Customer rep - 100505804, she was rude and made me hold for 2 hours on the phone...talk over when ever I tried to explain my issue and kept saying she didn't like my attitude. She kept putting me on hold, I wanted a supervisor, she denied that...I ask why this is taking so long? She stated, "if I don, t change my attitude, she be very hesitant in helping me and that she did...I Hung up and called back...talk to customer. Rep. - 151713 and discuss my problem, but I was very frustrated and cancelled my order...-15239990. But she tried to resolve this, but I had enough hanging on the phone for 2 hrs. My order # is -80166937, and I, m James ricke...contact # is 612-532-0078... please call to discuss this in more detail...sincerely James ricke

I cancelled my Direct TV service as I was moving to a new home. I was simply told that I had to return my cable boxes and they would send out a person to retrieve them. I had also asked that they remove the satelite dish from my old home and was told that they are not responsible for it and that if I wanted it removed I would have to do it
myself. About 3 weeks later my wife noticed a charge from them on our bank account. They had debited my account without any prior warning or authorization. My wife called them right away and was told they had every right to do so. My wife then asked if they planned on charging us for anything else and they said they could not tell us if or when they would be charging us again.The next day they charged us again. In total they took over $515 out of my in a 48 hour period with no prior authorization from me or my wife. Now as most of the world right now I could not afford to loose that money. I am the father of 5 and 2 of my children have serious mediacal conditions.I had just depositied my rent&sent a check out for our health insurance. After all the money Direct TV took both checks bounced putting our healthcare and our home at risk.. When I called them and begged them to have some consideration for my situation they told me because I cancelled their service they could not help me!! They also never picked up my cable boxes and were are owed a refund for them as well.This is the worst company I have ever dealt with and will tell everybody I can not to subscribe to them!!

I recently canceled my Direct TV account after being with them for over 8 years. I paid my final bill and returned the one DVR they requested. Today I check my bank account and there's a $218 charge. I called and asked what this was about and was told 1. they didnt recieve the reciever I returned in their pre paid box. 2. They are charging me $25 for PPV moives supposedly ordered in 2005!!! I KNEW we did not order these movies since the rep said they were ordered through our main DVR using the remote and a phone line hooked up to the reciever. We NEVER had a phone line on the reciever and ALWAYS ordered PPV through the website. My next step will be to go to my bank tomorrow and file a dispute. How in the world can a company charge you without telling you. Shame on you direct tv :(

I had my direct tv transferred from Grand PRairie, Tx to Menard, TX. Direct TV sent two technicians (one from Puerto Rico and one from Mexico who could speak no english) to do the installation. They preceeded to drill holes in my house from the outside to the inside in several places.Then they threw wire over the roof in several places and now I have wires hanging from the roof coming down the sides of my house in several places. They continued to go in to the inside and pull the wires through the holes they drilled which were in the middle of the wall. Now I have black wires going all over the walls to reach the tv sets. I refuse to have the h appy drillers back to try and appease me. I think direct tv should adhere to the federal laws of hiring illegals for employment.

I have never complained about a company, service or anything in my entire life. I am simply not that kind of person, or I thought I was not until recently switching to DirectTV. A couple of months ago I was looking to save money while keeping my existing premium channels. I moved from Charter Communications (been with them for over 15 years) to DirectTV. My friends and family had warned me about the lack of reception and poor customer service from DirectTV but I decided to switch anyway. This proved to be the biggest mistake that I have ever made!

I went through a third party company called Wise Guys and was told that I would hardly ever loose my reception. I specified that I lived at the top of a mountain and had needed my TV reception during storms. I was talked into switching. They came out to install my equipment and left my existing surround system disconnected. I received different equipment than what I was promised. I called CS and they stated that they would have someone come back out the next weekend. Guy never showed up and I had lost my reception several times since then. (Every time it stormed). Called back and went through the same process, guy never showed up to connect my surround system again. I then got my bill and was nothing like my quote given. I was then on the phone back and fourth with Wise Guys and DirectTV for weeks. Each played the “Blame Game”. I finally decided to switch back to Charter as soon as possible. I called DirectTV and was transferred to one of the nastiest customer service managers I have ever spoken to. I explained my very unhappy experience with the company and she very frankly told me that it was past the 30 day time frame to cancel their services and if I wanted to continue with the cancellation it would cost me over $500.00 worth of cancellation fees. I was simply stunned.

I am now stuck with this company for the next 1 year and 9 months. I am being forced to stay with them. I loose my TV service every time it storms/ wind blows and I am now paying more than I was at Charter and I lost all my premium channels after the 3 month free offer! Great decision! Lesson learned and I am now on a mission to inform as many people as I can to not fall for this company’s lies. To have to pay for a service that I loose every time it storms is ridiculous and should be against the law. DO NOT SWITCH TO DIRECTTV, YOU WILL REGRET IT!!!