Customer By Web Form (WCH) - 12/23/2010 06:10 PM I spent an inordinant amount of time on the phone trying to order Direct TV - the yappy agent said I should expect an email confirmimg the offer details within 2 hours - still waiting. Whats up with that? Nice follow up Direct TV. Do you guys want my business or what? Do I need to kiss your behind or what? I called you remember? How about some competent follow through people?
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Response (Marcelo C. - 100139003) - 12/24/2010 03:57 AM Dear Mr. H,

Thanks for writing.

I'm sorry to hear that you've not received our email offer yet. We are experiencing higher than anticipated volume and our team is working hard to attend to your concern as soon as possible.

I just wanted to let you know that we received your email and I have forwarded it for special handling. A specialist will respond as soon one is available (likely within 24 hours).

Sincerely,

Marcelo C.
Employee ID 100139003
DIRECTV Customer Service
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Customer By Email (WCH) - 12/28/2010 04:42 PM Unbelievable.
Thanks for confirming that I would be better off not going with Direct TV WCH

Response (Laura H (ID 439014)) - 12/24/2010 03:33 PM Dear Mr. H,

Thank you for writing us. I understand your concern regarding your installation information. Upon review, I can verify your offer and account information is still in process. Please allow 24 hours for the offer to finish processing.

If you do not receive a confirmation within 1-2 business days, please let us know so we may further assist you. We are experiencing higher than anticipated volume and our team is working hard to process your request.

Thanks again for writing. We appreciate your time and feedback regarding this matter.

Sincerely,

Laura H (ID 439014)
DIRECTV Resolution Specialist
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So Where Is It?
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Response (Laura H (ID 439014)) - 12/28/2010 05:08 PM Dear Mr. H,

Thank you for writing us. I understand your concern regarding your installation information. Upon review, I can verify your offer and account information is still in process due to payment being processed via Western Union. All orders remain pending until payment is received. Had the payment been processed via credit card, the order and account would have been established.

If you have sent your payment and have not received a confirmation within 7 business days, please let us know so we may further assist you. We are experiencing higher than anticipated volume and our team is working hard to process your request.

Thanks again for writing. We appreciate your time and feedback regarding this matter.

Sincerely,

Laura H (ID 439014)
DIRECTV Resolution Specialist
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Customer By Email (WCH) - 12/28/2010 05:57 PM I never received an offer!!!
I'm still looking for the email that details an offer. How about somebody there come up with that?
I would like to have an offer before I send Direct TV money dontcha think?
Are you guys kidding me?
How about reading the whole d email trail here. I realize your very busy as I have continuously heard about your experiencing higher than anticipated volume (sure I bet), and that your team is working hard to process my request (sure I bet).
I don't TRUST you people with my credit card. I became suspicious when your agent asked for my social security number (really?) Dec 23, 2010 03:21 PM 1570******1 to 18005074056 00:30:00 <This is my phone record. As you can see I spent 30 minutes on the phone attempting to place an order. Since then I have yet to receive an offer confirmation via email as was otherwise promised. Someone named Laura H (ID 439014) Direct resolution specialist responded on 12/24/2010 at 3:33pm and said "Upon review, I can verify your offer and account information is still in process.
Please allow 24 hours for the offer to finish processing." Perhaps you know of this person? Did you notice the use of the word OFFER? So Where Is It?
I don't think the Attorney General of Pennsylvania would be too thrilled to hear that Pennsylvania customers who choose not to use a credit card are being treated poorly and pressured to use a credit card in order to receive proper service from Direct TV. How about you? Is that the point you are making?
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Response (Laura H (ID 439014)) - 12/28/2010 06:08 PM Dear Mr. H,

Thank you for writing us. I understand your concern regarding your installation information. As previously stated, all orders remain pending until payment is received. Had the payment been processed via credit card, the order and account would have been established. The reason you were asked for your social security number is we do a credit check prior to processing orders. We apologize for any confusion this may have caused you.

If you have sent your payment and have not received a confirmation within 7 business days, please let us know by calling (800) 531-5000 so we may further assist you.

Thanks for writing. We appreciate your time and feedback regarding this matter.

Sincerely,

Laura H (ID 439014)
DIRECTV Resolution Specialist
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Astonishing.
I can't possibly do business with Direct TV.

Direct TV offered the service and hooked me into a contract for two years saying if I moved and the service was not able to be transferred I would not have to pay the cancellation fee. That is a scam, they will charge it and do all in their power, lies and lies to rob, steal f rom you. I WILL NEVER EVER USE DIRECT TV IN MY LIFE AND WILL DO ALL I CAN FOR MY FAMILY AND FRIENDS TO ALSO NOT GET THIS SERVICE!!! THEY ARE A COMPANY OF SCAM AFTER SCAM.

This past September (2010) after relocating to Idaho we were having issues regarding our Direct TV service, specifically the ability go wireless. After a few calls the same Direct TV service technician came to our house and said with Hughes Internet service that the wireless aspect would not work. He was honest and trust worthy (we even tried to tip him $40 upon install and he refused to take it saying it was against corporate policy).

A few weeks later I was in our bedroom with my spouse being "intimate" when my dogs started barking. I jumped out bed naked and looked out my bedroom door without leaving the room when i noticed a gentleman standing on the right side of our porch peering in at me. When I threw pants on I asked him what the hell he was doing and he said he was a "Direct TV supervisor" and was following up on the service call. He kept peering around my shoulder through-out this conversation and I told him to leave immediately.

Immediately after he left I call Direct Tv corporate and lodged a complaint with the Boise office. The lady I talked to told be that this behavior would not be tolerated and that she would look into it. Almost a month later I still had not heard anything from them and I called back to find out and to cancel my service. I was informed that there was "no record" of my complaint and that I would be charged for "early disconnection." Obviously I was pissed and threatened to go to our local Sheriff's office to file formal complaints.

It was obviously that they have no concerns about what there employees do or what their phone representatives say or do. I call about every two weeks and keep getting told I have no right to cancel my service as I "signed a contract, " yet when I discuss why there has been no follow-up or complaint I am told "You have no right to be part of the investigative process." What in the hell? All VICTIMS are part of the investigative process!!!

Bottom line is this; Direct Tv has a "corporate ethics" policy yet if it means it interferes with income it suddenly ignores it. When are we going to start holding this corporation accountable? Why is it OK for them to hire and then hide sexual predators as employees and refuse to be accountable for their (the corporations) actions?

I sign up for a "promotional" offer for $35/month for DirectTV. They charge $75/month - after 15+ phone calls (HOURS on the phone with "customer service" only offering to "upgrade my package"). Then they disconnect the service after 60 days - despite having sent payment. My payment returns 10 days after it was sent saying my account didn't exist. (I had to send a check because I needed to reset my password for their website and - according to customer service - they can't help with that either. They eventually transferred me to another department in which I was promptly disconnected.) WTF?!?! I try yet again to call back - all I want is basic service!!! Now, on Christmas Eve, I see that they charged my primary checking account without any prior notice or authorization for $786. I can't call them or my bank until after the holidays to get everything sorted out. How could they debit my account when they returned a check that had the EXACT SAME INFORMATION ON IT?!?!

I can't imagine the poor saps they do this to that wouldn't have the money to cover such bullsh*t. We'll see how the Better Business Bureau and my lawyer would like to resolve this. I've heard horror stories of people having issues with satellite TV, but this is WAY BEYOND anything I ever imagined feasibly possible.

We moved to Sandpoint, ID from Denver - and were disappointed when COMCAST wasn't available for our phone, internet and television services. We contacted Frontier (local phone provider) and they had a bundled package with Direct TV and Verizon for Internet Services. We bought their package and have had a rude awakening with DirectTV - after over a period of two weeks, over 10 hours on the phone w/ their technical department, installation department and customer service (more like .. your a customer, who cares?) we still don't have the services we requested, we are paying for them and now they want an additional $125.00 so, we can get what we want - even though we were told we already paid for everything. Their customer service attitude is, you signed a two year contract - we have you and we can treat you how we want. Their staff doesn't care and when we ask to speak to a Supervisor, they transfer you and "opps" the line goes dead. When we did get a supervisor, all "Tom" employee # 253788 - said - Pay us $125.00 - that is your only option and he hung up. DON'T SIGN A CONTRACT WITH THEM - customer service is non-exsistent, technical service (we had 2 technicans and the problem still isn't solved.) and management don't care - because you have a two year binding contract. FIND ANOTHER PROVIDER - this isn't worth the headaches, phone bills and limited service options.