When I signed up for cable with this provider, I signed up for a package amount of $39.99. Unbeknownst to me, I was supposed to submit a "rebate" within 60 days to be charged this amount. Well, I called on a different matter and was informed that I was being charged $90.00 a month instead, which I can not afford because I missed the 60 day deadline by 2 days. I spoke to numerous people, all rude, to try and get this resolved. I even asked to speak with the Supervisor and was informed that I would be on hold for around 15 minutes. I then stated that I would prefer to cancel and was then informed that I would have to pay the penalty fee of almost $500.00

I find this abusive and taken advantage of.

Please advise.

Hi my story began in September 2008. I live on the westbank of New Orleans, Louisiana, my family and I were just let back to our homes after hurricane Gustav hit our city. Beginning to replace our food and pay some bills, I decided to check my checking account balance to go to the grocery store and my account stated negative balance, so I called the bank and find out it came from Direct TV taking out $478.79. I then called Direct TV, they told me it was from the month I owed, and a extra month for canceling the service, and the receivers I had at my home. On September 16, 2008 the receivers had arrived at Direct TV, I called, a representative, she told me that i would get a refund for the receivers and that it would take 5-7 business days to be back on my credit card, the funds were never put back on my credit card. I continually called to find out the status of my refund, everyone I spoke with gave me the run around. It is now November 2008 almost Thanksgiving and I have not received my refund yet. The last time I called I was told it will take 6-8 weeks to receive a check in the mail. The last two times I called I was told that they have to down load the receivers due to the fact of pay preview movies, no one in my household downloaded any pay preview movies. I have kept some of the representatives names I have spoke with, one supervisor in particularly name Christian badge# X3137.Christian then told me to write a letter to the address of P.O. Box 6550, Greenwood Village, Colorado 80155. I wrote a letter and mailed it off not sure if they received it yet, but I will not give up, the refund money is mines and I will try my hardest to get it.

January 8, 2009



Customer Service
DIRECTV, Inc.
P.O. Box 6550
Greenwood Village, CO 80155-6550

Dear Sirs:

Would you pay for a service you are not receiving? I think not. That is why I am writing to you. I am a retired person living on a fixed income and switched from Comcast because I thought you would be a better deal. I was mistaken.

I have had Direct TV for a little more than a month and have had to call you six different times now. I told Pam today that I want the boxes sent so I can return your equipment and want this disconnected with no charge or I am filing a lawsuit for repairs to my home, for lack of service, and stress.

1. The initial installer came, busted through my concrete basement wall and ran a wire that hangs down into my family room to hook up the TV there. It was the best he could do according to him.
2. The initial installer hooked up my bedroom and the TV came in black and white. He said it was the best he could do.
3. I was supposed to get up to 4-6 hookups for signing up but did not because this guy had to get home to dinner. He told me and a friend who was visiting that his wife had dinner ready. He did not show up until late evening. I was told to call again for my other hookups.
4. My service went out and I was told I had to wait 5 days to get someone out. The service came back on the day before. I was expected to wait 5 days for service. Not acceptable. I did wait and finally got the bedroom TV to work after somebody came again, however, a line is draped across the back of my home like a clothesline. My new siding has holes in it.
5. The initial installer put the dish on my brand new roof when I had asked for a pole in the yard. I just had this roof installed this past summer. Now I have a dish sitting on my new roof. Who is getting that off and fixing my roof now?
6. I made another appointment and was told I would have to pay $300 to get my living room hooked up. I requested a supervisor. I was told by a “Tyler” he was sorry for all my trouble and a supervisor would come out to my home today, January 8th, between the hours of 8-12. He told me the supervisor was not on a schedule and would probably be here at 9:00. Nobody came.
7. I am an organist for funerals, as well as a substitute teacher. I turned down 3 offers because I sat at home and waited for your people.
8. I have a TV in my living room that is not hooked up that I can not watch. My other bedroom hookup was never done. I only can see TV now from my family room with the wire hanging down and the hole in my wall.
9. I called twice today, the second time speaking with Pam. I told her the story again and I want disconnected and for her to send me the Federal Express boxes so you can have your equipment back. She was not nice and told me I had to pay a penalty of around $400 for disconnecting. I protested and told her I never received what I was supposed to get. She is still sending me a bill. I already asked my attorney and was told this is unilateral and benefits only you and not me.
10. I called my credit card company and cancelled my card so you can not charge me.
11. I called Comcast and they are reconnecting me at the pole for $104.48.

Your company is absolutely terrible. I have damages to my home., wires hanging, no TV service in two rooms, your people treated me like crap, I had to wait about 5 days every time I called back to complain, the supervisor never showed up, I could not even see your service during our last ice storm, I went nearly 5 days without any TV, and you want to charge me? I think not. I am out repairs to my home, having someone come and redo my roof taking your dish off, and I am out income.

If I do not hear from you in two weeks, I am forwarding this letter and my documentation to the following: You are not stealing from me without a fight.

Attorney General State Of IL
AARP
Better Business Bureau

If you do not write me off totally, I shall be forced to file suit to get your company to leave me in peace.

Direct TV has the worse Customer Service. First they charge you to rent there equipment and if it breaks or does not work properly they charge you to come look at the product and charge you to fix it. ITS there product they need to fix it! Also, If they send you a replacement they expect you to install it on YOUR OWN.. If I wanted to be a cable installer I would have gone in to that profession. If you want them to install there product they charge. If you think about cancelling early FORGET they will charge you for the WHOLE time you have left on the contract any ways. This is the worse Company ever!! Do not get Direct TV!!

I have been with Direct TV for 2 years. I just called to cancel my service due to the fact that I am a renter and take the service that the landlord allows at his property.
I recently called to cancel.
I was told that it would take 6 to 8 months to return and overpayment $90+ to my checking account.
They told me they would send a box for the equipment to be returned. the last time this happened the boxes never came. Wait a week and if that doesn't happen mail it yourself USPS RRR and Insured.
1) It only takes them a nanosecond to remove a payment due from you account when you are paying them but 6 to 8 months to return it?
2) They take you payment in ADVANCE for service you haven't even had. This is another ripoff allowed by our country, government or somebody to exist for another Corporate thief. I've had enoough.
I would suggest that if this happens to you, to save e-mails to and from them for your records.
Any products you return to be sent Return Receipt Requested (they use FEDx so you need to find out if they have that service, it not use the mail and send parcel post, insured and RRRequested. Save reciept.
All your congressman or woman and express your feelings.
I hope this helps someone out there and Happy New Year.