In Nov of 09 I called to cancel my service, ( been a customer for 2 years). They offered me a new HD box and free hbo/shotime for 6 months and a cheaper plan to stay. I agreed, what they didnt tell me was It meant I had agreed to another 2 year contract, how could I agree if they didnt tell me? well theie supervisor claimed by accepting the upgrade constituded agreement. This is a total scam so beware. I am battling with them over 187.00 early termination fee after being with them for 3.5 years. They also claimed they sent an email and a letter stating the agreement. I do remeber getting the standard agreement they send every year, I guess If i read it it means I agree? no where in any letter did it say by accepting this offer you committ to a 2 year contract. I am thinking class action lawsuit..anyone in?

I just got Direct TV less than 4 months ago, I was quoted a price, verified again, and verified again the day they were to install. My bill has gone from the $69.00 quote to $109.00 as of today, that is the third time bill has increased. I was also told free HD for lfe, as of today I found out that I am being chrged an additional $5.00 for the "free" HD. We have been under ID Thefy for just about three years now, and last month the thieves stole our money from our bank via on-line transfers. We closed the account and opened new, and another $1000.00 was stolen. Becasue of this, our cards and checking acct number was changed. Today I find out since these #'s were changed we were no longer in autopay, which I never knew I was in the first place. I got on-line I paid my bill every month since service began. Since I am not on autopay, they say they have the right to charge me for the "free HD for life". The other increases they say are for equipment and has nothing to do with what we were quoted. Yes, we were "locked" in for the program package, but equipment is not. So, they can't increase our service amount, but they have the right to increase for the equipment needed for the service. I just put a brand new roof on our home, and without asking they installed the dish on top of our home and when I walked outside to offer tech a soda/water and noticed he said this is where we always install. I informed him that he had no right to do this without securing permission. The damge is already done, however I have notived several neighbors have dish now and theirs is not installed on the roofs. I have been told one lie after another and am so sorry I even left the cable company I had for 30 plus years. What they are doing is unfair and unethical. When I tried to explain about the ID Theft the lady calmly said that's not our problem it is what it is and if you try to cancel we will deduct from your bank the remaining balance due on the contract and file with credit bureaus, not that I really care at this point about the credit thing - the ID Thieves have wrecked it anyways. I would appreciate any help you can provide. Thank you and God bless, dawn and ralph trodglen(:

Direct TV is a scam company. I paid my balance due. My receiver stop working on 2/25. Tech help arrived on 2/28 at 545p after I was told anywhere between 12 - 4 PM. So not only was schedules disrupted but disregarded as well. The tech had to leave to get a "new" receiver and arrived at my house for the second time at after 9 pm. The tech claimed my receiver was set up wrong, however it was working fine for two years. Direct TV held the replacement receiver box until the remaining balance was paid. Mind you I did not have a service interruption because I paid the current amount due. All the other receiver and my service was on and doing just fine. These companies are horrible and need better regulations and much better customer service. I was told my contract ended in March of this year, I hope there are no loopholes because I dont want anything to do with them. I will buy a converter box and watch regular tv and rent/buy movies. Anything for better piece of mind.

Charged 49.00 for in home repair that was not installed correctly in the first place. The tech guy who made the repair stated that it was not done right the first time. We explained to the Direct TV customer service person who just blew us off. Stay away from Direct TV

Beware of the DirecTV (DTV) Whole Home DVR Service. Make sure they provide you with the required HD Receivers for each room. DTV sold me their Whole Home DVR Service and told me that I would be able to watch recorded programs from any of the four rooms in my house. Since the HD Receiver was in my room, I did not know that they had installed incompatible standard receivers in the other rooms. They installed one DVR in the living room, one HD Receiver in my room and two standard Receivers in the remaining rooms. The one HD Receiver works with the DVR and can share recorded media but the standard receivers cannot--they lied to me to get me to buy the service. When I discovered this issue, I contacted them. After speaking with a customer service rep and getting nowhere fast, I asked to speak to a Supervisor. This did not get me any further. The Supervisor immediately told me that since the system was installed more the 14 days ago, he could not do anything to resolve the issue and I would have to pay $199.00 for another HD DVR and $99.00 for another HD receiver. I pointed out that according to the DTV advertisement, one DVR is supposed to be able to be shared by up to 15 TVs and asked why two more HD receivers would not work. The Supervisor insisted that it would not work and that it is ridiculous to think that 15 TVs could share one DVR. At this point, I am a very unhappy DirecTV customer as I feel that I was lied to in order to buy their product which does not work as they advertise.