I changed to a different satellite company on January 1, 2008. DIRECT TV continues to bill me for that BOX [$55.00] which I returned via FEDEX February 8. 2008 and have receipt. They did not credit the BOX til March 18, 2008 and they act like I still have their service. My personal opinion is that they act like crooks and want to scam me for money I do not owe them. Service representatives will hang up in your face.

In November of 2006 Direct TV was promoting a free Ipod if we signed up. I thought "this is too good to be true", red flag, red flag!!! But being the trusting consumers that we were, we signed up. Several months later we received an off the wall brand portable DVD player, which of course wasn't what we signed up for. I want to point out that we never broke the seal to the box. We contacted Direct TV who in turn had us call the mystery people that are supposed to supply the free Ipod. The first guy told us to keep the DVD player and that they would send out the Ipod, which never came.

So we called again and were told by another person to send the DVD back with the enclosed return shipping label, a letter of explanation, and they would then send us the Ipod. We sent the DVD player back with the seal still intact and still have not received the Ipod. I contacted Direct TV customer service today to recant my "bate & switch" story and she told me there was nothing she could do about that. It is now March 18, 2008 and still no Ipod.

I would love to hear if anyone else has encountered this same problem with Direct TV.

Robert.

Is anyone else fed up with the lousy customer service at Direct TV... they sell you an HD-DVR box for over $400.00 at the time of installation, then charge you a monthly fee to "lease" it from yourself, then they charge you an extra $100.00 to watch the football package in HD, then charge you another $80.00 when the signal doesn't work (which is about 2X a day!) and another $5.00 a month "protection fee", so when the service isn't what they promised it would be, you have to pay for that too. When all is said and done, you pay about $2000.00 a year to see a blank screen and "searching for signal" instead of a show or game. Great Deal! Then when you decide it's not worth it... they tell you that you've committed to a 2 year contract when "upgrading" but will gladly terminate your contract if you're not satisfied for a measley $250.00 (that they threaten to "steal" from your bank account without your authorization!!)... OH, YEAH... AND YOU HAVE TO RETURN THE BOX THEY SOLD YOU OR THEY'LL RE-CHARGE YOU FOR THAT TOO!! I've been a faithful 14 year customer, never late on a single payment, but have never been happier to say, Good-bye Direct TV... Hello Fios!!! No wonder Direct tv has to pay 50.00 to get you to recommend them! You couldn't pay me enough. By the way... THE NFL CHANNEL is FREE with FIOS. While it's not the SUNDAY TICKET... at least it doesn't cost me an EXTRA $300.00 a season to watch football in High Def! I recommend EVERYONE to google "Direct TV complaints" BEFORE upgrading to HD-DVR... I wish I did! It would've saved me a ton of money and a huge headache!

Simple, they advertised if you signed with direct tv you would get a free DVD player. This ad was in 2007. I signed up, its march 2009 and still no DVD player. I called about it, they brushed me off to customer service in the phillipines, they were like "we don't remember having an ad". I laughed, hung up the phone.

They upgraded the software in my SET one day, the set didn't work, I called about it, they CHARGE FOR ASSISTANCE. They don't back up their product really.THEY CHARGE YOU FOR EVERY BIT THEY CAN! BEAUTIFUL, I LOVE GIVING AWAY MY MONEY!!!

Any who, being that I am to tired to get into details, direct tv works when it wants to. I cant wait to get TIME WARNER AGAIN where they come to your house, fix your problem and don't charge you for it!

DIRECT TV, I d rather put an empty box of cheerios, 2 ice cream sticks with glue together and pray to the antenna Gods to give me reception before I extend my plan with DIRECT TV.

On march, 7, 2008 my husband was really happy, he was getting Direct tv!!! We are cubans and he only speaks spanish so he asked for spanish programming, someone just sold him Choice (that's only in english, so there we were stock we something he didn't wanted) after being for hours on the phone they change the plan but didn't realize the antenna wasn't right so we spent another day trying get what we were paying for, at the end of the day I was frustrated and angry and wanted to cancel the service (2nd day) but we only went from one representative to another without getting any answers or help, no one thought about the antenna until I talked to a friend and he told me maybe that was the problem, It was true (that was the problem) when I called to the company they send a technician (next day) so he changed the antenna, but all we could watch in spanish was channels for shopping (no history channel or discovery that is what my husband likes) we were not satisfied so we decided to cancel anyway, after being for hours on the phone finally we got some one who told us that we have to pay $366 .I was really disappointed so I kept calling and even wrote a complaint e-mail, the answer I receive was that I have to pay not only the fee but also the channels that were free for 3 months!!! Finally I search on the web and found this web site, I feel so bad I am not the only one that's being robbed by Direct tv, also there is not web sites like this in spanish, it's like we are more vulnerable s to this kind of scams.