Direct TV
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Category: Entertainment
Contact Information
Savannah, Missouri, United States
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Direct TV Reviews
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October 23, 2008
Can they do anything correct?
I though my friend, York Galland, had mentioned that his system was direct TV, but I remembered wrong. So when they showed up saying that they wanted to train a guy to put in a system, and it would be free for me, I said yes. They messed up my roof, my carpet, the installation. They guy trying to show the other guy didn't know what he was doing. Then I realized it was just a sales pitch.
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October 22, 2008
Cancellation charges
We had Direct TV installed June 20, 2008 in our "mountain home" in Blairsden, CA.. When we returned on vacation to use it in early July, we discovered that it did not offer the programming times that would be normal for our area. Other than network stations, most all programming such as tnt, tbs, spike usa etc. are transmitted at Eastern times. In other words, programs that we normally watched at 8:00pm were on at 5:00pm. We talked to their technitions for days and they finally agreed that they are not able to bring us programming at local time (in our case Pacific time). We cancelled the service after having used the service for less than a week. They said we had to pay a cancellation fee of $313.78. They charged our credit card. we disputed the charge with Master Card, they removed it. Direct TV charged it again, we disputed again and it was removed, we had card cancelled. They have now billed us directly again. We have talked for hours with various representatives of Direct TV. They said they would call us ( did not), they said they would send us a copy of the contract (did not), they were to send us a resolution letter, whatever that means, (did not). It is now almost 4-months later and they are still dunning us for the cancellation charge. Direct TV is the most unreasonable, non- responsive and unflexable organization I have ever dealt with. I hope this complaint will deter others from dealing with this company. There are other alternatives. Direct TV are predators. We are retired and do not want to be billed unfairly by unscrupulous organizations such as Direct TV.
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October 22, 2008
Fraud and scam
We have been with direct tv for 13 years and only had problems when it snowed or rained hard. We bought 2 new High def tv sets and wanted to upgrade to hi def with dvr. The idiots brought 2 new dvr receivers not with HD. They say I have to pay about 400.00 to get it changed when it was their mistake! I am so tired of them saying it wasn't their fault. I can't talk to anyone but the small town dealers that are tight ***! I'm going to call Dish and cancel direct.
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October 21, 2008
Unauthorized billing
When TV service ceased to work properly, Direct TV replaced a unit determined on the phone to be defective. The replacement box was shipped with no indication of add-on charges. System failed to work with new box. A subsequent service call by a service rep determined unit was not defective. After service rep rewired the setup, the original box determined to be OK. The Service rep told me "keep the box". When I moved to complex that did not permit dishes, in spite of the fact that replacement box returned to Direct TV, Direct TV charged me a $400 cancellation fee. Multiple calls and explanations did not prove helpful. It appears that they routinely ship new boxes to assure continued billing.
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October 21, 2008
Ridiculous charges
DIRECTV has a really bad habit of charging customers for stuff you don't want or even asked for. I was charged for a stupid tri-pod (70 bucks) that I didn't need, they can mount the dish to ANYTHING but they said I needed it. If I want the dish mounted on the wall like I asked for I have to pay 50 bucks for them to come out again. They rip you off for everything, here's a letter to prove my point, they sent me this magazine and charged me 4.50 a month for over a year. See for yourself, my letter to DIRECTV and the response from them:
Good morning, my name is Andre M. For some odd reason you guys signed me up for your DIRECTV magazine and even worse charged me $3.99 a month without my consent. I never ordered this product and never authorized the charge to my bill. Please remove me for this unauthorized order, like I said I never ordered this magazine. And I'd like to be credited for all the times I was charged. Sorry for the trouble but this was never authorized. Thank you for your assistance. Andre
The responce from DIRECTV:
Response (Anthony D.) 10/09/2008 08:34 AM Dear Mr. M, Thanks for writing. I understand your concern about removing and getting credit for the ACCESS DIRECTV magazine. Per your request I have removed ACCESS DIRECTV magazine from your account. This change should be reflected on an upcoming bill statement. You may receive a few more issues but your account will not be charged. DIRECTV is unable to credit for the previous months you have been billed for the ACCESS DIRECTV magazine. However, after reading your email and reviewing your account, I see that you are eligible for some complimentary programming. I've added two months of free SHOWTIME UNLIMITED to your account to compensate for the charges for the ACCESS DIRECTV magazine. We hope you enjoy your free programming. Sincerely, Anthony D.Employee Customer Service Catch up to 14 games every week this fall with NFL SUNDAY TICKET.
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October 19, 2008
Refund
I cancelled my service bc we are like most americans cutting back bc we cant afford it. I sent my receiver back and paid my bill in full. The very next day 297.00 was drafred out of my acct without my authorization. It has been close to a month since this happned and I still havent received my money back. I keep getting the run around that it being processed. I have had to call three times. The first time I called the request for my refund was never even put in and requested. The customer service is horrible. I asked to speak to a supervisor and she wouldnt even come to the phone. I keep getting the run around but no refund. This has messed up my checking acct. and caused other checkes to bounce and Im being chared 20.00 per action on my acct. I wished I had never chose them.
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October 19, 2008
Service charge
When my Direct TV ceased to work, a call to their service department resulted in a statement that the control box needed to be replaced and one would be shipped to me. Nothing was mentioned that shipping a box would result in a new contract. When the box arrived and it was installed, the non-reception problem persisted. A second phone call produced a service rep who later determined that there was nothing wrong with the original box (some rewiring necessary) and the original box was reinstalled. I asked the service rep what to do with the new box and he replied "keep it." I moved later to a complex that did not permit disks and so I canceled service with Direct TV. They have billed me $400 for cancellation.
In order to maintain service, Direct TV ships boxes even if unnecessary so they may charge additional fees.
BEWARE of Direct TV.
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October 17, 2008
reversal cancellation fee refund
I have been calling direct tv for more than a month regarding reversal cancellation fee refund. I was promised that they will send a check for 6-8 weeks since July, 2008. Until now I have not received any check. When i called the last week that they will credit it but until now they have not send a check or credit it . It seemed to me that Direct TV has pattern of deceiving their costumer. I'm not the only one complaining about their services. They have promised and even sent me a bill that it was credit it. But for more than 4 months of waiting that refund did not happened. It is an outrage what they are doing their costumer. They should be reprimanded. I hope their will be an action against Directv. Thank you very much
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October 17, 2008
Extreme lack of customer service
It would take too much space to list out my complaints. I've dealt with numerous associates and supervisors to straighten out my problem, that really isn't my problem. This is a problem that has been ongoing for three months. It is definitely DTV's fault and lack of customer service.
All I need is a phone number to corporate office.
No employee of DTV will give it to me.
PHONE NUMBER PLEASE.
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October 17, 2008
FRAUD
I found the man behind the mask his name is
Chris Delegbas
Title: Manager Customer Advocate Of the Office of the President
Direct Line: 208-363-6625
I also have the 800# 800-445-2180
Please pass this on, I wasted about 10 hours of my life on the phone with customer no service.
Hope this helps you out
Sincerely
Hater of Direct TV
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