On Jan. 27th, 2007, I called to cancel my service with DTV because I was moving and needed a cheaper television company. I was persuaded into staying with DTV by their cancellation department. A representative offered me a 6-month discount of $19.99 for Total Choice Monthly and $2.00 for HBO. They also offered free Stars and Showtime for 3-months. I thought this was a great offer and decided to stay. I had DTV installed at my new home shortly after. When the first month’s bill came, it was $27.96 but when April 2006 came, I received bill for $42.96. I called DTV at 800-531-5000 on 4/10 and spoke to a representative who said there was no such offer that could be given to me and advised me the $42.96 was a good deal because of the number of channels I received. I advised this was not what was agreed upon with the prior representative and after many minutes of my time on the phone asked to speak to a supervisor. I was advised after being placed on hold, again for several minutes, there was not supervisor available for me to speak with and I would receive a call back. A call back was never made!

The next day, after giving 24-hours for a return phone call, I called back. I asked to speak to another supervisor. I was given a male supervisor and I explained my story. He, instead of listening to my complaint, went on to tell me that the deal of $42.96 was a great deal and that I should be satisfied with that. He also advised me of all the prices and channel line up of other competitors as to show me what a wonderful deal I had. I, again, said I understand and did not care what other’s had to offer and wanted the deal that was agreed upon in January 2007. He said he would have to transfer me to the cancellation department. I was again on hold for several minutes and received a new representative. I explained my story again and asked for a supervisor. I was placed on hold and a male supervisor came to the phone. I explained my story once again and was told there was never an offer made to me, as I stated, and the offer that was given to me and noted was a free receiver. I attempted to explain I did not need a free receiver, as I already had 2 of them and this was not correct. He was very rude and condescending to me. And basically called me a liar. I asked him if this was the case and I was lying about the package offered, then why did I pay a smaller bill in March. He advised me to “do the math.” I told him I could do the math and was not stupid. The supervisor never offered to explain why my March bill was for the correct amount. I was very angry by this time but never raised my voice or used fowl language with him. I asked him what type of operation they were running because no one was listening to me. I asked him to disconnect my service because I was tired of dealing with them. He said fine and that my service would be disconnected and started over talking me every time I tried to speak. He hung up on me while I was trying to find out how much my final bill would be I called back and explained my story to another rep and another supervisor, who are not really supervisors but resolution specialists. She told me that they could not honor the deal made in January and the rep that I spoke with only gave me enough discounts for 1 month to make my bill be $19.99. I told her that was not right and I wanted to file complaints on the original rep and the so called supervisor who hung up on me. She advised me that all the calls are recorded. I also asked her to reconnect my service until I could find another television company. She said she would. On April 12, I wake up to find NO SERVICE.

I am very angry and disappointed at DTV. This is the worst company that I have ever dealt with and cannot believe that they are allowed to treat customers this way. I will be writing a complaint letter to the president of the company, not that it will do any good I would like to request that all my calls be pulled and reviewed so they can hear what POOR customer service their company is giving. I will never recommend this company to ANYONE!!!

I've had Direct TV now for almost one year. We are now moving across town to a bigger home and I have been seeing commercials on TV all the time about no-hassle moving your service. The commercial advertises they will move your service FREE OF CHARGE. Same thing on the website. So I called the number and requested that my service be moved in two weeks to our new home which again, is literally 10 mins from here. The man I talked to said, "Ok I've got you all set up to move your service on 4/15. I will need to collect the $50 fee for this service by a major credit card before I can confirm the appointment." I'm like what??? I thought this was a free service! He said, "oh well because you have not had account with us for at least one year it is not considered to be in good standing. You need to be with us one year before your account is in good standing. Now I need your $50 payment please." I told him this was false advertising and I am not paying for the move. He said it would then be a $150 disconnection fee. So I'm like ok, either I pay you $50 to move my service which you advertise to be free, or I pay you $150 to cancel?? He's like "yes that's correct." I asked for supervisor and never got one. I was on hold 8 mins before I gave up. This is very unfair and deceitful service!

Direc TV- bad installation and reception most of the time. 5 months after signing up for 2yrs contract with direct tv their monthly service rate went up high. I called to find out my contract it does not matter, they said they can hike up as much as they want and it is on my contract. I couldn't argue because the rep who singed me up had a heavy Indian accent i did not understand half of the things she was saying at the time. I kept telling her I do not understand her but kept on going and I gave up. I got screwed and I am screwed for the next 1 and 1/2 yrs.

Remember they can hike as much as they want and you do not have and choice but to swallow your bill until contract ends.

I have been a Direct TV customer for years. About 6 months ago or so I decided to go with the DVR service(Similar to TiVo). Since that date I have spent many hours of my time troubleshooting the units on the telephone prompt system, troubleshooting over the telephone with technical support personnel, scheduling replacement visits with technicians, meeting with the technician to replace the units, waiting weeks, yes weeks, without TV service for the technician to replace the unit, calling customer service to identify my complaints with no resolution, and I am under a contract for two years of service in which to date has worked properly only 50% of the time. When the units start failing you reset the units a few times a day, thereafter every 15 minutes to the point in which the units will not reset and even lose the ability to turn on and off or select channels or DVR programming. My experience suggests that the DVR units have a bug of some kind that requires investigation by DirectTV. If you are having issues such as this I would ask that you mail letters to the said organizational contact, Ms. Jill LaVigne Vice President of Direct TV, Office of the President, PO BOX 6550, Greenwood Village, CO 80155. I am hoping that if enough of us say we want quality service they will rapidly work on fixing the devices before installing another defective device. Direct TV has lowered the quality of service they in the past had been known for and this is not acceptable.

I had direct TV installed in march of 2005. Unknown to me at the time the installation was done using my local cable carriers line. Our home owners association has a deal with the local cable company and for a small fee tacked onto our yearly dues, we get expanded basic for pennies on the dollar. Well when i called our cable company to have dsl set up, they came out and found out that the Direct TV installer had not only used their lines, which i never gave them permission for, they cut a line into my living room for faster installation. Needless to say i lost my direct TV service.

Here is the frustrating part. When I called them today to complain about it, they told me they had the right to do what ever is necessary to get the service going. they said they can not use their lines on the poles, or their small junction boxes by the property. But they have the right to use the cable outside of the home. I told them I would never have allowed it to be done that way, as i should be able to use both if i choose when ever i want, since both are being paid for and it is an active account. They told me again they had the right to do what they did. I told them they do not have the right to disable wires inside my home without my permission, which they did do. Again i was told that was not true. Now in order to get my service done the right way they said, I have to pay 99.95 for a secondary line into my home since the first one is not being used. I can't use it, they cable company took back their line. I also have to pay any other charges that might occur.

Now I not only do not have direct TV, I have no cable either. I now have to call the cable company out to fix what direct TV did to their lines, and pay for that as well. Somehow something does not seem legal here.

Direct TV used no common sense when installing this into my home, they looked for the easiest and cheapest way to install it without checking with me first. Now I am the big looser in all of this and they still say, OH WELL!