My elderly parents on a fixed income have unknowingly had the most explensive DirectTV plan for 15 years. Out of the blue, DirectTV contacted them and told them their architecture / infrastructure needed to be updated so they could continue to receive quality TV and they would send someone out to update the equipment at NO CHARGE. Of course my sweet Dad said sure, whatever you need to do, not knowing because they neglected to tell him, that DirectTV would increase his already enormous bill amount for $15/mo after upgrading. I am furious that they would take advantage of old people this way, I am trying to get them to drop DirectTV now due to being lied to and taken advantage of but they are scared of what DirectTV might do next regarding the new equipment they installed, like try to charge them $1000's for it like I've read about on this website. This kind of theivery should be a crime and DirectTV's unsavory business practices and extortion, illegal.

I am actually a reseller of Direct TV. I set up a customer for a direct tv package that they decided they needed to change after it had been submitted. So I took charge to make the changes the next day. I have never been treated so rudely!!! How this company got number one customer service rated makes me cringe to think what customer's must be going through with the other companies. If anyone should be able to get someone to respond and get something accomplished one would think it would be someone like me who not only could be a potential customer but someone who could bring lot more business! Not only did I end up losing the business of the customer because of Direct's refusal to help but it took over 3 hours for them to tell me that. so who knows how much money I lost in sales. The funny thing was that I called an escalation number and finally got an American who explained all the "ping pong" that had been going on. She said " We are told to send the customer back to the seller of the package but I have not spoken to one sales rep that could do that. So I know better than to bounce the customer. I just go ahead and do it. " So apparently the entire time direct had the ability but was trying to stick to policy that is known not to work!!! I was thinking to myself that really common sense and customer service is not a language barrier because we are all human and should all have the same sense of how to be treated. So why on earth was this such a hard concept?! Why could no one take charge to solve this issue? It was soooo simple and took all of 2 min when finally someone said I am going to ignore "policy" and take care of the customer!

The worst customer service I ever had in my whole life !!! We had direct TV for 15 days. On the 15th day I called the customer service and cancelled the service. The customer service agent told us that we have 15 days to cancel and we are doing it on the last day and termination fees won't apply. We spent 30 mins. with him explaining why we are cancelling the service etc. This happened in Match, 2010

After few months, my husband's credit card was charged with $400+. I called the customer service and asked them why. They said the grace time for cancelling is 24 hrs!!! Unbelievable...I explained her that since the agent I spoke to orginally told me that there won't be any cancellation fees. Because of that I decided to cancel the service and make some other arrangements for my TV service. She bluntly told me to talk to billing dept. and transferred my call. The agent in billing dept. kept telling me the 24 hrs. notice period. I told her I wish to talk to her supervisor and discuss. And the supervisor came on the phone and asked me "This is regd. termination fee ?" and he kept on typing in his keyboard. He didn't say anything after that. I could hear the keyboard sound, which went on for 5 mins. And then, he disconnected the call. I called back again and asked for the supervisor who was talking to me. The agent refused to connect me to the supervisor and simply said "my supervisor said you will get your money". I asked her "Are you lying to me ? ". She got scared and connect me to the supervisor. The supervisor acted as if he doesn't know me at all and refused to answer me when I asked him "Were you guy who was talking to me earlier ?". He kept telling me the same thing about 24 hrs. grace period. what a worst customer service !!! I would never ever try Direct TV in my whole life !!! Stay awy from this crap...

I cancelled my services with this company several months ago, due to numerous complaints.
They never cancelled it on their books and sent me a cancellation notice in my email just yesterday.
This morning I woke up to find several charges posted to my bank account totalling an amount over $1, 100. I have never authorized this company to deduct any of these charges. In contacting the company this morning, I was given the runaround by the representative-who even went so far as to tell me that when I made a payment using my debit card-they had the authority to use that card whenever they felt like it.
I have cancelled that debit card and am in the process of filing fraud charges with the bank-however-it will take anywhere from 5 to 30 days to get any of my money back in the account.

I have been with DirecTv for 3 years, always with the Sunday Ticket. Usually they roll it over every year without asking (which I did not have a problem with because it is a better rate). This year they did not, so I called to ask if there was anything they could do for me. The rep stated yes, she could discount it 20 per month for six months, so I said great, thanks. This was last month (Sept 15th). I went online to pay my bill yesterday, and noticed the credit was not there. I called customer service, the rep stated yes, she did see that notated in my account, and I would receive the credit, but had to transfer me to the credits department. The girl there said I had to pay my entire bill first (even with the extra 20 being added) and THEN she could credit my account. While doing this, I became disconnected. So I called today to get the credit, had to be transferred twice, then spoke to Robert in the credit dept who RUDELY informed me, nope you can't get it because its not valid. WHAT?? Asked for a super. After a LONG wait super came on and said, "sorry that wasnt a valid offer and nothing we can do" Ok, so I was lied to? No he said, we didn't lie, the reps misrepresented it. So how is this my fault? I pay over 150 a month to them for 3 years, and this is how they treat a customer? I cannot believe they will not honor this credit when it's been notated in my account several times I would be getting it. I would highly recommend not doing business with this company, and will spread the word on facebook, twitter, and within my workplace.