First: call to Direct TV during the transfer was disconnected.
SECOND call: Called back only to be on hold...transferred AGAIN with SAME results to "Clayton" id # AQ1527 with a very poor attitude who told us that "he was having trouble with his computer and the call may disconnect" I gave him two separate numbers to call back if this happened. He hung up and did not call back.
THIRD call: to Jim id #442348 (after being on hold for 12 minutes) his attitude was "I can't do that all I do is billing, I'll transfer you" I had to wait, again...by now I have been forced to be on the phone with Direct TV for One hour and 38 minutes!...
FOURTH person...Now the poorest, most pitiful excuse for a customer service representative...Jodi Id# 392742 . She answered rudely and would wait to answer a question and when we would ask "Jodi, are you there?" She would reply "YES, I am busy trying to get this right on the computer" with exasperation in her voice. After 1hr 48 min., still with no results, I should be the one with frustration in my voice! She stated that she could not get her computer straight and that she would have to transfer me! Can you "hear" the frustration in this text???
FIFTH person: Raymond id# 300303101 (aaah, Raymond) You could hear the smile on his face. He answered questions and was very professional in his speech. Frustration levels declined. He never said, "I can't" Finally the problem was corrected. All of this frustration was because the channel said to "call for free upgrade to HD to receive this channel after January 26th..." You would think it would have not taken 2 hours to complete this minor task...

I joined Direct TV in August 2010 after many years of back and forth contemplation. I wanted Direct TV so I could watch my Ravens play every Sunday, so I naturally signed up for Sunday Ticket.
On every flyer that I received during the summer of 2010 up to fall 2010, Direct TV advertised their Sunday ticket along with their one year rebated service. No where on any of the flyers were there distinctions made between signing up for Sunday Ticket versus signing up for the one year rebated service. In no place did it say that a customer can only sign up for one service or the other. So I called in and agreed to make Direct TV my new service under the impression that after my Sunday Ticket was up, I could then downgrade to say $35.99 for my remaining 7 months of my first year of service. And during my conversations with Direct TV's customer service and with my in-home service technician, I was not advised of anything different.
Fast forward to yesterday 1/16/11, when I called to inquire about changing my service due to Sunday Ticket ending and starting up with the Choice Extra at $35.99. The service rep advised me that there was no service available for $35.99, but I could get service for $58.99 or more. I told the rep that I was a first year customer and that the first year is advertised as rebated and then second year is full price. The rep told me that because I signed up for the Sunday Ticket, that things were different for me. That I got the Sunday ticket discounted and that I could not get the other rebates. I told the rep that no where in Direct TVs advertising did it say that one was separate from the other. I also told her that the in-home service rep never stated anything different either. So I hung up dissastisfied.
Then this morning 1/17/11, I called again and asked to speak with a supervisor as soon as I got a rep on the phone. The rep placed me on hold for a long time (15-20 mins), checking back every once in a while to advise that he was waiting for the supervisor to finish another call. The third time the rep checked back to advise me that he was still waiting for the supervisor to become available, I finally told the rep about what I was waiting to tell the supervisor. And as with the day before, the rep advised me the same thing that I was not eligible for the $35.99 rebate. I told the rep that this was deceptive advertising and bait & swich tactics by Direct TV that makes customers think that Sunday Ticket and the 12 month rebated program go hand in hand. And I told them rep that if someone had been up front with me at the beginning, that I would not have signed up for Direct TV. I raised my voice to the rep about being SCREWED by Direct TV. The rep then placed me back on hold while he continued to reach his supervisor.
At this point in my waiting, my wife came into the room and asked to have the phone so she could speak. Shortly after she got on, the supervisor Frank came on. My wife, having prior experience of being on Frank's end, knew what to ask for. In simple terms, my wife asked Frank where on the website or on the paperwork does it say that Sunday Ticket and the 12 month rebated programming are separate. Frank could only apologize for our inconvenience and repeat the current deals. My wife asked two more times and like a broken record Frank again apologized for our inconvience and repeated the current deals. My wife stated that he was NO HELP and she disconnected the call.

Essentially Direct TV signed me up for a two year contract before NOT PROVIDING A FULL DISCLOSURE of what products and services would be excluded after my 5 month Sunday Ticket expired. Direct TV never provided any information about separation of Sunday Ticket and the 12 month rebated program. Direct TV will continue to advertise both together to lure more customers like myself with false beliefs that the rebated program (for the remaining 7 months) picks up after the Sunday Ticket expires.

I Helen Williams would like to make a complaint on who ever lives at 1153 south 53 street. Because they have used my personl information to obtain a direct Tv bill in my name without my permission. An addition I have seen this address on my credit report and I have never lived at this address and I dont know who lives here at all. My home address is 6508 Elmwood ave Philadelphia pa 19142. i would like to press charges and have this bogus charged given to whoever lives at the house where they ran up this bill and used fraud to retrive this account.

Once you do the yearly contract then they sink their teeth in you and and they donot tell you they are going to stick it in you after the year is up.I had the same problem with dish network I would negociate a new price on their service and then when I got the bill it was always wrong (always higher)not lower and I would have to call in and be deal with un professionly customer service people who do not want to get the bill wright. We need help in getting these companies to quit unscrupolous billing and to let people know up front what their going to do to you after the first year is up. I am sick and tired of dealing with these companies and it seems like they all boil with the same water.I would like to see a class action law suit against these people and it would be well deserved.They are gougeing the consumer and their billing that always benifits them. I believe alot of people do not call in to get their bill wright because they do not want to go through the hassle getting these companies on the phone and have to haggle with them to get the bill wright and most likely the next month is a repeat process. We need more competition and this needs to stop.We are in a recession and these companies like Direct are taking advantage of the consumer.Someone help us and get the greedy gougers out of our back pocket.

First quarter NFL Play OFF Atlanta / Green Bay service interruption appears on screen. States no need to call us, check back often to see if technical difficulties are resolved. Had this service 6 months. Direct TV SUCKS BIG TIME!!!