Consumer beware!
Direct TV at no point in the painful 6 months I had an account with them, ever delivered on any of the promotional rebates or promises. I paid the higher pricepoint of $59.99 instead of the agreed to $29.99 post receipt of a mailed rebate that was to arrive in my monthly billing statements. I NEVER RECEIVED ONE MONTHLY BILL TO MY HOME--with no explanation except that Direct TV could not control the US Mail service! Seems very strange-- All my other bills arrived each and every month without fail! So I paid each month a higher bill--post calling Direct TV to state my dissatisfaction and ask why this was still not resloved. I was assured it was noted in my account. I then moved to a home that I knew would not have line of sight, so I had to cancel my contract, I called the resolution department to receive the final bill amount with the penalty fee--I was told it would be $12.50 per month plus my final bill--The penalty was $150 and my final bill that was $7.01--I authorized a debit from my account for that amount. I then received notice of a problem and found that they had debited $351.69 causing $136 in o/d charges. I called them immeadiately and was told that all my statements were indeed true, they verified it all . The statements concerning the various issues were in my record for sure, I was told an incorrect amount by their authorized company rep in the resolution department, and it was then my problem. There would be no refunds or reversals, they could charge me, and every other Direct TV customer-- any amount they wanted with the banking infomation on file! SInce this is required from all customers. I could write a letter to their billing dispute office in Colorado. period. Now what are the chances that that department being any more competent than every other aspect of this scam of a company? I have filed with all the various agencies in an attempt to resolve this, and warn others to be very careful, and from what I have found online, this is certainly not an isolated incident, with any of the problems, and company practices.

we moved our service to our brand new home, well this a nightmare sort of like cableman movie.first i had time for direct tv to come out they didn't show up, this happen for weeks then finally they show up, my daughter lets him in he had muddy feet track mud in on the steps, froyer and living room cost me 109.00 to get carpet clean, then all he did was grip what a big house too much work i should have set this up for the am guess he couldn't work in the pm lol then messed up my sheet rock tore dowm 6 rows of inst. in the basement, had to call direct tv while he was in my home he was here in my home 21/2 hours and did not do anything he wouldn't even get on the phone so i said i was going to call the police, he left it took another week to get the cable, i was promise a 200.00 credit which i only got 92.00 credit and got the cable turn off, we can get a home worth 269, 900 but direct tv will not turn our cable back on till 79.00 is paid cost me 54.00 to fix the sheet rock then 109.00 to have have the carpet shampoo soDIRECT IS A LYING COMPANY THAT DOESN'T CARE HALF OF THE EMPLOYEE'S YOU CAN'T UNDERSTAND WHAT THEY ARE SAYING, SO I 'M ON A MISSION, DON'T GET DIRECT TV THEY WILL LIE TO YOU TEAR YOUR HOME UP AND CUT YOU OFF

they ran there cable wires in the wrong place and you can not get them to come back to move them they make appoiments then never come then when you call them they give you the run around

I purchased my Direct TV equipment through Circuit City while buying a TV. When the installer came out he asked what I paid for the equipment at Circuit City. He said he had a better deal and instructed me to call the company and cancel the original order and re-order through his company, Direct Star. He said they would refund the original equipment cost. The end result is that I have paid $400 for equipment purchased from Direct TV through Circuit City and paid another $300 for the same equipment from Direct Star.

I have called them and sent emails requesting a refund. They have ignored it. Then I called VISA. During that process Direct TV and Direct Star acknowledge the double payment but refuse to remedy the problem. VISA will not do anything now because this happened more than 60 days ago.

Dear Sir or Ms:
I am so disappointed in Direct TV that I am ready to cancel it.
I have 4 issues: 1. There are 3 PBS networks and most of the TV shows that are advertised and that we want to see, are on the PBS that we don't get. Why not give us all 3 and skip some of the sports? 2. The other night we all started to watch the playoff hockey game between Calgary and San Jose. We watched 15-20 minutes, then cable shut off saying the show "was not in our viewing area". Hello. The game had already started. No one was going to rush to buy a ticket and drive 1 1/2 hrs. to San Jose to watch the game. Why start it, then discontinue. That is truly bad business! 3. Over 90% of the cable channels offered by you are ones that we never view. I would prefer to pick my own channels and pay a lot less per month. $60.00 plus for what you are offering is way too much money in today's economy.
4. Finally, please give us some quality TV - not the trash the networks are putting out. Go to BBC or CNN international for some quality.
I am so frustrated with TV that we find our family is watching less and less. I don't want to see so many commercials and I don't want to see someone get robbed, raped, or beaten up. I should not have to have that in my home.
Thank you.
Dr. Jackie Fobes