WANTED THE NFL TICKET BECAUSE CABLE DIDN'T OFFER IT. PAID 70.00 A MONTH FOR IT THE FIRST SEASON. SUSPENDED SERVICE AFTER FOOTBALL SEASON UNTIL THE FOLLOWING YEAR. WHEN WE ASKED TO HAVE OUR SVC. REINSTATED, WE ASKED FOR THE SAME PACKAGE AS THE PREVIOUS YEAR. DIRECT TV FAILED TO INFORM US THAT THE SERVICE WAS NOW 182.00 PER MONTH. DIRECT TV HAD MY CREDIT CARD # ON FILE AND AUTOMATICALLY CHARGED ME FOR 6 MONTHS!!! wHEN I COMPLAINED, THEY REFUSED TO GIVE ME A CREDIT FOR THE EXTRA CHARGES. i ASKED TO CANCEL, THEY CHARGED ME 160.00. THEY ALSO SAID THEY WILL CHARGE ME FOR ANY EQUIPMENT THAT IS NOT RETURNED. i AM RETURNING ALL EQUIPMENT, BUT THIS COMPANY IS NOT TO BE TRUSTED!!! i AM AFRAID THEY WILL CHARGE MY CREDIT CARD WHATEVER THEY WANT, JUST AS THEY HAVE BEEN DOING. pLEASE DONT DO BUSINESS WITH THEM, THEY ARE CROOKS!!!

Just a consumer aware with Direct TV.

I was a loyal customer for over 5 years and always paid online. This was until our dvr box decided to stop working the morning after they had sent one of their usual automatic updates to it.

I called the rep to be told I would have to pay $70 for a tech to come and look at the box, then pay an additional $300 if it had to be replaced. I had no time limited contract with them from being a customer for so long and thus I also found out that I owned the DVR box, so it was my responsibility that it broke.

You could imagine my surprise and I requested to speak to a supervisor, which after being on hold for ever, I was hung up on. I called back and was then told by a different rep that I also had the option to sign up for their monthly service plan which would eliminate the tech fee, but would be an addition $5+ a month. I explained my frustration that they were the ones in control of the box, I had done nothing to it, yet I have to pay for it. So why would I have to pay for a service when they could just send a signal and kill your cable box whenever they wanted too ... sounded like a scam to get you to sign up to their service plan ...

It took me 5 minutes to cancel my service with Direct TV and sign up on a much cheaper bundle package with Comcast. A few days past and I regularly check my bank account. I found that Direct TV had taken my last payment of $64 which was not even due yet, straight out of my account. I was not on any form of automatic payment with them, and had chose the option to pay 1 time only via credit card each time I paid my bill online. I called them to ask them why they had done this as it was not authorized, their answer was ... Oh we updated our contract agreement recently and you would have gotten a copy with your statement in the mail. If you cancel your account, we are allowed to take the remaining balance immediately out of whatever account you have saved with us online that you have been making payments with in the past.!!!.

So BEWARE of making any payment online to them through the direct TV web site. Stick to making them directly through your own banking system or send a check when you get your statement. If not you will get an unpleasant surprise with probably a lot of NSF fees to follow.

Funny thing is that they now call and send me junk mail trying to get my business back, not in a million years Direct TV, you lost a very loyal customer and your not the only ones to offer all those channels anymore, DUH!!!

I am really mad at Direct tv's customer service. I referred Pauline a couple months ago to Direct tv. I gave her my acc. # and the # to refer a friend, 866-443-8869. She hooked up with Direct tv. She Gave them My account name and number and said we would get $10 credit on both our bills for 5 months. When we got our first bill there was no credit, so I emailed direc tv. I was told we didn't call the right number. I know the right # was called because we still have the paper I wrote the # on that Pauline called from. So I called direct tv to tell them their wrong. I talked to a girl named Erica. She said she seen that Pauline did call from the right number and she would fix it and that we would get the $10 off on the next months bill and for 5 months. Well, I see the next months bill and there is still NO $10 credit. So I called (10-28-08) The man said that Erica told me wrong and Pauline did not do the proper procedure to get the credit. I was so mad I could of spit nails through the phone. WE DID DO EVERYTHING RIGHT !!! SHE CALLED FROM THE RIGHT NUMBER, SHE GAVE THEM MY ACCOUNT INFORMATION AND GOT THE RIGHT PACKAGES ETC. I don't think this man (was so mad 4got to get his name) ever told me what she didn't do right just that Pauline didn't go through the right process. Like I told him, 'Just because you guys didn't enter something on your end right, is not our fault and we DID do our part right !!! ' He refuse to fix it, and I told him it was a scam !!! So I went to Pauline's house to let her know we wasn't going to get the credit. She said that its a bunch of baloney. So she called and talked to Mathew and he said that WE WERE ENTITLED TO IT. He fixed it and says we will get the credit in 6-8 weeks. Another Wait...

Now tell me, is this a run around over a scam. OR Do people just not know what they are doing in your customer service area!!!

I use to have a very high opinion of Direct tv, and now I am embarrassed over this ordeal. I will be very pleased If I do receive the credit Pauline and I are entitled to, my faith and opinion will be mostly restored in Direct tv's customer service. Other wise I will let every one know what I think. Business are still in business like this because of Scams, thats how they have been in business so long. They get people to think they are legitamate, with promostions, promises, and too good to be true type things. Customers call on their promotion told all the right things, then after they have signed for 12-24 month contract then they pull the rug out from under then, then they are stuck in a contract they can't affordable get out of but yet direct tv's are not liable for their promotion ad's and are able to scam people. I will never refer anyone to Direct tv; I don't care if they promise me a million, because I know their promises are as empty as their heads are. Every call is suppose to be recorded, therefore all should be able to be verified. They don't care to satisfy customers, why, they have us by our yinyang in a contract. I personally think these contracts should be changed. If we want out of a contract where we know we have been done wrong especially in the first 3 months, we should be able to with out paying a penalty. I think these contracts are a way for companies to run scams, mislead consumers, and just plainly RIP OFF folks. I will see if they honor their last promise from Mathew. mean while, I have sent Direct tv another email explaining they whole ordeal similar to this report, and will see what they email me back. Who knows. Probably another run around. For anyone reading this, I wouldn't tell you what to do, but please BEWARE and AWARE. I do not recommend Direct tv persay their promotions. My mistake is I didn't check into 'rip offs' and similar sites before referring someone. I don't always believe everything I read, but when I read more bad than good, it probably means they are BAD. If I can, I will let you know how this turns out.

After cancelling service with Direct TV on Nov. 13 because of moving to a condominium and not being allowed satellite service, paid the balance of the account in order to cancel service, asked if they needed the equipment back and was told, no they did not want the equipment back. Today one month later on Dec. 15 we receive a new statement of service for 63.69. Called customer service, got transferred 3 times and finally connected to a representative which kept insisting that we never cancelled the service. It was a vicious service. Asked to talk to the manager and was told it was not possible, he could resolve it, but he kept insisting we never called to cancel. Well they are never going to get the 63.69 from us, they are thieves!

i ended up getting direct tv, mostly for the kids channels since cox didnt haven them all where we live. direct tv told me my first bill was going to be the normal fee of around $64.99, but after that it would go down to the $34.99 per month that they had been advertising. so, i went to go check my second bill and i was surprised to see that it still had the normal fee on my second bill! i called to speak with a representative and he told me that i had not submitted my redemption forms...whatever those were. no one had said a word to me about those!! apparently they had come with my first bill - i do not remember getting any paperwork with my first bill that needed to be signed and sent back. of course i complained, but that accomplished nothing and he said there is nothing he can do other than electronically submit the forms...which he did in 5 seconds. so now im still being billed twice the advertised amount because i had not submitted these "redemption forms" that no one had told me about. im wondering if this is just a gimmick for them to collect more money. im not happy about this one bit!