After about an hour EACH MONTH spent on hold and with account representatives at Direct TV...mainly "Billing", I am fed up. Doesn't ANYONE in this company have the ability to put something in record on your account, like a simple change, so it sticks? Apparently not. You talk to one Rep one month who assures you "the change is recorded" only to speak to a different Rep the next month after finding out nope, it sure wasn't, yes indeedy it's on your bill again... Oh THIS time I asked for some kind of confirmation code - NOPE, they don't do that. You just take the word of whoever you are speaking to about the problem that it's fixed. Oh maybe they will...maybe they won't...maybe it's time for lunch and they are late for their manicure appointment and Opps! Overlooked that!

I had signed up with them as part of a package deal billed for their services through my local phone company. One day this all changed and NO ONE could explain to me why. I've paid every single bill either through the phone company or - now - billed directly through them/to them ... only to be sent "double" bills with the excuse of "Oh we ALWAYS bill one month in advance"; if you are caught up JUST HAVING SENT THEM A CHECK, you get a "Past Due/Service Disconnet" massive bill 30 days later with the excuse of "Oh we sent you out a bill, it must have just not gotten to you". WTF? No, it wasn't due until now, you just decided to ignore my last month's legitimate gripes about double billing and choose to do it anyway, now with the excuse of you sent a bill out, I must have just missed it.

Sorry, didn't dust off my crystal ball, having paid last month I didn't anticipate a mid billing cycle/15 day bill for that extra month service you've been trying to stick me with the past 3 months...

Yes, the woman I spoke to today told me I should have ANTICIPATED the extra billing within the past 30 days and in all good concious should have rushed straight to my telephone and called. Uh huh. Nope, the bill IS here, and it is WRONG again, and I'll be you my first born you didn't send out an extra bill between June 11th and July 11th. So from being paid up June 11 --- July 11 I owe you $198 bucks. Just like that.

What a bunch of liars! They will try every spin excuse in the book from "Phone company didn't send us the payment" to "the bill must have been lost in the mail" to "we always bill a month in advance". Yeah, no shit sherlock, that is why I had to debit YOUR FIRST BILL out of my checking account when I signed up...before your guy even showed up to hook up the dish...and haven't missed a payment SINCE but now you want ANOTHER advance payment since you are billing directly instead of through my phone company.

SIgh. Yeah, this is a rant all right. I feel like ranting. Every month I've had to waste the minimum of AN HOUR on the phone, on hold and getting bumped from person to person, blood pressure soaring to near stroke level. But hey, this internet rant is good, my prevailing thought at this moment is to rip the dish off the side of the house with my bare hands, put it on a nice neat pile in the street along with the receivers and remotes, put my truck in 4 wheel drive and drive over the whole sorry ass pile. Several times. Maybe about 25. Because that's what I make an hour, you dickless wonders, and because I've spent about 3 hours in the past 3 months on the phone with you during my working hours, YOU owe ME.

Yes, I will cancel them. Hell I'll even pay the CURRENT PLUS ADVANCE payment I don't owe just to get the hell away from them! From the complaints I am reading about them on the web, that isn't going to be any easy task, either: people are saying when you cancel they will not credit the equipment you return to them for an average of about three months...and bill you for said equipment (back in their possesion) in the meantime. Great, huh? Kind of like a parasite that refuses to leave it's host. Better stock up on the blood pressure meds. Better yet - DON'T SIGN UP WITH DIRECT TV!!!

Notified Direct TV to cancel service. I was told that since a few weeks ago I had a failed HD receiver fail and it was replaced by a Direct TV technician that a new contract was initiated. I was never told of this. Why would a failed rented receiver start a new contract? I was on a month to month contract as I had already had the terrible service beyond the original contract period. I told the Direct TV agent that if I saw the fraudulent charge on my bill I would institute a charge back immediately. My service shall end on July 11, 08 and I am sending back the two receivers to the address given to me by the agent. I still can't figure how replacing THEIR FAILED receiver is resulting in them claiming a new contract has been started?

Ive paid my bill in full and now they are trying to charge me more. Beware people!

I recently tried to cancel my DTV service and turns out, when I upgraded to HD in February of this year and no one told me that I was signing on for an 18 month contract. I was told I would have to pay a $380 cancellation fee and there was nothing I could do about it. No one verbalized it nor was it in any paperwork the day the service person came. So how did I agree to this? So I called then countless times and spoke to "customer service reps" who do nothing but tow the company line and know nothing. I then wrote a letter asking them to wave the ridiculous and unethical cancellation fee and for someone with some authority to please get back to me. SO i get a message on my voice mail letting me know that they will be canceling my service today and charging me the $380 fee. it's like no one really read the letter!! These people are thieves and it is so incredibly frustrating - what can we do about it???

Back in January Direct TV had an offer in the Sunday paper for $49.99 a month for 12 months with 3 months of free premium channels. This was to include over 200 channels including locals. DVR service.We have gone back and forth with them ever since I have called and told it would be taken care of then they send me to someone that I could not even understand because he did speak English and asked to speak to someone that did. I gave them the Promotion Code from the flier as well as the offer on the net. they seem to be be able to find this offer! I have a copy of the offer from that Sunday's paper as well as the down load with names, dates and times of everyone I have spoken to since our first bill to complain about always have to "search" for a channel being told they were installing a new satellite to improve their service and a bunch of we are so sorry for the inconvenience but no one has changed the billing to what it should be. They are charging us $72.99 a month. Last month they just added a policy for $5.99 in case something went wrong with the service to avoid a "service call" of $80.00. This month I got a charge for the internet! I have been with AT&T since it came into existence! I called and asked about the charge only to be told that I must have called for it! i don't think so. I am very dissatisfied but afraid of what they will do to my UNBLEMISHED credit rating if I stop service before it is up. I agreed to the 12 month service but I agreed at $49.99 not the $72.99 they are charging me. I could go on but I stop for now. I hope that this helps someone else before they make the same mistake we did. It is not always as good as it sounds!