hello,
my name is charlene lathan. i ordered direct TV a couple of months ago. the technician went thru my back yard through a fence we have never used! we have two fences in the backyard. in order to gain entrance he had to forcefully enter thru that gate!! in 5 years we have never opened it. he broke the gate leaving it hanging from the hinges and never told me or my husband. also he used our ladder and left it in the middle of the yard. in each room where he installed a box he left the actual boxes in the floor. i called your claims department who assured me someone would come out in 2 day to repair my fence. after 5 days i called back and was to the same thing. finally i received a letter from your claims department asking for pictures and a estimate in which i provided 1 week later a field rep called to come see the damages. 3 days after that i got a call from claims stating that direct TV would not pay for my whole repair because some of the wood was rotten. my argument was that if the tech would have never forced his way thru a sealed fence it would not be off the hinges..now the est was for 900.00 and you want to settle for 450.00 way should i pay anything for a fence that was standing tall before you guys broke it down? not to mention i had a dog whom we had since she was 4 weeks now she is 8 who had to be tied to a tree to keep her in the yard. after 2 days she broke thru the rope and left our home and has yet to be found. direct TV has destroyed my home my kids and our life. what are you plans to rectify this situation? i don't have a problem calling 7 on your side to have this aired. i have heard that you don't respond for months to complaint if at all and now that i am a victim i see its true this has been going on for 2 months.one last thing one of my tv's dont even work its not connected and im still paying for service and waiting on repair. here are the photo's i sent in

charlene lathan
4157867345

Direct TV used my SSN fraudulently to access my presonal information without my permission. Gave service to someone who stole my identity and then is totally uncooperative in finding out this fraud. When contacted by police, they never returned phone calls and were uncooperative with law enforcement. I sent police report numbers, notarized statetments, copies of my appraisors site showing I never lived where they are tryiing to collect but Direct TV does nothing to investigate, just continues to bully me, and even tho they are aware this is fraud, they sold this to a collection agency a second time, they are stealing for that agency too...a company with no moral leadership.

Direct Tv has to have the worst customer service I have ever dealt with. Today I called to start service and let the lady know that I was not going to pay the $21.65 shipping charge and would not get service unless it was waived. She said that customer care would give me a $20 bill credit to take care of this fee however she would have to transfer me to the customer service center. After getting me signed up for service and again telling me i would receive a $20 bill credit she transferred me. I then talked with a guy that told me a credit like that was not possible. After asking him to cancel the service he told me maybe a different department could take care of the credit so he then transferred me. After the 3rd time on hold I talked with another man, told him my story and he said i would have to talk to his manager. He put me on hold and told me his manager would talk to me right away. After about 5 min on hold a lady picked up and did not know anything about what was going on. I started to inform her about it and over the phone was a bunch of noise some foreign language and then the dial tone. I gave her the benefit of doubt and waited about 5 min for her to call me back; she never did. I then had to call Direct tv back and start all over. I was finally about to cancel my service after telling the 5th person my story and again she tried to talk me into how great of a deal i was getting.

I will NEVER recommend Direct TV to anybody. What a poor poor operation they have. I hope they are soon another forgotten business that fails in this economic down turn.

i no longer have a contract with direct tv. i also no longer am receiving local channels. i called customer service and was told they changed satellites, and in order to get local i need to do an upgrade to better equipment, and sign a 2yr. contract. all of a sudden...they can do just about any adjustment in their offices and i think they can also monkey with your service for their purposes. this makes no sense to me, why i have to sign an agreement to continue to get my local channels...just too much of a coincidence!!!

I had placed an order with Direct tv in which was not what I ordered when I went to verify. I spent over 3 hours with anothe sales rep. which corrected the misleading original sales rep. We then set up an activation date in which the installer would come and setup the program. I had told her that I had 5 rooms she said I only needed 3 receivers and it would operate all rooms. I also told her that I had receivers from the past and she said good they can just activate them and there would be no charge for rental fees I said good then lets get everything done. Well to my surprise when they came to do the installation I was told that the receivers would not work and that I needed 5 receivers not 3. I currently have comcast but I was looking forwards to saving money and getter more channels. Well the five receivers would amount to an additional $20.00 that if I would have known at the beginning I would have said no to the deal. I called customer service and they (in short) either you pay for the extra receivers, even thus they made the mistake, or we just cancel the order, I told them that I was willing to meet them half way but because of principles I would not pay all of it because they lied about the equipment from the beginning . In short I cancelled the order and hope that anyone reading this take appropiate action because I neither will now or in the future recommend Direct tv to anyone and I have recommended them because I had good service in the past but now I cannot see myself recomending something that lies in the hope of getting a sales and then you are stuck for 2 years if you do not catch it.