They removed 900.00 out of my brothers checking account for my bill, because he was nice enough to pay my bill for me one time when I needed it, so beings how they had his account number they took it upon them selves to do this when I cancelled their service. His name is not on the account.

Why is it that new customers should receive better price packages than long term customers? Do you really have to go around and play the game of looking for a new service with another company or play the "how much do you want to keep my business game"? The response I got today was they really don't care, the idea of promotions is to get new customers. Where does customer appreciate factor in that? My reward for being a long term customer is to pay a considerable higher price than a new one. I have been a customer for 10 years and have had to fight for a decent rate the whole time that I have had their service. It may take a lot of effort, but you usually can get them to give you a better deal. This is my reward for staying with them. Are there any company out there that appreciates customer loyalty. If so, Direct TV falls short on that list. Luckily I have completed my 2 year contract, otherwise they would be looking for a hugh early termination fee.

I am a direct tv subscriber I demand that sonlife broadcast be on 24 hrs a day.7 days a week. They need to be allowed to broad cast 24hrs a day 7 days a week, that's what the contract is for. Wednesday evening January 19 2011 you preempted the programing and I missed out on a Live service. This is not the first time this has happen. I am a supporter of sonlife broadcast and when you cheat them out of air time you are cheating your loyal costumers also. I trust that you will corret this problem as soon as possible.

In August 2010, we received an advertisement from Verizon for their Freedon Essentials Package which was to include Verizons Internet Service, Phone Service and TV service (which was provided by DirectV), all for $119.00 plus all applicable taxes. We were told that Verizon is just providing the billing for Directv and we would have to make the arrangements with them directly. I contacted a Directv sales representative to get started. I was told by the salesrep that we needed to get the NFL Sunday ticket in order to get the premium channels. I explained that I did not watch football, but was told that we could not get the premium channels without this other sports package. I agreed and was told that the sports package would stop after 5 months. I asked the salesman if that would change our pricing and was told "No, because it would resume thereafter, basically stop and restart as to not change our pricing structure for the remainder of the year (which would expire 8/2011). I also asked about a possible price structure if we decided to continue with their service once the year was over and was told to call the retention/renewal department and "most likely", the pricing would not change.
We received out bill from Verizon with a due date of 1/31/2011, but was puzzled by an additional partial month charge from directv for 41.39 in addition to our other billing from them. The Verizon rep said that she did not know what this was and I would have to call them directly, which I did on 1/28/2011. I contacted directv at 800-531-5000 and was told by the first rep that I needed to speak to a "movie specialist" and was transfered to a "dead line" and had to call back. Once I finally got thru their conversant system, I again reached a rep who said I needed to speak to a specialist and she was going to transfer me. I spoke to Moses, who tried his hardest to help, but that is when the professionalism ends. Moses said that my NEW pricing would be $133.69 for just the satelite portion of my bill...which them took my verizon essential package from $119.00 plus taxes to well over $250.00 a month. I asked to speak to a manager and was connected to a manager named "Joe" who told me that my pricing would $133.69 for the tv portion of this promotion, that this ONE YEAR promotion was actually for only 5 months and I was actually obligated for 2 years, not one. This was now very upsetting and I asked to speak to HIS supervisor when "Melissa" got on the line. She said that she could deduct $5.00 a month, bringing my directv portion to 128.69 plus taxes. I told her that that was absurd and I was not going to agree to that pricing, since it was never disclosed to me when I first entered into this agreement. She INSISTED that she conference Verizon into the call, which I told her that Verizon was a separate company and had nothing to do with Directv pricing (I had asked Verizon to assist me when I first called on 1/28/2011 and was politely told that they could not help with a directv issue, that I had to handle it myself). I explained this to directv's Melissa several times that Verizon was out of this mix. She insisted that SHE call Verizon and conference me right back. I told her to call me back at "908" and she finished the number by telling me my phone number on the account, which I confirmed as correct and told her that I would wait for her return call. At 7:25pm on 1/28/2011, I called directv back to speak to a manager named Michael. He informed me that I should have known about the pricing change and Melissa stated in her notes that I had not given her my return number, so she could not contact me back. This documentation was fraudulent. Melissa never contacted Verizon and commit fraud by putting false documentation into my customer record. I was also told by Michael that I would be responsible for an additional charge of $360.00 for early cancellation. I explained that I was mislead by the sales rep in August 2010 and since he was on commission, he said anything to get me to agree to a one year contract, which he put in as a 2 year contract. My initial agreement with Verizon Essentials was a ONE YEAR committment, not two years. Verizon cannot now help me since they only partnered with directv for the purpose of billing. Please help me resolve this issue with directv, which has scammed me. I went for this package deal to save money. I had been a customer of Comcast for better than 20 years and was just looking to save some money by combining three services on one bill. Now, it looks like this not a savings, but going to costme more than $100.00 plus per month.

I have been a customer of Direct TV for about 16 years and paying for 4 receivers, including 2 HD and one DVR. This is an expensive service as I pay for premium channels and the NFL ticket. I continually have a problem with pixelization on one receiver. To their credit, they have replaced that receiver twice and re-wired the connection from the dish to the receiver. However, that has not solved the problem. Customer service is not capable of solving the problem nor are they authorized to provide any compensation/credit when the program I am watching becomes unwatchable, which is quite frequent and very annoying. I am going to move my service to Dish TV. Because Dish doesn't offer the NFL ticket, I may keep one Direct TV receiver with the minimum programming and include the NFL ticket. If you don't care about watching the NFL, I highly recommend that you find an alternative programming provider.