Direct TV
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Category: Entertainment
Contact Information
Savannah, Missouri, United States
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Direct TV Reviews
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March 11, 2008
Fraud and misrepresentation!
I too fell victim to Direct TV. When I ordered this service, I was told my installation was free. I had to pay a UPS shipping charge and could get a reduced price on a service agreement if I gave them a credit card number. When the installer got here, He said it would be a $200.00 charge. I immediately got on the phone for an hour and a half, being transferred around until I was finally told my UPS charge would be refunded to my acct to help offset the cost. I never was refunded my money.
I have spent countless hours on the phone trying to get resolution and voicing my opinion of how unhappy I am with their service. I finally got fed up with the whole thing and called to cancel my service. I was told they would send boxes for me to send my equipment in and I told her to send me a final bill and I would pay it. Not once did she mention hey don't worry, we are going to steal the money out of your account, but guess what... they took $501 out of my acct 4 days later. Imagine my surprise, when I was overdrawn the day after payday!!!
I talked to my bank who said this was the third time in two days, they had this problem. I have spent countless hours on the phone over the past three days (on hold, being transferred, listening to robots talk in circles) finally being told that the contract I signed gave them permission to do this: however they cannot produce a contract I signed!!! I can write a bill dispute dept in CO, but they don't have a phone. How ridiculous is that?
The last witch I talked to told me boxes had not even been sent yet for me to return my equipment and that they took the banking info from my payments to deduct this money. Since I was never given the chance to pay this bill, and they took it upon themselves to take whatever they wanted out of my acct, I am furious. This is robbery and it is no different than me using my card somewhere and them turning around and stealing money out of my acct. This is wrong and it has left me feeling lied to, cheated, stole from raped, and hung out to dry!!! Is there any justice left in this world???
I want to do something to expose them as the crooks they are but I don't know where to go from here...Can someone please help? I'm thinking class-action lawsuit.
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March 9, 2008
Very poor service!
Direct TV offers no service. With out most HD channels for months. Now no tv at all. Keeps searching for a non existent signal. Have Verizon for home phone, internet and the tv. you can't even file a complaint against them as they lead you down one rabbit trail after another. They don't want to hear it or fix it. The worst service of any company I have ever dealt with. Will give them the boot as soon as I can get another service. No one else can be this bad. Some government agency needs to get involved and go after this company.
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February 28, 2008
Liars and crooks
hello
Last year I opened an account with Direct tv had no problems intell about two months later I recieved a phone call saying i was behind two months on my bill. I told them there is no way I am late. I dont own anything intell Dec 2007. so we went back and forth and I told them that when I signed up that I would get 4 months free service. well they basically said I was not tell the truth. so they tried offering me showtime for 3 months and some other stupied thing but I still had to pay the back pay. so then my direct tv got shut off because I didnt have it paid in time. I never recieved anything in the mail for the bill because they had my address wrong. this gets better trust me!!! So then I got a paper from my bank saying I was over drawn on my account. come to find out they stole money out of my account. so I called direct tv and asked why they took money out of my account unathorized. the lady said that i sign some form saying they could take the money out. I told her no I didnt and you would be hearing from my bank. so I had to go to the bank cancel my debit card and get a new one. plus if i wanted money I had to use checks and drive to the bank to get money out of my account. so for 2 months of service its been a living hell!!!
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February 28, 2008
faulse advertisment
direct tv has that special going on if you been refarl by a friend who are a direct t.v customer you have a 50 dollars rebate wich make 19.99 per month for 6 months and then 29.99 after thatso i tought it is a good deal.well i have direct tv for a month and this is what i am paying since o1.22.2008.ok this is what they took out from my bank account.
01.22.2008 21.50
01.24.2008 45.37
02.22.2008 60.00
the total is 126.87 this is a big diferance form 19.99 don't you think. then i call this morning the lady was very rude she wouln'd let me talk.i hope i ear from you i am going to go back with time warner.
very angry customer
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February 27, 2008
fraud-misrepsinted
Yes we were approched by gentlemen from direct tv offering a free up grade as he stated what we had was outdated , we were upgraded to a dvd receiver but was to save us $ 10.66 from our own bill which would be less than $ 50.00 per month my 1st bill was$ 73.42 not less than $ 50.00 after numerous emails sent out and many phone calls later Direct TV gave me a choice go back to my old programming at a cost of $ 60.66 now i have a choice to make return to old programming or pay $ 73.42 in a year plus rental fees. As for a free upgrade yes it is $ 13.42 + up grade as for the company they even said it was fraud by deception. that is there words but really was not given a choice take it or leave it is my options. We are Senior Citizens this all happened 1-09-2008 up grade made as the end of feburary and dont see an end in sight unless we go to court to settle this mess and should not happen but they still remain firm on there commintment not to settle as we agreed. Yes they even took my old receiver which we owned as the same as the dish in my front yard we have contacted the Attorney General of our state also the Department of ag. we also contacted the CFO of Florida this is as far as we go we also have an attorney who states that the contract is void as it has only my name on it and my cell phone number but yet my wife is primary owner with her SSN # . Now that is a long story made short.
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February 27, 2008
The Company...Direct tv
I want my refund of 19.95. I will contact the channel 8 news reguarding this situation along with the countless other complaints.
This is absolutely the WORST company in the United States. They are a bunch of liars and there customer service is grade AA dog @#*%.
I called direct tv to recieve service since i kept hearing how they are #1 provider with the lowest price (no wonder they have the lowest price...they are a bunch of thieves). My first service call was "rained out" and had to be rescheduled (allthough it never rained here). At that time the tech CONFIRMED MY ADDRESS and rescheduled. The day came of the next appointment and after taking off work to wait for direct tv ..they never showed. I called direct tv and after an 11/2 hours they finally found me in the system and offered me a $15.00 credit for my loss (allthough i make 15.00 an hour X 8) and "promised me" that I would get service 2 days later on a Saturday. Saturday morning came and i was so excited to hear from a tech. However this is how the conversation went.
Tech: Hey this is so&so from direct tv. I was calling to find out how to get to your house.
Me: Ok. You go here and here and so on.
Tech: Well I am in Roanoak and it is sixty miles from your house.
Me: Ok well what time do you think you will be here?
Tech: Let me call dispatch and i will call you back.
That is the last time I heard from the "professional installer" as they say.
The tech had called a couple hours before my actual appointment so when i called direct tv they said I had to wait til after the missed appointment to call.
So...I call direct tv after the missed appointment to explain my problem with the faith of SURELY they would come out right away to fix it. But once again here comes the runaround. But this time i have to say was a pretty good BIG FAT LIE. She sais oh the tech went to the wrong city. "YOU" gave us the wrong zip code. Ok...I have two words..BULL SHIT. I have lived here for 2 1/2 years and payed my 12-15 bills a month , gived my address countless times. Never have I given the wrong "zip code" before.
So at this point I want to cancel. I dont want anything else from this JOKE of a co. and I am pissed. She informes me i can't cancel because i will be charged a cancelation fee. I HAVE NEVER FELT SO HELPLESS BEFORE. Usually you can get high enough in the company that someone can satisfy "the customer". That is what customer satisfaction is all about right????? WRONG.
So I have to swallow my pride and reschedule.
Super Bowl Sunday!!!!!! They are supposed to be there between 8-12am. Once again they never showed. I don't think i have to tell you my feelings around this event.
This letter can only begin to tell you of the NIGHTMARE I encountered with this company. Not including the hours of time i spent on the phone with them, the promises they made, the money they really owe me for all the credits they gave me before the service ever had a chance of being installed, the I'm sorry's , the I understand your frustration, Bull shit if you understood you would make it right. No wonder there is a lack of communication, you can't ever understand these people.
THIS IS WHAT HAPPENS WHEN YOU GET THE CHEAPEST SERVICE.......YOU REALLY DO
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February 26, 2008
no returns allowed
After purchasing an RF multiroom remote control per the advice of a Direct TV Salesperson (who assured me that this remote would operate my specific model receiver D12-300, from any room in the house). Well it does not operate the receiver in the RF function at all. I called to return the remote for a refund and was told that Direct TV does not allow for any returns of remote controls and that there was no way for me to get a refund of the $31.50 paid up front for the remote. even though it was purchased on the advice of the Direct TV representative. I only want my money back!
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February 26, 2008
Misleading Sales and Poor Service
I called Direct TV after having a negative experience with a few other companies. The sales guy rushed me through the call, didn't tell me about any packages. He automatically signed me up for the most expensive package. He talked me into a DVR I didn't want, and didn't tell me there would later be a monthly fee of 5.99. He didn't tell me there would be a charge for each receiver, which was also 5.99 each. What was supposed to be a package deal for $47 a month turned into an $85+ a month bill. Then they kept screwing up when they were coming out to install. Have I mentioned that both the sales place and the installers do not work for Direct TV? They are separate companies. I learned that when the guy came to install everything. I've only had the service for a week and I wanted to turn it off. I spent hours on the phone with people trying to disconnect the service when they told me I signed a 2 year contract with them and that if I wanted out I had to pay $480! I was never told this was a long term deal. And if I want to dispute it I have to submit a letter to this unknown billing place that has no phone. As of now this has not been resolved. How is this fair to any consumer? If anyone knows of any class action lawsuits I can join, please comment back.
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February 25, 2008
False Information
When i originally agreed to sign up for Direct TV there was a promotional advertisement going on now that i've gotten my services installed and i received my billing statement the price that was told to me is not what im being charged i've spoke to two representatives in which one said that I may have been incorerctly billed so she would transfer me to a supervisor whom i spoke to and basically was told whomever initially set up the account gave me wrong information and i was wasting my time because there is nothing he could or would do to correct the false information that was given to me.
I am completely unsatisfied with the way the situation was handled I spoke to three different representatives from Direct TV in which all of them have given me different informaton i fell as though they tell u one thing to get you to sign a contract and then bill u for whatever they want and that is totally unaccetable and i would like to get this matter resolved a.s.a.p.
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February 21, 2008
Online signup
Tried to sign up for Direct TV online. I got a screen that said there was a problem with my order and to call and gave a phone number. I found, when I called, that there was no problem, they just wanted to tell me that the first month would be $10 higher and that there would be a $21 fee for something.
None of this was on their website. I told the rep that their website was deceptive and to cancel my order. She just kept right on talking until I hung up.
I will do without satellite TV before I will do business with this company.
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