Direct TV
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Category: Entertainment
Contact Information
Savannah, Missouri, United States
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Direct TV Reviews
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September 25, 2008
90 to get my refund.
I moved to a differant apartment in my complex in June 08.I called Direct Tv to reinstall my satilite to my new apartment.The technition was unable to do so as it did not face the correct direction, the technition in writing put it that he was unable to install the equipment and grant me access to my service .
I called Direct Tv and explained this and they were rude and told me I am under contract and will have to pay out the remainder of my contract.I had to put in writing why I was canceling and that it is not my issue that they cannot supply me service, but their lack of a satililte that can be seen from a dish at my location.
I won my appeal and was told I would be issued a refund of $240 in 6-8 weeks.Well 6 weeks later I called to see what the status is and they said they did not process the refund and would go ahead and do so now...so another 4 weeks go by...and I get a call from collections...
Seem I was sent to collections for not paying a bill that I do not owe instead of being sent a refund for the rest of my contract that they were paid for...
Now after 13 hours on hold, over a dozen supervisers, my credit being messed with, and still no refund of the money I am owed I am taking them to Small Claims Court.I am also writing a letter to the BBB and filing a complaint with them as well.
I will never use Qwest or Direct Tv and recomend everyone who is using them to switch from them...I have never been treated so poorly in all my years, and hope this helps anyone else from going through this...Brian Z
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September 25, 2008
Unauthorized Payment
This company stole my money from my checking account. When confronted they promptly began to lie about how long it takes to be refunded my money. They will persist that talking to a supervisor will get you the same results, and almost refuse to allow you to speak with a supervisor. They put you on hold forever, I'm almost certain you are talking to another customer rep and not a supervisor at all.
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September 24, 2008
Fraud and scam
My hd box is wired wrong per DirectPlus and I was to have it replaced this afternoon. He showed up @ 10:30 am refused the maintenance man toilet him in. Supposed to have been here at 1:30-5:00. Called said he was out of town now he will be here at 8 a.m. tomorrow. I called Direct TV and told them the problem, and they said service calls are to go thru them. Not what dplus said. I am so angry with them I could chew nails and spit out tacks. they better be here at 8 a.m.
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September 24, 2008
Awful everything
If you are dis-satisfied with survive YOU pat them $175!!! Are you kidding??? Moved to a new address, sent installers to wrong address not once but twice!! re-schedule?? *** no... sorry "we have your credit card on file... you will pay... file a dispute we will respond in 7-21 days... WTF... oh yea bill will be sent AFTER you pay!!! can't send installer to right address but have the right one for the bill???? Come on even Time Warner is faster!!! Could have had survive in 5 days!!! But Oh yea a monopoly on the ticket" over priced rip off!!!
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September 23, 2008
Unauthorized Billing
I was a member of Direct TV for 5 years and moved, so I suspended service. For a year and a half they kept sending me letters wanting me back. So like an idiot I went back because they had a great rate, 39.00 with 4 free boxes! Got the first bill. 153.00!!! So I called to dicuss, LOL!!! Ended up cancling. The woman stated that I may be charged an early cancelation fee that I knew nothing about and I stated ABSOLUTLY not! YOU over charge me! Well low and behold, they charged my bank account 656.00!!! I have done quite a bit of research and I am not the only one they have done this to, lets get together guys and do something about their unfair practices!!
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September 23, 2008
Fraud and scam
Direct TV's NFL Sunday Ticket will cost you $300. That's $75.00 each month for 4 months. No, it is NOT a free trial. No, you can NOT cancel it during the 4 months. No, you can NOT get a refund. During your initial, hour long, phone conversation to set up your Qwest telephone and internet and Direct TV account did the salesman mention the cost? No, you do NOT remember. And you did NOT record the conversation, so yes, you are screwed.
Call them to try to sort this out and you may reset your 24 month contract. Good luck.
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September 22, 2008
Service/customer service, product
My wife ordered Direct TV, The Installer came out, hours late of course, and installed the product. The dish was installed right in front of upstairs tennant's window. Installer claimed it was the only place where he could get a signal. We called Direct TV to have the dish relocated, 16 minutes before you can speak to a live person, we stated our situation and arranged to have someone come out and relocate the dish. It took 9 days for that to happen(again Direct TV installers didn't show up at agreed dates and times). The "area" supervisor finally came out. Claimed he couldn't get a line of sight signal, and didn't have a ladder to reach the roof. So we cancelled and had Direct TV uninstalled. I'm completely dissatisfied with the level of service, the installers were polite but either imcompetent or lazy, and customer service is lacking! Anyone who'd ask me I'd talk them out of dealling with Direct TV!
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September 22, 2008
Bad service
They are the worst people ever i used my debit card to open an account for my dad. when he cancelled his service they took out $659.69 out of my account and never put it back. and they wont apply it to what i owe on my own bill.
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September 22, 2008
Awful company
Direct TV informed us we could get HD channels with the package we ordered. After installations we could not get all the sports channels or the HD channels. Direct TV informed us that to get the HD channels we had to pay an additional monthly fee, but that is not what the installer told us.
Also the installer was not very professional, talked too much and was trying to get all in our business while he was here. I don't recommend Direct TV to anybody. I had to call them back to install all the boxes I asked for. I will pay the cancellation fee just to get rid of them.
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September 20, 2008
Horrible service
We lost our service about two weeks ago. It took a full week if not more for a service tech to come see us. When they did, we were fully supportive, and actually upgraded and everything. We changed our local channels to Direct TV and took the Dvr, etc. The guy was here in the morning, by nighttime we had no television at all. We call; they tell us they can't get here again for over ten days! So, this "great" company comes over, makes things worse than they were before (because now we have no local channels) and they say sorry, there's nothing we can do: first come, first serve. I mean, imagine any other company saying that: "oops, sorry we didn't fix your car, and in fact made it worse, but there's nothing we can do; you'll have to go to the end of the line and wait, again." How do they stay in business? Aren't they smart (or care) enough to have something set up in case THEY make mistakes? So, my wife and I are in agreement: we're canceling their service completely and going with cable. I can't stand when a company takes your business for granted. Cox cable would have had a tech person out tonight to fix the problem.
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