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October 7, 2008
Fraud and cheating
I called to file a complaint. There response "you do not have an account we will not help". I own this house they destroyed it by drilling every were and to top it off they cut the existing cables for the house. Who is going to pay for damages? When asking Direct TV customer service "Who do I send the bill to they said I do not know" Who is the CEO or Board of supervisors? No one knows. I need help. We need to put a stop to these companies.
Everyone complain to the NFL Commissioner since they support Direct TV.
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October 7, 2008
Rip off
DirectTv was supposed to be installed on 9/9/08. We are on our 3rd installation visit and second installer. First installer did not know what he was doing. Completely did it wrong. PLUS DirectTV added Sunday NFL Ticket to our bill at $74.99 per month for 4 months without our permission. We did not order the Sunday NFL Ticket and would never order it since we only watch college football, we do not watch NFL. So they are charging us for something we never ordered and will not use. We have already received our first bill although our service has on 10/6/08 still not been hooked up correctly. We are being charged for HD Dvr and still do not have HD or DVR service. At this point, only have regular box in one room. We were supposed to get HD Dvr in living room and regular in one bedroom.
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October 6, 2008
billing issues and lies that was told
I had a man named Jamie come to my home with at the time sounded like a great promotion. I agreed and signed up with them they told that i was going to get t.v, cable and the Internet for about one hundred and fourteen dollars a month. They came and installed the cable but never came and installed the phone or the Internet. I continued to call them and he Jamie never called me back. So i called the corporate office and they did not know what was going on with it. Now remind you that i would never of accepted this offer if they would not of offered the phone and cable. I have received a bill stating that i owed them 500.oo dollars and they say i signed a 24 month agreement i have the agreement right here with no signature at all. Thank you but i am not paying this bill for services i did not receive.
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October 6, 2008
Scam charges
One year ago I subscribed for the 2007 ESPN Game Plan. This year I noticed a charge for the 2008 ESPN Game Plan, since I didn't ask to renew it I assumed it to be an error. When I contacted Direct TV I was told that it was an auto renewal since I ordered it last year. I said this was never explained to me when I made the initial order and was not interested in this service. I was then told that one of my statements notified me of the renewal and that was my opportunity to refuse. I guess I don't sift through all the marketing literature in my statement to find where they can add charges to my account (who does this?). The customer service rep said the charges stand as posted - This is sneaky, shady and unethical marketing practices. I'm not paying for something I did not request or authorize.
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October 5, 2008
Awful everything
There's no quality control. Not only did the installer put in a permanent face plate totally crooked on the inside wall, but the outside wall coverings (where he drilled holes) are not flush and are messily caulked with piles of caulk (which is likely to disintegrate soon).
He left piles of sawdust and debris on the floor and didn't even consider cleaning up after himself. He left furniture moved away from the walls and didn't even consider moving it back.
He gave absolutely no instruction on how to use the equipment. After much frustration, we had to call their customer service and found out one of the remotes is defective and needs to be replaced.
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October 5, 2008
Fraud and scam
DirectTV is incapable of providing consistent connection with a satellite. Our TVs regularly lose connection (even on sunny days) and we have to reset them--big hassle! Then they might go out again in 5 min. or while changing channels. We purchased a DirectTV DVR from Best Buy for $200 about 7 months ago. It was a lemon and they have replaced it twice, but we still have problems with it. We are tired of dealing with so many problems!
We have completed our original 2 year contract with them, but when we called to have them disconnect our service they told us we will have to pay a large penalty to close the account because when we added the DVR, it gave them the right to renew our contract for another 2 years!! This is such a scam... we never signed anything agreeing to another 2 years.
Level 2 supervisors will not return my calls even when they've told me they will after checking into it. I think they know they have a lousy product and they want to wring every dime they can out of the customer before releasing him. I've been told the only recourse I have is to write the Billing Dispute Dept. I'm sure they'll be extremely helpful and honorable... right!!
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October 3, 2008
bogus contract
Hi All,
So I have been fighting Direct TV for months now. In a nutshell, I never knew about this bogus contract and early termination fee. I called and fought with them and finally I got throw to this guy named Brett. I asked him for proof that I actually signed a contract. He couldn't produce anything and now all the letters and calls from them have ended. Gee, I am hoping this is all over. Take a look at the letter they sent me. If it helps, call the number and demand physical proof that you actually have a contract.
Dear Ms.---
Thank you for your recent correspondence regarding DIRECTV account # 35308xxx. We attempted to contact you at phone #xxx-xxx-xxxx in response to your e-mail but were unable to speak to you directly regarding your concerns.
Our records support Brett requested a copy of the signed agreement, per your request, and we are waiting for the paperwork to arrive from our Home Services department. As we are aware of this situation and the request for the agreement, we will ensure you are contacted after we receive a response from Home Services.
At DIRECTV we strive to provide the finest in satellite television entertainment and outstanding customer service. For further assistance, please contact us at 1-888-237-8327 between the hours of 7:30 AM to 8:30 PM MT.
Sincerely,
DIRECTV Customer Advocate Team
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October 3, 2008
Dispute bill
I was charged a 400.00 disconnect fee when I cancelled my tv service with Direct tv. No one ever informed me when I was cancelling that I was under a contracted. I later found this charge to my account and called to ask why. They informed me that I had a NEW two year commitment because I received a new DVR when my old one was struck by lightening. I then informed them that NO ONE told me of this commitment and they then told me to send a letter the the bill dispute department and said there was no number to reach them.
I want EVERYONE to be aware of this fraud and be careful when signing with Directv. They will CHEAT you!!!
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October 2, 2008
false deals
They are not giving me the price they told me if I cam back to them. Now they are saying I have to send a repate form in to get discount. This was not mentioned when I first signed up. I have to call every month to try to get it at the price they gave me. I am getting tired of them. They have been in a couple of lawsuits already. They need another one. I am sure I am not the only one they are doing this to. Their termination fees are set way to high for anyone to afford to drop them. I need help! I will eventually get rid of them when the 18 month time is over which is next December. They are liars, cheats and more.
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October 2, 2008
Awful everything
I wanted to replace my Dish Network service to have an experience with a different company and compare. Direct TV contractors came three times to my house and all three refused to install the antenna in the same place where Dish Network had performed a flawless installation.
Wasted my time and have no excuses since competition had done it before. They just didn't want ot bother to do a non so straight install. If they don't care before you become a customer how will it be once you are already one?
Stay away from them. Cable and no commitments is the way to go.
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