hi i have read some of these and have many many probs each month since i have beeen with directtv i 1st came in on a special bill was setup to be 39.99 w/taxes not 29.99 cuz i wanted the upgraded dvr box well ok its only 10 more dollars.. i got the 1st bill it was 90.00 wth?? i called and then pd cuz i was told the rebate and the discounts hadnt applied yet they will show on the next bill...my bill comes out b4 the disc are applied .which my disc come to 20 off for 12 monts and then the last 6 months of the 18 are normal charges...sure enuff the following month a bill in the total of 70.00 came.?? there shows my 20 off disc... but what happend to my 39.99 a month? and where is my rebate? and i did prepay 90.00 so where is that big credit?? i called again i was told it is really a 7.99 amount and not 70.00 so dont worry it will show next month. the following month i got a new bill for 150.00 are u kidding me? now not only did it climb higher but my credit with them is not looking well isit? cuz i didnt pay that 8 bux last month she said just wait its no big deal!!but they r telling m, e she shouldnt have said that cuz u do owe this amt????now during this month i bought a brand new hdlcd sonybraviatv, , got to get that hd box great ill do it. came in a great sale too!! 20 off for 6 months on top of my special and only after waitng 3 weeks to get them out here with my hd box, well the cust rep marked the wrong box and they brought out the wrong box, , the tech and i called and the rep there actually called me a liar. that isnt what i odered and the poor techie whispered to me to let her go and call a supvsr, which i did and got a great deal!!and another 3 week wait for the correct box. the new box, i should add is so new that the reps do not even know how it works cuz they are working with the older boxes. so i have a highend tv new hdbox thing, new cable company for a new high bill it is now 150.00 remember?? and i have some credits on it too. lets see there is the 20 off for 12 months spec the 10 off for the mess on the wrong box they gave to me, and other credits that are being taken off, , , , so why is my bill so high still? it was supposed to be after the switch out from dvr to the hd box i was in my 90 days .oh and my rebate?? still not there...i paid the bill even though i still have many credits going to post after my bill is paid into next month (a line i come to believe is written in their monolouge) here is my new bill 114.05...well anyone out there? is it just me? or do u think my credits will ever get on my bill so i can pay my 39.99 plus taxes which i was given the total by 4 supervisors and many many reps to be 49.73 each month???? i am very upset and very stressed when i get my bill. it may seeem so silly to be so emotional over a cable company but i just want to come home and relax watch my perfect picture(which is a difffernt story cuz i do not have one!!! at all) and then pay my bill and go on my way.instead i have joined the high pressure club and walk on pins and needles when the post man comes at bill time not knowing what to expect. except that it is not going to be 49.73 !!! any help out there plz let me now!! cuz i feel like i own a cable company some days with the whole keep paying on the bill till the credits catch up...how is that going to happen? i keep overpaying the bill!!! like everybody else!

This compant Direct Tv in puerto Rico is very unprofessional and delays in crediting their customers for incorrect charges. Icanceled the service 02/11/08 and on 02/19/08 i was rebilled for a month of service of $38.60. Today April 5 it has not been credited. Also, a paymnt was made via money order. usps confirmed it had been cashed by them and they have not credited the $35.00 payment made 02/11/08 as of yet April 5, 2008. What else can I do re: the $0.00 balance I should have reflected on my account.

My complaint is in the way Direct TV does business when you try to cancel their service. When you cancel service they send you boxes to return all of your receivers. After I closed my account they charged my acct. $119.00 until the receivers were received by return mail. I promptly did what they told me to do. I called a week later to see if they had credited my acct. They didn't seem them on my acct. I had to talk with two or three different people to finally make sure they got credited. When I asked them when they would credit the $119.00 back to my acct.- they said it would take 6-8 weeks. (It took them one day to take it out of my acct!) I waited 8 weeks- the money had not been credited back, so I called and asked where my money was, they appologized but made no excuse for the oversight. They said they would put a rush on it and I would receive it in no more than 12 business days. I finally received it after several phone calls and staying after them. I believe this must happen a lot. It seemed like DTV hopes you'll forget about the money they owe you. I will never use them again.

This Direct TV "Account" was terminated in September 2007 when I moved back to my home in another county in Mississippi. I never received another bill and assumed I was current. Somehow this account was continued without my knowledge and possible moved to another location. I am currently trying to contact CBE Group and/or Direct TV. I will pay their $678.00 blackmail in order to get this off my report. And if you ever see Direct TV on my report again I can assure you it will be fraudulent because I will never deal with them again. Note: I have contacted Direct TV's Costumer Support at phone number 800-494-4388 and after a hour they where unable to find my account. Isn't that a joke. They cannot find my account but they can screwup my credit report.

Damage Resulting:

The action of placing this on my credit report has affected my credit score by 70 points. This can possibly have an affect on a property purchase planned for next week. The legal ability for these people to do this is total and outrageously wrong.

MY COMPLAINT DEALS WITH THE NON- DISCLOSURE OF FEES AND 2 YEAR CONTRACT.
WHILE SPEAKING WITH THE CUSTOMER SERVICE REP, SETTING UP THE INSTALLATION TIME AND THE PROGRAM I WAS SELECTING, THERE WAS NO MENTION OF A TWO YEAR COMMITMENT TO THEIR SERVICE. IF I WERE TO QUIT MY SERVICE PRIOR TO THE TWO YEAR PERIOD, I WOULD HAVE TO PAY A FINE. IN ADDITION I WAS NOT TOLD THAT THE EQUIPMENT I WAS RECEIVING WAS ON A LEASE BASIS, AND THE REMINDER OF THE LEASE WOULD BE DUE AND PAYABLE AT THE TIME OF DISCONNECT. ALL OF THIS I WOULD FIND OUT AT A LATER DATE BY COMPLAINING ABOUT THEIR SERVICE, OR LACK THEREOF, THAT I WAS UNDER CONTRACT FOR TWO YEARS AND WOULD HAVE TO PAY FINES AND PRORATED FEES FOR LEASING OF THE EQUIPMENT.
WHEN THE INSTALLER CAME TO MY HOUSE, HE SEEMED TO KNOW WHAT HE WAS DOING, BUT SPOKE VERY LIMITED ENGLISH THAT WAS VERY DIFFICULT TO UNDERSTAND AT BEST, UPON COMPLEATION OF THE INSTALL, HE ASKED ME TO SIGN A PAER SHOWING HE DID INSTALL THE EQUIPMENT. UPON TRYING TO GET HIM TO EXPLAIN THE SYSTEM, HE JUST HANDED ME THE BOOK STATING THAT HIS ENGLISH WAS NOT TOO GOOD.
I SIGNED THE PAPER ONLY TO FIND OUT LATER THAT HE WAS TO GO OVER THE ENTIRE SET UP WITH THE CUSTOMER AND BY SIGHNING, I WAS AGREEING TO A TWO YEAR CONTRACT. ONCE AGAIN, I WAS NOT EXPLAINDED TO OR DISCLOSED TO THIS AGREEMENT. I FEEL THAT THIS IS FRAUD!