO PISSED OFF RIGHT NOW I CAN HARDLY TYPE. They instructed me if I had any over draft fees from this that they would pay it. They gave this fax number if anyone else can use it 1-877-580-2148, She said to include Direct TV account number and a good number to be reached at and put attn: Finance Department. It pissses me off so bad that they can debit without authorization and then even deposit one of my checks and then they wont debit it back to my account. I hope this will help the next person shy away from them as a provider, they have the worst customer service. I have been a customer with them for over 6 years never late and I get short end of the stick . So plea to anyone please dont go with this provider to me customer service is a big thing to me and I hope it is to the nexzt person.
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bhunzek
March 27, 2011
Poor Customer service false adveritising
WOW, what a bad experiece. I looked online for deals for Direct TV and thought this should be pretty simple. Was I ever wrong. Called the number on the website only to fing out later that it is not actually Direct TV but an outside sales company that promised me the whole kit for my TV enjoyment for 34.99 a month. After spending numerous hours on the phone to get my rebates, credits and what ever else the very poor customer service reps. could pass to another rep. to break the bad news to me that I would not get what I was origanlly told. I am now paying 54.00 plus tax for the 34.99 package. I have not even had the service for 30 days and I am now stuck in a 2 year agreement that I can only see by bill going up higher after the first year. Well I guess let me see what my next statement will be since my wife just spent another hour on the phone getting told that there is nothing they can do at this point unless we cancel and pay another reactivation fee to have another bad experience. If your thinking of getting Direct TV DONT DO IT!
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Rip off by Direct TV
March 26, 2011
Service
I asked to be disconnected after 3 1/2 years. I was sent a bill for $183.00 6 weeks later. When I call they say I hung-up and didn’t talk to the right person. I had been told that I owe them till today because I was never disconnected.
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Entrapement by my own TV
March 25, 2011
Early Termination
After being forced to use Direct TV because of a contract with the apartments we live in, we had to switch from Dish to Direct TV. First, we ordered DVR's, but they only gave us receivers. I lost my job and had to move in with my mother. They said I had to pay early termination fee. When did I sign a contract? I told them Dish doesn't do contracts...obviously if I disconnected with them! Customer Service told me Dish was the same and had contracts. Not only am I on a contract, it's 24 months. I have never been contracted with ANYTHING longer than 12. No wonder they charge fees to leave them, because everyone wants to leave them. This is ridiculous and not in the customers best interest. Dish TV will go down someday because of this entrapement.
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mike pollard
March 25, 2011
getting charged for stuff over 5 years old
I have had this service for over 10 years and I am now finding out that I am being charged for movies and events from 2006 and now being 2011. They were not even going to tell me about them. I go on vacation and return to interupted services and then find out about the events from 2006.
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