Can't get HD channels on abc, cbs, nbc, or fox because we get them as local channels.have to pay $9.99 a month for HD access that only gives you half as many HD channels as local cable. When they advertise that you get 70+HD channels. I have maybe 20HD channels that are worth having and maybe another10-20HD channels. That seems like a far cry from 70. Then my wife calls to talk to there customer service and they tell us well you have 2 year contract with us now so deal with it. I never signed any contract so how is that legal.

I had to cancel the Direct TV service because I was not satisfied with the service as the agents misrepresented me. I am giving the details of what actually happened. I called up Direct TV with a promotion number around last week of August and scheduled an appointment for installation. They took my order and credit card details and the price that was quoted to me was under $50. The installation folks came in on September 4th 2007. Instead of installing the order they have on the file, they started asking my wife what we wanted. The installation guy had no clue what I ordered nor did my wife. So they finally had to contact me. I questioned them why they were asking me as I have given those details earlier and told him to check my order as i was in a meeting. So the guy said he would contact the customer service and find it out by himself but it turned out they redid the order again to my surprise. I didn’t bother about it too much and I considered it as a process glitch.

On September 7th 2007 Friday evening, we got a call from the Direct Tv customer satisfaction team and were inquiring about how the service was. I told them exactly what happened and gave them positive feedback about the quality of the channels. But I was taken by surprise when they told me that my monthly charge was $80.77, when inquired. Since the monthly statement cost wasn’t the same what i agreed when I called them first time, I called up direct TV same day on September 07th 2007 Friday and found out that they were some extra’s that were added at the time of installation. And when I inquired about my promotion, the agent told that I didn’t qualify for it.

So I asked him why they didn’t let me know when I called up on the day one with the promotion number and charged my account everything at the regular price. I told them that I was motivated to call them because of the promotion and if I didn’t qualify for what I ordered, they should have made it clear to me at the time of the order so that I can make an informed decision on the day one itself. The agent agreed but said he couldn’t help it.

Since I couldn’t change what happened, I asked them what package I should go for to get that promotion. To my utter disbelief the agent told me that he can’t change anything for me. I had to be a new customer and didn’t consider me as a new customer and told me I was already a customer for them (5 days). Since the agent wasn’t cooperative, I asked him about the grace period for cancellation and found out it was 10 days. I canceled the order immediately hoping that I was in the grace limit.

Then later, I found out about the charge $299.46 on Sept 14th and called them up immediately. To my surprise, the agent told me that the grace period is 4 days. This case was a total misrepresentation from Direct TV. I was getting different answers form different agents every time I call them.

I wrote a complaint to Credit company and they got the money refunded back. And after few weeks, i got a statement from Direct TV asking me to pay the money directly. I am not going to pay it and wrote a complaint to Direct TV. Any suggestions where i should go from here!

They lied to me about packages and prices until the technician(Who has no idea about the package you bought) comes to your house and install the antenna. After the antenna is installed there is no way to get out of the contract. In my case, I was told by 3 different employees that I was going to pay 39 dolars per month for 200 channels, and 1 dvr and 1 receiver was already included. Me and my wife made sure that no other fee would be charged, and the first bill would be $39 plus taxes(We asked that question several times).
The techinian came and installed the antenna, and I asked him" So I have the 200 channels package right?" and he said, " I don't know the package you have, I just install the antenna", than he showed me a paper full of numbers and codes for me to sign, I signed and he took it with him. So, after one week I received a bill for 70 dollars.
I called customer service to find out what had happened.
Their employee told me that I had a 2 year contract and that the price was right for what I chose. I talked with 3 different customer service representatives before I decided to change to Direct TV and no one told me about the 2 year contract, and all of then 3 told me the same monthly fee(39 dollars). After the antenna was installed I received a contract letter. In the contract It said that if I disagree with the contract that I could call and cancel the contract, and thats what we did, but the antenna was already installed and that was enough to be stuck in the contract. I have called Direct Tv MANY times to try to get some justice, It took many calls to lower my service to a cheaper package( They would tell me that the change was done, but than I would check it, and no change was made), I got hung up on phone a couple of times. I could write three pages about everything that has been wrong with direct tv service. I HAVE HAD ACCOUNTS WITH TIME WARNER AND CHARTER, BUT DIRECT TV IS THE WORST BY FAR!!!!

After I terminated I had a credit coming and they never sent it. Then 3 months later used 1/2 the credit for PPV billings from almost a year before which I had never ordered. Spent almost 1 hour on phone w/ 2 reps who semi-politelely pretended to "research " my complaint and then told me " no disputes can be resolved after the service is terminated. Suggesting that if I resumed the service something might be "done".
What a way to do business - even if the charges ($26) were appropriate the fact they were trying to collect them almost a year later.
The statement also says "Payment enclosed" and of course , it was not !

Unbelievable !!!!!!!!!!!!!!!!

I will certainly join in w/ anyone who wishes to persue this thin further.

TB

They have the worst customer service. we received a bill that had 80 dollars worth of ppv. they said they were gonna credit it 3 months ago. Its now added back into our bill. we paid by debt card and authorized our payment of 65 dollars then we received our bank statement they authorized 2 payments of 10.99 and 2 payments of 14.99 with out our permission now i had to close my bank card and wait for a new one while they investigate. Im pissed so then i gop to call to cancel they want to charge me 120 fee to disconnect its been 12 months and the early disconnect is on the dvr player i already bought. Im so upset my 65 dollar bill is turning into a 400 bill and its ridiculous. Other people need to be warned.