I have had my worse experience with Direct TV, I had requested a service and signed for a period of one year without HD, DVR, wich is a premioum service and requires 2 years commintment.
Their service gives the first month of movie chalnels and other features for you to enjoy at no extra charge for the first months, after that period, you/we are supossed to call to cancel; However, I call to cancel those packeges before the period and set up an outmated billing system so they get my payments automatically from my credit card, after three months, i noticed that they continued charging me for the movie plus features service that i had already cancelled months before, I called inmediatelly and their scuse was that the person who i had spoken to did not leave a note on my account that would tell the system about the change on the service and that i had to pay anyway. Since was not my fault, founded unfair that i had to pay for it, I asked again to cancell the sirvice, the person did it in the systm. Guess what? it has passed 8 months, i ahve called 6 time for the same problem and i am continuing payen for a service i don't want, on top of it they are charging me for the lease of an additional receiver which i don't have, oh, since i upgrade one reciever to a HD, 5 months ago, they automatically signed me up for a 2 years commitment so if i want to cancel their service, i wll be charged $20 per every month left which is around $450.00
I really regrate the day i called them for the service and would not recommend any want do do business with them.

Last year we decide to get the NFL package.It was for two years and the cost was two hundred and sixty nine dollars total.The first year was fine we paid sixty four dollars for four months and this year we have paid six hundred dollars for four month so we contacted them and they said that they didn't understand why we were over charged, and they wouldn't do anything about it so we canceled and now they want to charge us two hundred and eighty dollars.I feel that this was not part of the deal.

I signed up for service with direct tv was told i would recieve a two room installation by a professional intaller with a off air antennea and
dvr recievers.. had to pay $160 bucks to direct tv sales person, , A week goes by the So-called professional shows up at my door DEMANDS
his CASH ONLY PAYMENT of $150 before he does anything else, I refused to give im the cash then he says i was only going to get a 1
room standard reciever and no off air antennea unless everything else was to paid to him IN CASH before he would even do a sight survey.here is a list of what i paid and what i recieved ...
PAID FOR BY ME WITH DIRECT TV SALES PERSON SO CALLED PROFESSIONAL INSTALLER
1 highdef dvr reciever...with $50 extra tuner 1 standard reciever $ 150 no tuner no dvr
1 standard dvr... with $50 extra tuner DVR extra for $199 my cost
1 off air sattelite hd antennea $99 125 feet rg6 cable @ $1. per foot connecter $.50each
1 professional installation + setup Price to install through wall $50
1 fee waived for $50 new customer Installer travel miles and time $100
free site survey signal peaking $150 site survey $for peaking varies by location
Friendly and courteous sales person Only intersested in more money poor appearance
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AS YOU ALL CAN SEE THIS WAS A SCAM FROM THE GET GO... THE SO CALLED PROFESSIONAL INSTALLER SHOWED UP IN A BEATUP OLD VEHICLE WITH A 6 FOOT LADDER BUNGE CORDED TO THE ROOF WICH LEFT OIL STAINS ON MY DRIVEWAY
THIS PROFESSIONAL INSTALLER COULD NOT HAVE EVER CHANGED THE LIGHTBULB ON MY PORCH WITH THE 6FT LADDER
SO HOW WAS HE GOING TO GET UP ON THE ROOF? I WATCHED THE WHAT TO EXPECT FROM THE INSTALLATION VIDEO
ON THE WEBSITE... NO THUMBS UP NO ID OF DIRECT TV NO FANCY VAN ALL I CAN SAY IS THEY WILL PROMISE YOU THE BEST
OF EVERYTHING AND DELIVER NOTHING . JUST THINK I SWITCHED FROM DISH NETWORK TO GO WITH THE MORE EXPENSIVE
AND SOCALLED BETTER SERVICE.. BIG MISTAKE... OH YEA THE PROFESSIONAL INSTALLER TOLD ME THERE WAS NO WAY
I HAD A LINE OF SIGHT.. FUNNYTHING IS I HAD ONE WITH DISH NETWORK. i HAVE SENT A LETTER TO MY CONSUMER AFFAIRS
OFFICE IN THE STATE CAPITAL AND ALSO TO THE BETTER BUSINESS BUREAU

I was a long time customer of Direct TV 4-6 years. About 2 years ago I had Direct TV installed at my mothers house for Christmas. Earlier this year, my mother took over the account and put it in their name and address. On 12/20/08 338.00 was withdrawn from my checking account unauthorized, and unlawfully, which as of today as so far resulted in 125.00 in overdraft/courtesy pay fees from my bank as my paid bills are rolling in with no funds in the account.

When I called today to find out what was going on, they said that my mother owed them money, and that they were allowed to withdraw that amount from me as they had my old account information on file. I told them I did not even have an account anymore, and it was in my mothers name and address, they said they should have never changed it over to her and that they, (thank goodness I used print screen and have the account information before the changed it) they had neglected to cancel my account, they then today put it back in my name!! I was not even given over to a supervisor upon request. After a google search I found out that this is happening to a lot of people, I am now seeking counsel and looking for any class action suit that may be out there. I am now out over $450.00 and climbing.

all the reps are very rude. i call last friday gave my card info, ssc, and other info. the order was processed the tech was suppose to come out tuesday, noone showed up, and noone is trying to resolve the problems, plus a lot more