Left to Ny sue to an family emergeny. Come to realize whiloe i was away thyey disconnected my service stating that they wanted 2 months of payment upfront on top of all that the customer service was terrible. They talk to the customers with and attitude and are extremely disrfespectful. I would not suggest anyone to use their service you are better off with a regular cable box. They should hire more with people that know how to speak to their customers like supervisors or managers.

I WHEN TO SAMS CLUB.AND DIRECT TV OFFER ME ONE SERVICE AND THEY LYE TO ME.THEY OFFER ME A REBATE SO I GOING PAY $41 DOLLARS A MONTH FOR THE FIRST FOUR MONTH AND WHEN THE FIRST BILL SHOW UP WAS $70 DOLLARS, TO MAKE SHORT THEY DO NOT GIVE WHAT THEY OFFER.I CALL EVERYBODY TO FOUND A PLACE TO RETURN THE DIGITAL BOXES AND NOBODY HELP ME AT ALL.THEY GIVE ME THE RUNNING AROUND.THEY TRY TO TAKE THE MONEY OUT MY BANK, WHAT THAT COMPANY DIRECT TV HAVE IS SCAM.

DirTV, is nothing more then a disingenuous, technically unsavory outfit, with people skills bordering close to illiteracy due in fact that, regardless what a Customer, says or complains about it never produces results. It's all about the "MONEY" and like most Big Corporations, they're experts at stealing it. How else can we explain those phantom "SERVICES" not subscribed to or "PROGRAMS" not elected and continue beyond your actual contract, even after explaining their unauthorized, you're still forced to pay. When electing that "DIRECT DEPOSIT' option promising us a complimentary Move Station for 3 Months, we definitely sold our soles because, they are now able to absorb your savings at their own discretion and passe while we, the consumers are at their mercy due to that $465, bolder hanging over our heads. This is the worse System, I've had the displeasure of attaching my TV to. Since day one I wanted to disconnect, hell with their threats of persecution. My own personal history has been mentioned here previously and I can empathize with DirTV, Customers. What I'd like to propose is a "REGISTER" that will "DOCUMENT" the "DISTRUST" and the "DISSERVICE" we're forced to endure. Once we overcome that $465, hammer they keep beating us with, in my opinion DirTV, will cease and desist applying their deplorable tactics. Consumers should unite and refuse to give in to Big Business any longer instead, we need to explore and exhaust all means necessary in order to discover a solution that will provide us the opportunity to prevail. Stop being disgruntled and being taken advantaged of, lets get together and stop the "ABUSE".
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I signed up with Direct TV in January 2010 when I moved into the Globe apartments in San Jose, CA. They have a monopoly in that complex so I was nto able to use any other provider for cable. They mde me sign a 2 year contract which I was uncomfortable with as I did not know how long I would be there or if I would be happy with their service. They assured me that if I ever moved and I could not get Direct TV in the new place that that voids the contract. 6 months later my company moved me to NYC. I intended to keep the Direct TV service but I was not able to get it in my new apartment building. I contacted Direct TV the middle of June and it has been hell since then. Each time I speak with someone different who gives me different rules. I spoke with someone in June, a supervisor who said that he would waive the early termination fee as my situation of moving to a new place where I could not get service qualifies for a waiver. A few weeks later I receive a bill with the $380 early termination fee. I called Direct TV and spoke to someone else who said they had no notes about the supervisor and did not know who the supervisor was. They said they would not waive the fee but that I could contact the Billing dispute deparment by mail explaining my situation and they would decide. I wrote Billing Dispute a letter and mailed it on July 12th. I never received a response from them but then just received calls asking for the money. I spoke with someone at the beginning of August who was trying to collect the money and I explained to him that I wrote Billing Dispute and he said he had no notes of this. I explained my situation again but he said there was nothing he can do. So, they obviously disregarded my letter and did not care enough to take any notes on my past calls into supervisors or customer service. Direct TV customer service is horrible, they do not care about their clients. They tell you what you want to hear to get you off the phone and then do not follow through. Then, they do not put notes in the system so that they don't have to honor what they said and the conversation can't be traced back. Their early termination guidelines need to be clear and fair. They are running a scam on consumers. I will never use them again!
Now I have Verizon Fios and the service is great, there is early termination, and the quality is better. Everytime I have called in regards to my service and bill they have been professional and great with their customer service.
Do not use Direct TV!

I have had so many problems with this company from their dvr's breaking, even when the technician turned it in,
their customer service is horrble and they contridicte every word they say. They made me purchase a dvr /Hd and then said I had to return it when I cancelled with them because I could not take anymore of their decptive business practice. they put in a order show I never heard of, or I could not even get on the web to order it. Then I joined AT &T bundle package and they told me it would be 99.00 for all three tv . internet and phone. later I got a bill in saying I had to pay over a 100.00 for just directtv, and they charged me for HD when it was for free at the time. I had to deal with aT&T and direct tv. she promised to fix my bill and take off the HD charges and I never even signed any contracts with them nor did I know I was stuck with them as of June because they would not do the bundle package. every month the bill is wrong and their is something new. today they kept me on hold that my battery on my phone went dead . and then then he hung up on me when I asked to speak to a manager . they told me I had to enroll in the automatic express payment in order to qualify for the free HD. in which I was never told. after 2 hours the manger said I had the HD for free and he saw I was enrolled with the automatic payments. then he transferred me to another man to see if there was something they could do to commpasate me for their deceptive business practice and so many other contradictions. UNbeleivanle they did something to me alright!! He now told me that I could not get HD for life, when I was just told I could. He said In may he sent me a e-mail explaining the rules and contracts of joining direct tv.. that is a big joke becasue we signed up with at&T.. and they had the nerver to tell me that I could not get it after 3 hours on the phone and that their rep told me 4 months in a row she would take of the HD charges... They want to say>> Im sorry but in reality its not professional to
completely lie and say you will fix a problem and never do it. I did not even know about a reabte plan until one month ago, that is becasue I did not sign a contract . I just relied on the deal that was presented to me at the time on the telephone in June.. They are liars .. yep and I read about how they say you can purchase a dvr and then when you want to cancel they tel you that it was leased. they got all smartalike jerks and say it is on the contract. I said" what contract I purchased this from the president.. they said if you buy it at best buy it also says its a lease. I told them I did not purchase it at best buy!! I got it for 300.00 from the president because of all the things his workers were doing. they even
wanted me to use 3 remotes to turn on the tv, one to turn up the volume, and the other to change channels.
This stressed out everyone in the family!!! It is bad enough you have to find one remote. 2 weeks later a direct tv rep could not beleive they did that to us when they had a universal remote. so many bad things happened and I even was disgusted by one of the men telling me to get a roofie ( a dape rape drug) to help my bad back problems.
Their customer service is horrible and you have to watch your bills for all the hidden fees they put in their.