As stated I have filed requests on Direct TV forms, two times for RV service. As long as I stay within my 'home area' I can receive national channels ie...ABCX, CBS, NBC. I explained when I got the service it was in an RV. They charge me for the service that they refuse to give me.

I did not get any free equipment when I signed up. They tell me since I bought their card and have their service I have a2 year contract.

This is the biggest fraud on the market.Who do you get help from? They hide behind their customer service address.

Trying to cut back on our monthly outgoings, we decided to try Direct TV bare-minimum service, which turns out to be cheaper than our local cable. So I ordered the package online, chose my installation date as Jan 9th, selected my DVR box that was "free" after an instant $100 online rebate and felt pretty clever with myself.

That evening, I received a call at home from an account confirmation specialist. Turns out the date I had chosen was not actually available, and I had to wait till the 14th (and I had already booked a day off work). Also, I was told that I had to pay $100 for the DVR box. I argued that I had been given an instant $100 rebate for the box and it should be free, but I was told that I was mistaken, and the lady checked her system and confirmed there was no way it could be free. I didn't have the computer I ordered it from at the time, so could not argue (I later checked, and sure enough, it should have been free).

So I go to work, and book Jan 14th off work. The next day (the 7th) I get a call from Direct TV installers saying they'll be there "within 15 minutes". Luckily my wife was home at the time to let them in. This was getting to be a joke.

I rushed home to see what was going on, and the picture didn't even fill the screen. The installer dismissed it and said I could just play with the TV settings later on to get it to fit and he left. I tried everything with the TV and the box (I'm pretty technical) and it wouldn't fit. I called Direct TV and was told I would have to pay an additional $10/month for the HD service to get it to fit the screen.

I was livid by this point, went to bed, woke up the next morning and there was no picture at all... nothing! That was it, I called Direct TV (about 15 hours after it had been installed) and told them I wanted to cancel. I was told that because it was within 24 hours there would be no charge to my account, and that they would send a box to ship back the DVR. Less than a day later, they took $488 out of our account. The bank wouldn't stop the payment, so we called Direct TV and they said "Oops, we didn't mean to, we'll get it back in there within 72 hours". 72 hours later, no money, so we call again and are told it'll take 6-8 weeks to get our money back!!! After lots of shouting at them, they get a supervisor who says he can do us a 'favor' and have it in there within 3-5 business days.

Direct TV are absolutely useless. They have not done a single thing right since the first interaction with them. They still owe us over $600, have said they'll pay it back, but there is no sign of anything and I'm not holding my breath. That $600 should be covering some of our mortgage payment. Don't ever give them a credit or debit card number, because they'll take money from you in an instant, and getting it back is like pulling teeth

I have been a long standing customer with Direct TV (over 5 years). About 15 months ago I called in to cancel my service since I was curious about other providers and service. At the time of the call the sale representative encouraged my wife and I to stay onboard and Direct TV would upgrade us to HD Direct TV. I had notified the sales agent that the only way I would agree is if I did not have to sign on to another contract in the event that I still chose to leave Direct TV. The gentleman told us that since we were long standing customers we were part of a special retention program and would not be subject to any early termination fees if we were still not satisfied with Direct TV. I recently called to cancel and was charged the fees anyway.
My wife called customer service and after an hour on the phone she was told again that the fees would be waived. Now I have a bill and after calling again I cannot resolve the issue with any CS agents or their supervisors. I am being told that no one has the authority to waive these fees and that we were misinformed. One of the agents was a bit short of calling my wife a Liar. I have spent hours on the phone with no resolution. I honestly feel that we were mislead and are now victims of unfair disclosure of terms.
The agent told me that I should have read the fine print and read all agreements sent to me electronically. I didn’t feel the need to log every conversation with their CS agents since we had a long standing account and were considered long term good standing customers. What a way to treat their customers!

I was a long time customer of Direct TV 4-6 years. About 2 years ago I had Direct TV installed at my mothers house for Christmas. Earlier this year, my mother took over the account and put it in their name and address. On 12/20/08 338.00 was withdrawn from my checking account unauthorized, and unlawfully, which as of today as so far resulted in 125.00 in overdraft/courtesy pay fees from my bank as my paid bills are rolling in with no funds in the account.

When I called today to find out what was going on, they said that my mother owed them money, and that they were allowed to withdraw that amount from me as they had my old account information on file. I told them I did not even have an account anymore, and it was in my mothers name and address, they said they should have never changed it over to her and that they, (thank goodness I used print screen and have the account information before the changed it) they had neglected to cancel my account, they then today put it back in my name!! I was not even given over to a supervisor upon request. After a google search I found out that this is happening to a lot of people, I am now seeking counsel and looking for any class action suit that may be out there. I am now out over $450.00 and climbing.

I placed my Direct TV service on suspension. Rather than credit my account with one months paid in advance and the balance of the month of suspension they charged my credit card with a very high amount. That was 60 days ago and at least 6 customer service agents ago. Today I was on the phone with Direct TV for 2 SOLID HOURS. While the agents are polite, they seem to be very poorly trained as each one gave me a different amount of credit due me. Today I asked to speak with a supervisor and then with her supervisor. When that supervisor came on the line (after me being on the line 1 hour and 58 minutes, before I could get out one sentence, he apparently hung up on me as he never called back to say "oops". I can only urge people to NOT let them debit your credit card for the monthly charges. If there is a mistake, it takes forever to get your funds back. Seems they have found a way to use someone else's money for nothing. I can only conclude from this experience they either don't train their people or have more complaints than they can handle. Poorest customer service I have ever experienced.