just bad service starting with the customer support center and the way they spoke to me i called in to let them know my picture was not coming on clear and i would lose signal every 2 to 3 seconds the gentlemen i talked to said i would need to climb on the roof to the dish itself and make a adjustment, but if i was off on the adjustment even slightly i would lose signal completely.So here we go, i kindly explained to the gentleman that while the dish was being installed iwas not offered, nor did i receive any direction on how to make these adjustments, silence on the other end, imagine that, i was instructed to call a service contractor to have the problem fixed i asked for the number and was ready to do so when he also informed me that there was to be a charge of about 75.00. OK well thats when all the fun began i told the "CUSTOMER" care specialist that i did not have that kind of money and if i was to pay 75.00 i would switch service to cable or dish tv he said no problem but you will be charged a early termination fee hhhmmm, so in the end direct tv has got a great scam going on, better to have a antenna then lose signal all the time a watch the same reruns for months on end...

I had been with Direct TV for several years (about 7 or 8 yrs) and as they stated I always bought my equipment from then. About a year ago I "bought" an HD DVR for about 300.00. When I noticed I was getting charged a lease fee of 4.99 mo. I thought "oh this is another mistake", as in the past when they were charging me when they shouldn't because I had purchased not Leased my equipment. When I called in to rectify the situation I was told no I did not buy this piece of equipment for $300.00 I leased!!! I said who in their right mind would pay to lease something for 300.00 + 4.99 a month. I told the rep to look and see that I always purchase. I was told at that time that they no longer sell equipment they only lease. I asked her to show me where I signed saying I leased this equipment. She told me it was on the paperwork I signed when it was installed (by a company, who by the way took my old receiver that I OWNED and they tired to charge me for this receiver also). I told her it said nothing on the paperwork about leasing. Fast forward several months and I decided to cancel my service since the HD DVR never worked most of the time. When I went to cancel they charged me over 100.00 for the rest of the lease they say I signed up for at 4.99 or 5.99 a mo. (it changes at random) they also told me I had to return the HD DVR. When I reminded them that I bought it and to show me where I signed the rep. they told me there was a sticker on the box!!! Since when does a sticker on the box constitute a binding contract????!!!
I told them I would not return until they proved to me that I signed something stating I leased a piece of equipment for 300.00 (equipment I see on ad for free all the time).
Being that they are Direct TV and can do anything they want and ruin my credit they now demanded that I now pay over $500.00 for this HD DVR!!! or they would report me to credit agencies. I decided to go ahead and return while I figure out how to fight them. Now that I have returned the equipment I have now gotten another bill for TAX!!! For the amount of $38.78!!! This is absolute thievery and fraud!!

If you could be of assistance or point me in the correct direction I would greatly appreciated it. It is time we stop this corporate fraud the thievery in this country!!

Thank you,
Rebecca Jones

Direct TV ran a ad in the local paper for 39.99 a month for 200 channels and local broadcasts. The salesman on the phone told me local channels are not availble today but would be soon. In the start he said I could file a waiver and get eastcoast or westcoast bradcasts fron ABC, NBC, FOX and CBS. He stated after you install you ask the installer to contact them and they will reprogram to get these. The installer told me he couldn't do that and I needed to call to file a waiver. After hours on the phone I receive a email back stating only 1 in 5 are approved and most likely mind will not be approved. I called them back within a couple hours of installing these and requested to speak to a supervisor to find out the sales staff is located in the phillipines. I requested to have these returned and a complete refund which tell said I would receive since it had been only a couple hours. I contact the FCC and The Ohio Attorney General and filed complaints. Prices do not match, promises made and not made. Buyers Beware these are real crimials. Where are our senators and reps overseeing these thiefs.

After I cancelled my service in AugustI received a bill from direct tv for $200. They said it was for pay per view movies ordered in June. I have never in the 2 years i had their service ordered pay per view movies. I wrote to their disputes department because there is no contact number for that section, they said the movies were in the remote because the access card stores this info when you have no phone service. I have never been without phone service. watch out for this scam

After 2 months of disputing a bill for connection services and never receiving anything by mail - not a bill, not a reply to my dispute, nothing, DIrecte TV is still unwilling to come to a resolution over the $150 owed. Their customer service reps are powerless and the dispute dept. doesn't take calls, imagine that.
I should say that there were errors on both ends, mine for not marking my calendar that the service was going to restart, and D-TVs for not ever billing me for the services . In fact, I still don't have a single bill or communication. Only several calls from their very nasty collection agency, Allied Interstate