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junior
January 21, 2009
cancellation fee
I recently had to disconnect my direct tv because there was a fire in the building and the owner of the building told me i had to remove the dish because of fire hazzards.when i cancelled i recieved a $220 cancellation fee.They told me that since i replaced a faulty dvr reciever a year ago i still had a year left on my contract.I was never informed of my contract being extended when i called to replace the reciever and i wrote to the complaint department and when i didn, t hear from them i called direct tv.They told me the dispute department informed them that the cancellation charge was valid and that i had to pay the $220 dollars.I believe it is unfair to penalize somebody for a faulty dvr reciever and also when the owner themselves asked you to remove the dish.
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Sid
January 21, 2009
No customer service
Do not use Direct TV, they give you a contract without ever telling you that there is one. I have canceled my service as it was not good and my verizon service was not working as well. Direct TV charges a ridiculous amount of money to cancel. I have contacted them a number of times and they never call back when they say they will & they won't give you a manager to talk to, or a number to call. I had to search the website to try to find someone else in the company to contact.
Their service is not worth it, it's a big ripoff!
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Maria Alonso
January 17, 2009
Unprofessional, and unwilling to resolve disputes
I tried to resolve a dispute on 01/17/09 and was on the phone for over one hour, when a supervisor named Brian or Brandon, got on the phone accused me of swearing and hung up on me. The dispute has not been resolved and they are charging me for PPV charges that they claim that I incurred in November of 2007. I plan to take legal action, instead of crossing my fingers and allowing them to ruin my credit. Truly, this is a company that is ripping off their customers and the BBB needs to get involved. If anything, hopefully people will do some reasearch and listen to customer complaints. I wish I had.
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angry
January 17, 2009
No Install
Called 4 days ago to have serive installed so that I could get 1 channel my cable operator does not have. My appointment for installation was this morning betwen 8-12pm. I was called at 10:02 am from the installer telling me he was on his way over with broken english. So far not so bad. About 5 minutes later I get a call from Direct TV telling me the installer should arrive within an hour. This seemed strange but I went with it. The installer arrived about 5 minutes after that call and we went upstairs to my smart box (where my cable outlets go) I live in a new house and new community so i needed the installation done as concealed as possible. I told him I wanted the dish mounted in the back of the house (like my neighbor) and the wires broght into the attic then down into my smartbox. This is about 15-20 feet long of wire. He told me that he didn't have time and he forgot the tools to do this installtion and that I would have to reschedule - or - install it the way he wanted which was to install the dish on the side of the house and tack wire outside and inside to my smart box. I said no way!
I called Direct TV (the call was 72 minutes long) and they said I had to call the contractor to work things out. This was unacceptable and I got them to try and contact the contractor. For over 45 minutes they tried with no success. A Direct TV supervisor said I would be installed today and I would be contacted. I am still waiting for install at 6pm which I will be cancelling!
Advice... cable is the true professionals in this business!
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Direct TV
January 16, 2009
billing
We are not receiving our bill and have been charged with late charges. We don't have our bill for January.
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Gar Peterson
January 16, 2009
Bait and Switch
I have been with Direct TV for 7 years. I purchased my recievers when I started the service. In December 2008, I called due to the failure of my DVR. Direct tv was more then happy to replace it for free. they also stated that they could replace all the other boxes for free since I have never had any replacements for the contract...
But the reason I called was to try to have my bill reduced and said that I did not want to have anything done with the recievers unless that was possible. They said they could reduce my bill by $15 a month for the next year and it would go back to normal if i did a 2 yr contract and ...
So... i call back to validate and verify that what they said was going to happen.. what a shock that i find it was not true
first call... was told i should be happy for the free recieves and that direct tv would never do any credit for $15 a month. I asked for a manager.. was put in wait hell for an hour.. finally hung up
second call... asked for verification again.. was told that there was no credit on the acount... asked to speak with someone about shutting the account off and shipping the equipment back.. was sent to account disputes.. and was then told if I did shut the account down ... i would be charged up to $500.oo. I explained that the only reason that i went into the contract was due to the fact I was going to get a reduction in my bill.. and she told me there was no record of that.. Asked for a manager.. explained what had happened... she said she would credit my DVR cost ($5.95) for 23 months and put a credit on my account for 12 months of ($10.00). Also told me Direct TV can only do up to $10 a mont of a credit. probably to prevent the service desk staff from giving away the world.. LOL...
So the moral of the story... If you do business with them.. get it in writing before you commit to any contract. have them email it to you or have them give you thier personal number and the location they are in...
because they will LIE to get you to do a contract... BECAREFUL !!!
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Madds0963
January 15, 2009
Billing
Direct TV wants me to pay a bill that is not due for 10 more days. I have a past due balance to of 141. to restore service and they will not restore until I pay 280. that my statement says is NOT DUE until the 25th of the month. Today is the 15th. Direct TV has never had good customer service. I have put in 4 calls to them today. They claim in order to talk to a supervisor they need to take a call back number and return your call... Its been 3-4 inbetween calls and I still have not received my call back that they promised. DO NOT USE DIRECT TV... Stick with you local cable company and you are sure to have excellent service compared to Direct TV.
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Sandra
January 15, 2009
Installer thefts
I recently ordered service from Direct Tv and they sent over two installers who stole my i-pod and proceeded to make inappropriate sexual passes at my 20 year old daughter who was trying to keep an eye on them and do her schoolwork.
When i called to complain, the Direct TV supervisors were totaly insensitive and have failed to rfeturn my calls or respond to the letter i sent to the direct tv CEO. I believe this company and its supervisors are very insensitve or simply care only about selling their service and making a profit. I tried to express my concerns that these guys stole from me and were making sexual and harrasing coments to my daughter.The supervisor at direct tv proceeded to tell me that everything i just told him, were just allegations, and if they took any kind of action, they would be admitting to being guilty.
Maybe we should all get together and submitt a class action law suit against this company!
Sandra
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Ann
January 15, 2009
Bad service
Diconnected sevice on the 13th of jan 09 but statement said i had until the 25th of jan 09 to take care of the payment, and the error was not my fault, i called the same day i received the notice and was told that a supervisor would call me on 2 seperate calls i made, i was never called and my service was cancelled, i was lied to on 2 seperate conversations that i had with thier representatives.i was given credit because of mistakes on my billing statement.then i received a past due bill which was incorrect.
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TonyG630
January 13, 2009
Refused to repiar
I called because we lost our satellite signal porbably do to snow and ice. The dish is not accessable to me so I tried to make a service call for them to come check to also make sure it did not get knocked out of alignment. They said they accnot send a technican out for "liability" issues. I bet If I was ordering new service they would come out. The female cutomer rep said you will have to wait for the snow and ice to melt. I told her this is Chicago in Jan. it is not melting anytime soon. She said there was nothing she could do. So I cancelled on the spot and called Comcast.Then Direct TV calls back saying they would send someone out. But we told them to forget it we are not going through this several times a winter. They have called twice asking why we canlleed I told them not to call me anymore.
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