Direct TV is a mismanaged, horribly run company. If anyone is to search there are hundreds of complains logging the same infractions done by direct TV. Apparently, no one at Direct TV is bothering to take the complains seriously enough to make changes.

For the first month of service we have lost signal 4 times and for days at a time until a service tech as available. They mis-keyed the amount of the check to cover the balance and did nothing to rectify the situation. The original price we were quoted was not what was reflected in our monthly statement. What they do not tell you is that you have to apply for a rebate that takes months to reflect in your bill. This is unethical business practice and would not be tolerated in any other serious business. If direct TV is interested in keeping customers, as well as, obtaining new customers they would be wise to listen to the numerous complaints.

Beware of Direct TV...

I called and ordered a 39.99 plan.as i was going to hang up the phone i this guy yell "i am throughing in ta NFL package for ya"! So i said great! Little did i know i would receive a bill for 90.00.i called direct tv and tried to explain. Every robot in that place had the same answer. SORRY YOU SIGNED UP FOR THE NFL PACKAGE HA HA. These people want me to pay 545.00 for cancellation. If my order was correct i would not have to cancel it. To make a long story short. The guys out on the street working for direct tv i found pleasant. The sales person i got on the phone was THE LION KING1 what a piece of trash. Direct tv is to be avoided. Do yourself a favor! GO CABLE!!! DON'T GET PINCHED!

Please be advised that Direct TV outsources its installacion / technician jobs to a company called DIRECT STAT (888-230-5144). A technician from this company has been out several times since we ordered the service a week ago. He has drilled inexplicable holes into our floors and walls, caused our garage door not to open due to cables placed above it can wanted to drill 8 more holes into our walls as a "TEST". When we refused, he made us speak with a Supervisor called "JAMES WRIGHT". He asked me for my name. When I said it was CRUZ, he responded with disgust and animosity towards me and proceded to making and incinuating very offensive, derogatory comments towards the "type of people that we are". I called DIRECT TV and unfortunately there is NOTHING that they can do since this individual does not work for them, but for the subcontracting company. I have never felt so belittled, humiliated, and intimidated in my life. I am losing sleep over knowing that these men now know where I live and have a lot of my personal information.

I ordered four Direct TV receivers in 2005. In late 2006 I upgraded two of the systems from basic to DVR. The DVR in my basement was simple to install and worked initially. Since installing the DVR's, the basement DVR has failed to function at all, requiring a hard re-set while on the phone with the company (45 minutes minimum to get through the automated answering machine each time) to talk me through the process each time. The system will be out for days at a time before I can free up the hour I know it's going to take me to resolve this problem.

Direct TV tells me that the initial installation was faulty but I"ll have to pay to have a technician come in and correct the problem. I've replaced the DVR in my basement four times so far, have to re-set it (10 minutes each time) every time we want to watch something on it and now, the fourth receiver won't come on at all.

I'm looking at DISH network now and setting myself up to cancel Direct TV, deal with the mess I'm sure that will entail (over-billing, billing for receivers they will tell me they never received back from me, etc.) and re-installation of a service that actually cares to provide service they're paid for.

I have had DTV since 1999 and never had a issue until now. I moved to S.C. in July 2007 but kept my DTV hooked up in Jersey because I was still going back and forth and because a female who lives with us was still in the Jersey home until we could buy a house out here in S.C., I had kept a balance on the DTV just because I was in know hurry to pay it off since I knew I wasn't moving the service right away. In November we found a house in S.C. that caused us to have to put all our bills on hold for a month so we could come up with the closing costs on the house and I informed the DTV people of this and got an extension, Unfortunately, the house fell through and we paid all our bills then a week after the house fell through we were talked back into the deal for the house and in the middle of January finally closed on the silly thing. Because again we had to put all our bills on hold starting the second week of December until the middle of January I again called DTV and explained this. I had a back payment and the new payment for January and was informed the day I called that my service was to be shut off the following day so knowing there was no way I could pay it I said go ahead shut it off but had explained in detail I intended to re-hook as soon as possible and was assured that when I did they would remove the charge for the reciever and some other charge and all I would owe is the balance and late fees, I said fine. On January 30th my husband got in his E-Mail a notice from DTV stating they were canceling my contract and 3 days later we were short in our account $ 581 and when we called the bank we discovered DTV took the money. I called to complain that this is not what I was told when last I spoke and that I didn't authorize anyone to remove funds from my account at which point I was informed that it was in my contract. I don't think so... I switched to HD in April 2007 and had my Step-Daughters boyfriend hook me up since he was working for them at the time. I just had him confirm I NEVER SIGNED A CONTRACT AND WAS NOT IN ANOTHER 2 YEAR ANYTHING BECAUSE I BOUGHT THE RECEIVER ON MY OWN AT BEST BUY, ALL HE DID WAS CALL AND HAVE ME HOOKED UP TO HD. I fell through the cracks on the deal. if anyone has bought the receiver make sure they DO NOT put you on a 2 year agreement you don't own the reciever because you are "renting" it from them but you do not need to join the 2 year agreement since you bought it yourself and not through the company. We are fighting this of course, we have gone through our bank who will refund our $ 581 then go after DTV for their money. When they try to pull up the 2 year agreement they will finally get it through there thick skulls that I DON'T HAVE ONE, I NEVER SIGNED ANYTHING. We are also considering finding a Lawyer for Criminal charges and Unlawful Withdrawals. Clearly, we will NEVER use these A**holes again!