Hey, you know that a company is totally missing the boat when they don't want to win back a customer who left. I've been trying to GIVE Direct TV my business for several months now and I've finally concluded that they don't want my money. I disconnected my service in April of 2010 because I was tired of being charged for HD service when its free over the air and paying a lease fee for set top boxes that I owned. My free over the air HD service today is the local channels that I pick up with my high gain terrestrial antenna. My picture quality is great and I pick up 15 channels that do not fade or go out when it rains.

Where my drama begins is when I try to get their service again (against my better judgement) and get told that I do not qualify for their "New customer" promotions. How can you expect to have customer loyalty or even customer satisfaction when you completely refuse to win a customer back. I'm not talking about one person at Direct TV; I mean the entire company. Come on Direct TV, get with the program! Your not getting a single penny of my money today and if yoou'd like a crack at getting a reasonable amount of my money your going to have to come to terms with treating your returning customers as "valued"! I left your service in good standing, returned all of your equipment to you even though you screwed up the shipping labels/packaging, and paid you on time for over two years. Not sure that I understand your crazy policy to discourage returning customers from "WANTING" to come back... After all some revenue is better than NO REVENUE! To think that I would knowingly go into a contract with you for a package at twice the price of any "NEW" customer is totally insane. This is the 21st century, you know, the information age! Informed consumers (like me) are really tired of stupid companies putting stupid policies in place to "punish" those disloyal customers for wanting to come back. I'm really happy to inform you that there are other content providers out there who want my money, who offer the exact same channels that you do, that are also in high definition, and some that do not go out every time it rains... So, if you plan on paying for that outdated old space junk thats about to be technically obsolete your going to need to warm up to the idea that customers (especially returning customers) are a valued commodity that should be treated fairly and the same as any "NEW" customer. Good luck! I'm going to call Comcast now to see if they want my business. Oh, and BTW, they offer 6 month and 1 year packages with the same prices! So, I can try a new provider without 2 years of crazy stuff...

Ok, direct tv too 745.00 dollars out of my bank account, I lost my job and I did owe them a balance, and I did have there equipment, so I called them and they said send our receivers and remotes back and we will refund the money back into your account, fair enough. So they send me shipping boxes and I promtly send their equipment back, about a week later I called them and they comfirmed they had received the equipment, so I asked when will my money be put back into my account, 6 to 8 weeks, what the hell, They are keeping my money in their account so they can draw the intrest on it. Ok not much I could do, so when the date came near I called back and they told me my money would be in my account by 1/24/2011, note they have had my money since 11/2/2010, so it's January 24 now I called back, They said that my mmoney is going to be put back on 1/24/11 ok. Checked my account 1/25/11 no money, called them back, now they are saying it's going to be another 8 to 10 business days, thats how long it takes to get the money back into my account.


I will put a rabbit ears on my tv before I use these scumbags services again, . DO NOT USE THEIR SERVICE THEY WILL RIP YOU OFF EVERY CHANCE THEY GET

On 01/08/2011 I had a UNAUTHORIZED AND TOTALLY UNKNOWN debit of $729.35 from Direct Tv from my debit card! I do not have direct tv service and have never had direct tv service so this huge debit was a total surprise! I contacted the direct tv customer service department who told me to contact the fraud department, I called the fraud department... they told me they dont handle unauthorized debits and that i have to contact my bank!!??? This makes no sense, so i recalled customer service who gave me a fax number to the finance department and told me to fax my bank account statement to them and i will hear something back in 14 days!!! And he could not provide me with an phone number to the finance department!!! I mean Direct TV takes money from me without my knowledge and this is what i have to go through to get a refund??? Im also contacting the better business bureau since there are widespread reports and complaints of this same problem.

I'm an independant contractor; if I'm not working, I don't get paid. I set up an appointment with direct tv to have their service installed. we agreed on a time, between 8 am & noon, and they never showed. at 12:30 pm, I called them and was told that the equipment needed for my installation was on back order. I asked couldn't they have called, and they said they did. As an independent contractor, my phone is my livelihood. I'm never far away from it. They did not call. They wanted to know when a good time tomorrow would be for them to show up would be, and I said no thanks, forget the whole thing, I'm no longer interested unless they were willing to adjust my bill to compensate me for my time, you know, say, three months free(which doesn't nearly cover my losing a days work, but just a token would be nice). After a lengthy hold I was told no can do. So then, neither could I. If this is the kind of service I could expect before they have any of my money, how bad is it going to be after they have it?

Our local Fox provider and Direct TV have failed to agree on a renewal agreement to broadcast Fox. So, the customers still pay fees and we can not watch FOX on Direct TV. After waiting on hold for almost an hour we were basically told by Direct TV too bad, so sad. When we asked if our bill will be offset or if we can discontinue service so we can go to a cable provider we were told that our agreement says programming can change at any time so we will still be charged all the appropriate cancellation feels. I have been a Direct TV customer since I went and bought all the equipment and installed ourselves and this is the customer service we get?

Direct TV acts like they don't have to provide customer service and we should be happy they exist and we get what we get. I am ready to buy an antenna and I get what I get. It would be less frustrating!