Direct TV
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Category: Entertainment
Contact Information
Savannah, Missouri, United States
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Direct TV Reviews
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August 19, 2008
Billing dispute
Hello, I have had Billing problems with Direct Tv for over a year, ( they charged us for a football package! We never watch football!) When I finally get it resolved, new problems accursed and we finally decided to canceled our services. Well couple of weeks went by and we got a bill for over $300.00. When I called they said that I had canceled our services and their was an early termination fee... WE HAD BEEN WITH THEM FOUR A LITTLE OVER 4 years! The person that helped my told me that I had ordered a new DVR! I then told him that we called a technician, because our box was not working, He then told me that he was unable to fix the problem and that he had to replace the DVR. we mailed the defective box back to them and got a new one. they checked with their records and then a guy agreed and said that I had to write a dispute letter to an address. Well I wrote the letter and now they will not over turn it because they said that we ordered new equipment or up-graded. I tried to contact direct tv tonight and told the girl my problem and she told me that someone will call me tomorrow, I was asking her questions and then she hung up on me and when I called back I got a message that their office was closed...
THIS HAS BEEN A NIGHTMARE!!!
I can not seem to resolve it!
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August 19, 2008
Fraud and cheating
Well I wanted to share my story in hopes that it will help destroy DIRECT TV in some sort of way .I hope people who see this are those who is thinking of switching or getting their services. I would say (DON'T) Read all comments available and listen to us all because we are trying to save you from Hell. To make a very long story short it started out that they promised me, with my package, that I would be able to receive local channels in my zip code area. After they hooked me up I find out it will be 6 weeks for me to get my locals. I wasn't told that when I made my order. Six weeks later I call back, I was then told I could not get it in my area. So I told them to cut my service off and I sent back there equipment. They took out two payments out of my account the first month .I find out only then that it is mandatory to all to pay one month in advance. So now I'm thinking I'm through with them and now they are off my back and I'll just move on and learn from this. Boy was I wrong. Besides harassment calls ect... They are claiming I owe them 400.00 dollars For canceling. Not only that they have me at the credit bureau. OH My GOD! They did not give me my locals as promised so therefore I owe them Liars now. I have had sleepiness nights because of them .The only good thing that came out of this is I was able to out smart them only once. Something told me in my gut to go close my checking account before the next monthly due date. Somehow I had this feeling they were going to try to get that 400.00 quickly. Well don't you know they did try but was denied. Always do want your gut feeling tells you to do. DIRECT TV SHOULD BE sued and taken out of business, I am trying to find options on how to fight them on this matter.But it looks like I will need a LAWYER. Thats what you will end up with if you go with them. PLEASE DON'T! This is just a little bit of my problem with them. But I hope I painted a clear enough picture for you. Besides They never sent my monthly payment in advance back. Anyone that would like to get a hold to me on this matter you can reach me at [email protected] there is a way for all of us to fight against as a group count me in. |
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August 19, 2008
Cancellation of service
Been a customer over 7 years. Needed to cancel my service for 4 months while out of town. They charged me a 280.00 termination fee. They said I was under contract because they sent me a replacement box. I signed nothing and was told nothing. Bad Bad Bad company. Anyone wishing to obtain satellite tv should look elsewhere.
Jason Breazeale.
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August 19, 2008
termination fee
After 14/15 yrs. of being a loyal customer, I was charged &190.00 (plus taxes & fees) for canceling my service. I bought & installed ALL of my equipment myself. Last January, my receiver finally expired. I called Direct TV and they sent me a replacement. After I canceled the service, they told me that my replacement constituted a new two-year contract! Nothing was said at the time regarding a new contract. I`ve discovered that i`m the oldest & longest running customer on my package in the U.S. This is un-fair and no way to treat a past loyal customer. I did NOT sign up for another contract! -------------- C. Terry Shea
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August 18, 2008
Theft alert
I ordered Direct TV service for one year over the internet. The service man who came to my home to install service was rude & has sloppy workmanship. I kept the service for 18 months before discontinuing service. I stopped service by e-mail on 5/12 & received an e-mail on 5/16 that I could not discontinue service by e-mail. I called the number that was given in the e-mail to discontinue service on 5/17. The service person stated that I owed for another month of service (the due date was on the 15th) before they could discontinue service. I stated that my service was paid in full on the 12th & that I should be getting money back on service for a month as I had to pay a month in advance for service. The rep stated that I would get both months overdue payment back after I made another payment (prorated of course). I stated that the service would need to be discontinued as of 5/12 & she stated that she could just move the service to my new home instead. I stated again that I wanted service discontinued & I had gone to another satellite service that was bundled with my phone service. I requested boxes & mailing labels to return equipment to Direct TV. We hung up on this note.
I spoke with another rep at the end of May requesting boxes & mailing labels to return equipment. I was told that the materials would be mailed the following week. On 8/7 I went to the ATM to withdraw money where I found out that my account was overdrawn. I pulled up my bank account online & found that Direct TV had made an unauthorized withdrawal from my bank account of $819.00. I called my bank the next morning to dispute this unauthorized withdrawal (THEFT). I found out that because I had made online payments with my debit card that the charges could not be reversed even though they are in dispute.
The following is a summary of my & the bank's conversations with this company. I gave them permission to take money out of my account without notice when I used a debit card for their services. Also they stated that I had a two year contract with their company (due to having DVR service), but are unable or unwilling to provide proof of said contract. I was actually told that I should have kept ALL of my paperwork including addendum's that I had signed. I informed the rep that I was disputing the fact that there was a two year contract in effect and that I paid extra each month for DVR service. She was still unable to send me a copy of the contract. Also I was told that service was being stopped as of 7/28, nearly 3 months after requesting service to be stopped. I was being charged an early cancellation fee for terminating service 6 months early according to their records. I would be refunded equipment fees when they received their equipment was returned (you can believe that is insured), but only after they checked the receivers for any unpaid pay per view movies/event. The receivers had be packed since 5/12 but you never know how things can suddenly appear on a bill when you have no recourse for dispute. My bank officer & I both spoke with Direct TV reps for 3 days without any success in resolving this matter. I will be following up with the Better Business Bureau in attempting to resolve this matter.
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August 15, 2008
rebate
Have been trying to enter your coupon rebate without success, keep getting error messages
Do you have a better way of satisfaction?
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August 12, 2008
Pathetic Customer Service
08/12/08...I am APPALLED! I called today to switch to Direct TV. 89 minutes and two representative later they finally had my order straightened out. During this process both representative confirmed the installation between 8:00 and noon tomorrow.
I specifically confirmed this SEVERAL times as I had to schedule for someone to be here. I even had the reps stay on the line while I confirmed my arrangements at which time I again confirmed 8:00 to noon the following morning. This evening I got a call from a computer confirming a different date! INEXCUSABLE! I already made arrangements ot have someone available at the time scheduled and they changed it without consulting me - this after it took 2 customer service reps 89 minutes to place my order in the first place! WOW! I may not get the Big Ten Network with Time Warner Cable - But at leaset I get customer service!
I am counting my blessings - at least I cancelled before I experienced the variety of problems I have read after I googled and discovered this board!
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August 12, 2008
refund
Here is a copy of a letter I sent Direct TV. I filed a complaint with the attorney general and the FCC.
I recently moved to a new home and called Direct Tv to have my service transferred. At that time I was told that you had a special offer and would give me Starz and Showtime free for 3 months. The installation person came out and said that I had too many trees on my property and would not be able to have service. I called Direct Tv to have my subscription canceled because I could not get reception.
A few days later I asked my neighbor if I could connect to his satellite and he told me it was not a problem. I called customer again to have the installer to come out. He made the connections required for the TV to get the signal.
Last week I called Direct Tv to make a payment and found out that my balance was over $700 for the cancelation fee and the DVR. I didn’t cancel my subscription and I’m still using the DVR. Customer service took off the cancelation fee and the DVR and I made the payment of $193.31. I didn’t see any credit for Starz and Showtime. Why did your company tell me I would get them for free when you don’t follow up with your offer?
On August 8th my checking account was deducted $214.50 for the cost of the DVR. I called customer service again and was told I would get a refund. Today I called again and was told it would take several business days and refund check would be mailed.
This is unacceptable! I was told on several different occasions that the DVR was not going to be on my bill and I was still charged for it anyways. I want the refund returned the same was it was taken out of my account.
I’m writing the FCC and posting on websites about the bad business practices Direct Tv has. I’m also going to change all account numbers associated with my account with you if a refund isn’t in my account by the end of the week. When I send your payment it will be in a money order. I’m afraid to let you have any of my account information!
I’d like to know how this is going to be resolved in a timely manner,
Darla Conley
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August 12, 2008
Service is unacceptable
Any time it even thinks about raining I know I won't have satellite service.For some reason I have not had satellite for over a month now.I called and the soonest appointment I could get was 3 1/2 weeks away but I made the appointment...which was for the late afternoon of July 30th.The person on the phone told me they were going to upgrade my satellite and my boxes so that I would get better reception and not loose service so much.I was home all day and even stayed off the internet so I wouldn't miss any calls from direct tv.No one showed up or called.Then I called to ask what the probablem was.The person on the phone told me the tech would call me within 10 mins. and 30 mins. later no call.So I called again.The tech called and said he would be at my home the next day.I told him I wouldn't be home until 6 or after and he said that was fine.Let me back track one moment.When the service tech called me he said he had tried to call me several times that day and left me several messages.I did not call him a liar like I wanted to I just told him I had been home all day and my phoneline never rang.My phone does not have an answering machine for him to leave me a message so I know he did not leave me a message or try to call me because I was home.The next day I rushed home after work and saw that two different numbers had tried to call me but I wasn't home yet.I called the last number and the guy said he tried to call and I wasn't home.I said yes thats right but I said I wouldn't be home before this time.He then called the tech and he was suppose to call me and come.The service tech called and said he was 70 miles from my house and I thought to myself that it wasn't my problem.I said so you're not coming and he said yes he was but would be awhile.Then an hour or so later the service tech called and ask me if I was getting a high def. dvr..I said I wasn't sure about the dvr but was sure it was a high def.dish.He said that was crazy and it wouldn't make my reception any better.I told him I was tired of the run around I was getting and he got verbably ugly with me and said he would have his supervisor call me and he hung up on me.I still haven't heard back from anyone from direct tv since he hung up on me.Whta's up with this horrible treatment of customers...does direct tv even care about its consumers at all...I think not.Rena Stanfill
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August 12, 2008
poor service, scam bills
After having been a loyal customer for the last 4 years or so, our DVR box failed. We had to go to the store to "purchase" a new box so that we could CONTINUE our service. We got home, installed the new box and had that box turned on, and the old dead one turned off since it was not working anymore. We hated the new system, it was nothing like the tivo we previously had! We had our old Tivo repaired since we actually liked it and hooked it back up. We called Direct TV and explained the situation, turning the old box back on and the new box off. We attempted to take the new box back to the store where it was purchased but they refused to take it back, after less than 7 days, with a receipt but that is another story. Direct TV then told us the box belonged to them and that we would have to send it back to them, or be charged and additional $200! We of course wanted our $100 back for the purchase of equipment we didn't even use for more than a day. Direct TV refused to do this and took $200 out of our checking account. When we called them and got them to refund the money since it was in dispute over how to return the box to them we turned off automatic billing. Then they turned our service off because we hasn't paid them the $200. After a few months of going round in circles on it, we gave up on ever getting our $100 purchase amount back and sent them the box. They tried to charge us $200 for the box yet again! More phone calls, more looking into it on their part to see all of the notes, and that they actually had the box. We got so fed up we changed our service to another provider. Low and behold they charged us $380 cancelation fee for early termination! After 4 years as a customer that seems a bit steep. They tried to tell us it was because we purchased new service we were liable for cancelation charges. After several hours back and forth they finally admitted that we had not signed up for new service, just replaced a faulty box on existing service. It is however going to take them seven to ten days to issue a credit back and we are facing overdraft charges because of their inability to read their own notes or manage the accounts properly.
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