We signed up for direct tv and thought all was good. over the months that went by the channels we received were less and less. They never bill us. Expect us to log on and just pay when were suppose too. Well I decided to just not pay after they called and said in a recording that it was very important to call them. Especially after trying to watch tv and more and more channels say not purchased. I will be calling them and saying I'm not happy with service and want to cancel. Will probably get some offer or be told I have to pay an early disconnect or something. Well more fun for my life I guess. Some one needs to take these suckers out to court!

I had service with Direct Tv reference a contract I had signed for two years with of service. I kept this service for approximately 1 year and 11 months. I called customer service and advised them i would not be in need of there service and would like to cancel. The customer service agent told me there would be a cancellation fee plus the fee for the last month. I told the customer to disregard and I would just wait until my contract was done.

After my contract canceled I received notice from my bank that $114.00 was taken out of my account plus a protection cancellation fee of 10.00. I was confused and did not remember or know they would take the money out of my checking account without on there own. I found out the hard way.

While it didn't seem I had the grounds to stand on them taking the money out of my account I inquired as to why if my contract was up was I paying 10.00 protection cancellation fee. I went around around until the I was sent to the third department (god knows where). Right away the person on the other end said it was there fault I was billed and it would be credited to my account. I told her my account was closed as my contract had ended. She then told me she would have a return made to me in the form of a check. This would take 6 to 8 weeks to process. Sure didn't take them 6 to 8 weeks to process it out of my checking account. I just have to wonder how many other people have the same thing and don't know it or try to get it back. I guess at that point it becomes free money to them.

I was promised installation on 12/31 2007 from the salesperson. Installation was to be between 8 am and 12 pm. I received a call from the installer that his truck broke down. He didn't know if it would be ready for the promised day. I told him I was promised today. Now I'm told by him that I shouldn't talk to him that way. I've been on hold now for 30 minutes with no resolution.

I think I'll stay with dish network!

This is my first winter with Direct TV and my service goes out whenever it snows because of accumulation on the dish. This can last for a few hours or a few days. I can understand why issues with tranmission of the signal might occur during inclement weather. What I don't understand is why such an exposed, vulnerable satellite dish would be installed in the snow belt without an enclosure.

Customer service at Direct TV advised me that I would have to clear the snow myself 2 1/2 stories up or wait until it melts. They also reminded me several times that I am under contract until Feb. of 2009.

I HAVE PHONE NUMBERS TO CALL AND REPORT COMPLAINTS TO AT THE END OF THIS!!!

Gee, there seems to be a trend here! I had a similar experience with Direct TV in California. When we called regarding the ad in the mail, the salesman told me that the cost would be $44.95 a month for the Choice XTRA programming per month. In addition, we would receive three free months of HBO and a free portable DVD player. We specifically asked him what our first bill would be as we were having them directly debit our account. He stated that it would be exactly $44.95. We asked if there was anything else to be done to get the DVD. He said "no." We asked him how long the contract was for and he said 1 year. We signed up and an installer was sent out in 2 days! WOW, we thought great service! WRONG, WRONG, AND WRONG AGAIN!

Seven days later, I noticed a debit for $67.95 on my account. Direct TV had debited the first months bill. We called and the customer rep said that we had to send in a rebate form with our first bill in order to POSSIBLY get the monthly rebate. We told them what had been told by the sales rep. They said we had to send in the rebate form-no discussion. My husband asked them about the DVD player. They said we did not qualify for the DVD player because a local installer had come out to install the dish and receivers. We told them that they had sent out the local installer-NOT US! They continued with the same stonewall tactics-that a local installer had come out, so we didn't qualify for the free portable DVD player! We told them that we wanted to cancel the service. They said that we had 3 days to cancel and that it was too late. We would have to pay $320.00 if we wanted to cancel! They also said that we had an 18 month contract! We said "no"--the rep told us 1 year. "Sorry, but your contract is for 18 months." I told them that it was false advertising, misleading salesperson, etc and that I was going to call the Better Business Bureau. The rep Jim said, "Go ahead!"

Now all this happened after 20 PHONE CALLS, BEING HUNG UP ON AFTER TRANSFERS TO A MANAGER 3 TIMES! This was the response after all those calls! I found this website after these problems! Hindsight is 20/20! Here are the places to call and the numbers to report your problems to:

(1) FEDERAL TRADE COMMISSION:
1-877-382-4357

(2) BETTER BUSINESS BUREAU IN COLORADO:
1-303-758-2100

(3) CALIFORNIA STATE ATTORNEY GENERALS OFFICE:
1-800-952-5225

Some states have filed suit. For example, Florida, Idaho, Illinois, Kansas, Maryland, Massachusettes, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Tennessee, Vermont, and West Virginia joined in a lawsuit for false advertising. Call this number (1-866-966-7226) if you are in one of those states and had trouble before May 11, 2006. Call and report to your state attorney general office to report complaints and maybe if we band together, something will happen!

Also, call your local better business bureau if Direct TV is in another state! As I have read on the other blogs, I am sure that this will not be the end of the problems with this company!