Tom said he would correct this and call in 4 hours to make sure everything was working. No call ever came. The next night there was a 3 hour conversation with Supervisor Kathy. During that conversation it was discovered our credit card had been charged $21.24 for shipping and handling of something. She didn't know what it was and our billing account had been charged $70 for repairs. She should be fired. It should not take a "Supervisor" 3 hours to do nothing but set up another repair appointment that we would again have to pay for. I let her set it up and the next day called our local Ironwood company. They do the contract work for Direct TV here in the Kansas City area. Valerie in their office was a gift from GOD. She set up an appointment for the next day and the problem was solved that night. It apparently was the dish itself. Meanwhile I spoke with Supervisor Justin in ID (Badge #U1058) . I told him an unauthorized charge was made to our credit card. He determined Tony in the Retention Dept in Al (Badge #U7402) had authorized the $70 charge to our statement. I told him those were to be removed. We are contacting the Attorney General in MO. Let's hope Justin keeps his word and removes the charges. Can't wait until our "Contract" is up. BEWARE OF DIRECT TV.

Direct TV is so incompetent it is almost hard to fathom. I called in early October to make an appointment at my townhome to have a satellite installed. I explained in detail the rules for the townhome including that it had to be installed on a chimney with siding, and set up an appointment for October 13th. I double checked the date, day and time before hanging up. After five hours of waiting, I called Direct TV and they had a difficult time finding any order. They transferred me to the local installer, because they subcontract their work.....first huge mistake!! They told me the appointment had been set for the 20th. I was angry but told them I would see them next week. After two and a half hours of waiting on the 20th, they called to inform me that the technician had been mistakenly scheduled in Missouri; the problem is I that I live in Minnesota. They apologized and apologized and agreed to come out on a Thursday night, the 25th and told me they would give me a $100 credit on my first bill. I once again told them about the townhome and specifics about the chimney. On Thursday after more than an hour of waiting, the guy showed up. Now this was my third appoinment, and I had waited a total of 8.5 hours. He said they cannot install satellite dishes on chimneys, and refused to even discuss it. When I called the number of the woman who instructed me to call her if I had any problems, she had already left for the day, after promising to be available al evening. Don't waste your time with these sorry bastards. They are disorganized liars and cheaters and will only cause you grief. I spent a month trying to just get a person to my home, and it ended up being worthless anyway. AVOID THESE CREEPS LIKE THE PLAGUE, FOR YOUR OWN MENTAL HEALTH AND TO AVOID WASTING TIME. I called DISH network. They agreed to come in two days......we'll see how it goes.

If you are looking for contact information for Mr. Chase Carey, President & CEO of Direct Tv - please follow the link below. There you can find more useful information for your battle.

Also the Direct Tv Corporate office address is:

2230 East Imperial Highway
El Segundo, CA 90245

Tel. (310) 964-5000

e-mail: [email protected]

http://consumerist.com/consumer/executive-customer-service/directtv-ceos-contact-info-257620.php

Good luck,
Chris

I had to call in a repair man for my air condition unit where a hole was knocked in it from installers from Direct TV all of my freon leaked out and he charged for repairing $270.30 and when he called today he said i didn't have any proof they done the damage, they were the only people that was behind my unit, and put electrical tape on the hole insted of telling me about it, now hes trying to tell me that how do i know that someone else hadn't done it like a neighbor,but the way I took it same as saying how does he not know that i didn't do it my self , I sent in my damage claim with my statement and photos on 8-16-07 I got the run around every time i called about it, and then i talk to someone and they acted like i had never sent in one before so i sent the original claim copy plus the knew one on 10-02-07. And they also charged me a early termination fee for discontinuing my service with them. I would never have service with them again and i advise know oe else to going by all the complaints I have read on internet.

Please Help

This is in regards to my mothers contract she is 81 years old and early stages of altizmers and did this without me knowing about it and now they want $132.52 because is was canceled she didn't understand how to operate the tv or remote