Direct TV
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Category: Entertainment
Contact Information
Savannah, Missouri, United States
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Direct TV Reviews
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Streetsidhe
February 13, 2009
Poor Response to No Service
Installed service in January '09. Woke up this morning 2/13/09 and "no signal." Customer service walked me through reset - no results. Said they would send out a repair man with "soonest scheduled date 2/19/09" (7 days!). They told me my problem was due to a wind storm that occurred two days ago! (Try to figure that meteorlogical phenomenon out). I told them not acceptable, I have faulty equipment and have only had their service less than a month. Told them I want to cancel. They were happy to transfer me to cancellation department, who informed me they'd be happy to cancel me and that they would extract $400. plus from my bank account for "pre-cancellation fee." I said I do not authorize them to do that; they said they would do it anyway because I signed a two-year contract. I said I signed a contract for service, which I am not getting! So realizing they had me in a huge squeeze, I said send a repairman. They said the soonest date available to schedule would be 2/22/09. I said, "Wait a minute! Five minutes ago you told me 2/19!" To be honest, I had their competitor satellite service for 2 years and never had this kind of problem, and my previous service survived wind, ice and snow storms without loss of service. These guys really are criminals! I've had cable and another satellite service previous to Direct TV, and never, ever went through anything remotely like this. And I've never been told by any company that they have the right to extract hundreds of dollars from my account without my authorization!
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dan
February 11, 2009
unauthorized billing
after canceling service in jan of 08, they somehow unknowingly to myself how, they decided to turn their terrible service back on. also along with stealing money out of my bank account.($501.35 to be exact.) because this is an account i dont use frequently, i didnt notice the deductions from my account for 3 months. once i discovered this i immediately called them to fix the issue. so immediately they shut the service off and wanted me to send back the receiver which i did and they said they would issue me a refund. which 4 months later, still never received. so again i called them and come to find out, they took out another months service even after cancelling my service. go figure that one out. so we called and called and called some more. and my wife found, yep, you guessed it the president to direct tv's phone line. 3109645000. so if anyone wants to call and complain directly, maybe something can eventually be done about their terrible service with direct tv. if anyone has a solution that not anyone else may know, could ya please let me know what else i may be able to do. as of now i will probably be contacting a lawyer so if anyone else wants to join in on a civil case please respond back to this site. thanks and good luck.
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Palmers
February 11, 2009
They won't provide working receiver
I have been a DTV customer since 1997. Last year I agreed to an upgrade to an HD Receiver. I have had constant problems with the reception since, and have spent hours on hold and working with technicians over the phone to troubleshoot. When they finally sent a tech, they had the nerve to charge me a "surprise" fee for the service call, and it never fixed the problem. I wrote two letters, which were responded to with a form letter that made it obvious no real person had even read my complaint. A year later, the receiver is finally broken for good, and DTV is making me wait two weeks for a technician, and won't allow me out of my two year contract so that I can seek better service with another company. They say it will cost me $240.00 to terminate the lease early, even if the equipment they leased me has never worked properly. When you lease real estate, the landlord has to make repairs, so why doesn't DTV have to repair their faulty equipment? Seems to me, they have no regard for customers. I'm stuck with no service, and they didn't even offer to take two weeks' charge of my bill--horrible company. They care NOTHING for existing customers, only for new ones.
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Sherell
February 11, 2009
Rip off!
My services were disconnected on Feb. 11 prior to the disconnection date of Feb. 16, though I paid my accurate charges on the account. I was charged 74.99 for the NFL package which included the premier package, per 4 months. In additional, to the full payment, they charged me 42.00 for prorated use of movie channels. The rep claimed I agreed to such charges based on the plan I purchased. Direct TV's customer service to its customers is simply dissatisfying. This is definitely a RIP OFF! The customer service rep refused to assist me any further, until I paid the account
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Palmers
February 10, 2009
HD Receiver doesn't work
A year ago today I had Direct TV install an HD Receiver. Since then, the receiver has continually "frozen" and I have repeatedly called customer service. (And endured hours on hold) After the fourth or fifth time the customer service reps had led me through the process to try to reboot, one rep finally scheduled a technician to come out and check the receiver. Of course, I had to wait two weeks for the tech. The tech diagnosed the grounding equipment on my house to be jamming the HD signal, and cut the wires to the grounding equipment. To my surprise, I was billed over $80.00 for the service call, even though the technician had determined the problem to be related to the installation--after all, the grounding equipment was in plain sight when the dish was installed. I wrote Direct TV twice and received form letters in return--from someone who hadn't even read my letters, it seemed. I paid the bill, but continued to have problems with the receiver freezing the picture. Today, exactly one year later to the day, the receiver stopped working altogether. The customer service rep for Direct TV was rude, and said the earliest they could send a tech is in two weeks. I asked to be let out of my contract early, and he said no one at Direct TV has the authority to allow that. He said it would be $240.00 to be allowed out of the contract. He acted as if I was whining and had no valid complaint. Please--NEVER DO BUSINESS WITH DIRECT TV. We've been customers since 1997, and they have no loyalty to us, offer us no help. They are not an honorable business.
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Lynn
February 10, 2009
CHARGE FOR EARLY CANCEL
A contract is a document that binds two parties to something. It is entered into with good faith on both sides, that a certain project will be completed. I signed up for a cable install and internet. I have a business and need the internet. The cable was installed promptly with the promise that the internet would be installed in two days. Yes, I signed a contract with the promise that in two days the remainder of the job would be completed. The package was to cost around $60 a month. When I originally set up the service, I was on the phone for a very long time, got transferred to several different people, and I gave them all my information and SS#.Two days came and went, without Embrac installing my internet. Many phone calls later, and being extremely upset, I was told that DIRECTTV never processed the internet.Some nice representative did handle the situation nicely, got a three way phone call with Emrac, DirectTV and myself and proceeded to get me signed up, Then Embrac said this will cost more money, at which time I said to forget everything, and sent back the equipment. I feel that I should not have to pay the $340 cancellation fee, BECAUSE DIRECTTV DID NOT LIVE UP TO THEIR SIDE OF THE CONTRACT. Then to top it off, Directtv took the $340 out of my checking account without letting me know first. I feel I have a valid claim and would take you to small claims court, but found out your headquarters are in Colorado and I would have to travel there to be heard. I lived up to my end of the contract and feel that DIRECTV should do the same . I have corresponded with claims and talked to your representative several times since, and nobody cares as long as big business get what they want the heck with the clients.
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linda davidson
February 9, 2009
rebates
I too have been the victim of Direct Tv false advertising scams. I signed a contract with a Direct Tv agent for an agreed upon price of $50. a month, a $23.00 savings for 12 months of the 18 month contract.
The first bill was pro-rated, so nothing seemed suspicious. The 2nd months bill came in at $73.00, not $50. I called Direct Tv and was then told that we must submit the rebate on-line. I was not able to submit the rebate - the website would not allow it. My husband called the next month and was told by the opeator at Direct Tv that she could not apply for the rebate, but to try again on-line.. Again I went back to the website. There I was still not allowed to submit fort the rebate. Today when I called - guess what? The rebate has expired and they want $300. to cancel the service. Buyer beware!!!
No where in the pages of paper work I have is there an experation date for this rebate.. No where in the inital contract with Direct Tv does is state that the rebate must be applied for on-line. Tacky. Nasty business practices.
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CReid
February 9, 2009
unauthorized credit card use
I cancelled my service on Jan. 28th, 2009 & was told there was an early cancellation fee and they were going to charge it to my Credit Card on file I immediatly said no & there wasn't a credit card on file & that if they charged my account that I would file a complaint, they said they wouldn't . I was disputing the charge of the early termination fee of $220 and said I did not have a contract or sign anything agreeing to it. As of Feb. 6th. tthey went ahead and took the money out anyway & when I called to insist they put the monies back, they said they had the right to charge my account because I had used it in the past. I insisted again that I did not authorize the use and that I ademently demanded that they not use my Credit Card. I am now in a postion of bouncing checks including my mortgage or I have to pay it late. I am so frustrated with this company because I told them I was disputing the charge and would of payed with another credit card if I lost. I couldn't stress to them enough not to use that Debit Card. They totally used it unauthorized. I want them to put the $220 back in my account.
Thank You Carol Reid
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Kevin
February 5, 2009
They're way too 'fine printed'
I have until recently been with DirectTV for over 8 years. A few months ago one of my receivers went 'out' and I went to Best Buy to purchase another one. Thankfully a very young sales rep. informed me that even though I am purchasing a new receiver, I don't OWN it, I am only purchasing it at a discounted rate and that when I call DirectTV to activate the new card I will be re-committing myself to a new 24 month contract, (think cell phone services). Well, luckily my parents had kept their old receiver so I switched out with them, however with all the new promotions and such from DirectTV, I called their customer department and asked 'hey, you are offering new customers the same package I am paying 52.99 for only 29.99, if they sign up for a 24 month auto-pay commitment...can I have that'...they repeatedly said it's for new customers only. While I went on to tell them that I have been with them for 8 years, so, I am happy, that for continued 24 months of more happiness they need to give me the new offering plan or bye bye. guess what, they offered me a $10.00 discount, now keep in mind, these are receivers that are 8 years old, so I am being charged 52.99 plus 5 more for the extra receiver, that's 57.99 plus local channels, 5 bucks more, 62.99, plus taxes and such and I'm busting 70 dollars easy each month, and for new customers, they get NEW DVRS up to 4 rooms, and for the same package I had for only 29.99 a month...guess what happened...bye bye DirecTV.. hello dish network...I signed up for 24 month commitment with Dish Network, got all the same channels I had and then some with them, for 32.99 month, plus 5 dollars more for the extra dvr...so..DirectTV..You can kiss my ***...for my 8 years of commitment to you, and you wanted to offer me customer in the form of 10 dollars a month for 6 months. Well I went shopping, found a better deal, and committed to your competition...while I am only just one person. I can at least control who get's my money. Take that you *** *** companies.
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harve
February 4, 2009
Direct TV Sucks-Total Rip-off
I made the mistake of taking advantage of a cincinnati bell offer that included Direct TV service. I only kept the service for five weeks.
I was sent two boxes by Fed Ex to return my three converter boxes in. Two days later, Direct TV took almost $500 out of our checking account. That was $310 for the converter boxes and almost $190 for monthly service and fees for five weeks service.
I sent the converter boxes back and now they're telling me it will take up to two months to get my refund for the equipment back. That is unacceptable!!!
If you are contemplating signing up for Direct TV service, please do your research and ask a lot of questions. Get as many of their answers as you can in writing. PLEASE BE VERY CAREFUL!!! These guys don't mind ripping you off for everything they can get.
I am enclosing several emails to show you how incompetent their customer service department really is.
Anthony,
Thanks for the reply. It's a shame that you work for a company that is such a big rip-off. I had dealt with you guys once before and it took me three weeks to get you to admit that my returned equipment had been in your warehouse the whole time like I said it had been. I should have known better than to sign up with you guys again but we all make mistakes.
I should have read the Direct TV Sucks websites before I signed up instead of after I signed up.
Since it's obvious that you are going to hold my money hostage for two months, that gives me plenty of time to file complaints with the BBB, the FTC and the Ohio Attorney General's office. It also gives me time to prove to you that I was overcharged for your services from day #1. I signed up with cincinnati bell for a deal that included your services. I will also be filing a complaint with them.
I was supposed to get unlimited telephone services, your services and a wireless internet network service for about $85 a month. I was charged more than that by you alone.
By the way, I only used your services for 5 weeks. I will forward a copy of the flyer advertising the deal. Then we can start talking about how much you owe me for a refund of the overcharges.
I hope that you can tell by this email that I don't intend of waiting on your refund quietly. We both know that the two month wait for a refund is BS. Direct TV needs to learn the meaning of Customer Service. If they spent half the energy that they use ripping everyone off on trying to put out a quality product they might get somewhere.
Ed Harvey
--From: DIRECTV Customer Service
To: [email protected]
Sent: Mon, 2 Feb 2009 12:10 pm
Re: returning equipment [Reference #: 090119-000039] [Reference #:090130-000952
Response (Anthony D. - 100134632) - 02/02/2009 09:10 AM
Dear Mr. Harvey,
Thanks for writing us back. I understand your concerns about the refund you're yet to receive. As previously mentioned, you will receive your refund in 6 to 8 weeks from the last financial transaction on your account. This process however, can't be expedite.
Sincerely,
Anthony D.
Employee ID 100134632
DIRECTV Customer Service
Customer (ed harvey) - 01/31/2009 03:55 PM .
It didn't take you 6-8 weeks to take almost $500 out of my bank account with no advance notice. Why should it be acceptable for you to take 6-8 weeks to return it? I need and want the money you owe me ASAP.
Ed Harvey
From: DIRECTV Customer Service < [email protected]>
To: [email protected]
Sent: Sat, 31 Jan 2009 6:08 pm
Re: returning equipment [Reference #: 090119-000039] Discussion Thread
Response (Brandon J ID 402635) - 01/31/2009 03:08 PM
Dear Mr. Harvey,
Thank you for writing back. I see that you returned the receivers and the credit has been applied to your account. Please allow 6-8 weeks from the last financial transaction, 1/28/2009, for the refund to be processed. Thank you again for writing.
Sincerely,
Brandon J. 402635
DIRECTV Customer Service
Customer (ed harvey) - 01/30/2009 07:10 AM .
I was just checking in to see where my refund is at. The two boxes were delivered to you on 1/23/09 at 12:21 pm
Thanks,
Ed Harvey
In a message dated 1/20/2009 3:00:37 |
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