Direct TV
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Category: Entertainment
Contact Information
Savannah, Missouri, United States
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Direct TV Reviews
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cliff_parr
July 14, 2010
false advertizement
I sent directv an email asking why they advertized that it was free to move but really they charge a 50.00 processing fee. This is what they told me.
Thanks for writing.I understand your concern about the $50.00 processing fee for moving. I will be happy to assist you
Please be informed that we are not able to offer the free movers installation to you without an up front payment. Not all of our offers are available to all of our customers. In some cases we do charge a fee especially when the offer includes installation or new equipment.
huh?
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jessie logan
July 14, 2010
poor audio
I have sent complaints several times concerning the audio on ourT.V.s.
This affects all the the T.V. in the house not one in particular. The sound goes from being loud to real low, making it almost impossible to watch television. When you psy for a service you should receive it. I am at a point of changing service. We have been with direct T.V. for 10 years. They are totally unconcered and uncaring about this problem. Can someone help.
Jessie
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SUCKER PUNCHED!
July 12, 2010
THIEVES!!!
Upon relocating to Louisville, Kentucky, we were fortunate to find a home to rent for one year only while the owner was out of state on a 12-month temporary assignment. The home was not wired for cable, which would have been our first choice, so we ordered Direct TV for 12 months only, because OBVIOUSLY, we knew the owner was returning in 12 months and we would be moving on. At the end of the 12 months, we notified Direct TV to cancel. They responded with, "You can't do that. You have a two-year contract." NOT TRUE! Why would we sign on for two years knowing we'd be gone in one? Direct TV cannot provide a copy of this so-called two-year contract because it does not exist. They are liars and outright criminals, and I can't believe someone hasn't shut them down already!
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Gaishirui
July 9, 2010
Fraud
We pay 29.99 and only have 43 channels and 14 channels have never worked and at least 10 of the remaining chanels are sporatic. Their service is extremely poor and the said we were supposed to have 150 chanels... One of the worst companies I have ever seen and it amounts to legalized theft by deception. Yes, we will cancel and go elsewhere however this company needs to be shut down period!!!
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Pamela Brimmer
July 9, 2010
Terrible Poduct and Service
I spent over two hours on the phone with Direct TV today and got no satisfaction. They put me on hold twice and eventually just hung up both times. They also refuse to give a phone number or any names of executives at the headquarters in Colorado. Every time it rains, the wind blows, or it snows, we have no service. The 200 stations we were told we would get comprise of 50% radio stations, 40% infomercials and Pay Per View channels and 10% channels that are pretty much lousy. Of the 200 channels we have in our "package", we have watched a total of 20 cable stations and 7 local ones in the last 1 1/2 years. When you call customer service, the only thing they know how to say is "I'm sorry ma'am", and "there's nothing we can do about it". I'm stuck in this 24 month contract that was sold with a pack of lies.
I can't wait to get out of this and go running back to cable TV. It's not much more expensive than this great deal I'm supposed to be getting, but at least with cable you get reliable service and the stations you want.
Direct TV is the worst satellite provider out there. Do yourself a favor and stay clear of them.
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Mashlec
July 7, 2010
Their customer service was something not to be desired
On January 18, 2010 Direct tv came to our home to install our cable tv. Though there work was satisfactory I would have to say that their customer service was something not to be desired. I told one of the service technicians to knock or ring the door bell prior to entering the house. He disregarded my wishes and continued to come in without knocking. I then locked all the doors to ensure they knocked. I then explained to the technician that I wanted certain boxes in certain rooms where they would fit into the various entertainment centers. He stated that he would fix that prior to leaving, he did not. Also the technician left the empty boxes behind that contained the company's materials. I have to also say that I am used to someone waiting to be ask if they want a drink not to ask for a drink like it is my responsibility to provide such a service.
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M A Adams
July 7, 2010
fraudulent billing practices
Direct TV is guilty of grand theft from what I can see. First we decided to cancel with Direct TV due to lousy programming options and the bill went up quite a bit. They informed us they would be deducting $316. out of our credit account, I froze my account at that point, then they sent us the boxes and because we upgraded in November of 09 with a receiver we "bought" at Best Buy they said that meant we had "extended" our contract for 2 years, ( ???), My husband spoke with a rep of Direct TV and he told us we had to send back all the receivers. Two regular receivers and two HI Def receivers. My husband informed him that one of the high Def receivers was purchased by us for $100. at Best Buy, he said we had to return that to them too, (HUH???)
We requested a breakdown or itemization of this $316.00 bill that we supposedly owed them, they sent us a copy of a contract with no signature by either of us on it and the only thing we saw was a $15. cancellation fee. It said nothing about a 2 yr. contract, early termination fee or anything. Do they just make these things up or what. What a bunch of crooked people running this company. Anyway, we decided to file a complaint with the Comsumer Protection people and we are definitely NOT paying these crooks another red cent.
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JDM 2010
July 7, 2010
My money back
Well i am a disabled customer of direct tv and they go in and take $1001 out of my checkin account without my permission and dats da only income i get for the whole month and like i pay the bill of $234 and i still dont get my 759 rebate they talkin bout it will take up yo 30 days i cant wait no 30 days cause i cant wait on my bills for that month cause i have medical bill and buy meds and i cant do anything without my money...
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OHLEE
July 6, 2010
UNAUTHROIZED CHARGES
I am a college student that signed up for Direct Tv, but later had to move back home with parents and attempted to merge my Direct TV account w/my parents, was told I couldn't. Direct TV debit my debt account for over $750 leaving a large negative balance without prior notice from Direct that I owed any fees for the cancellation they made. After sevral hours on the phone and switched from rep. to rep. and a call to the cooperate office with no satifaction. I WILL NEVER DO BUSINESS WITH THIS COMPANY. HOPE SOMEONE DOES START A CLASS ACTION SUITE.
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bamalama
July 6, 2010
Lack of customer service
Our Direct TV receiver just quit one day. It wouldn't work. We have had direct tv for over 4 years. We got it when we moved here. Called Direct tv. They will send one to us and we will have to send it back within 7 days. Out of TV for a week. Got the new receiver, sent the old one back right away. TV works. Got a bill with all kinds of charges. One was for a DVR receiver that we never ordered or wanted. This would be an ongoing charge. One was for a ppv that they scanned from our old receiver that we never paid for over 2 years ago. One was for leasing of both receivers!! OK on the phone, 15 minutes the 1st time- they could not, would not change a thing. Next call is ongoing now for 63 minutes, 3 people, 4 supervisors. They intend, I suppose, to just ware us out and hope we will give up. Is this your strategy Direct tv? Yes, they will credit the movie. They will not take the DVR service off because they sent us the receiver that we never asked for. OK, we can pay 69.00 to take the DVR thing away- WHAT? I didn't order a service that they added on without asking if I wanted it!!! And they want me to pay the monthly!!! WHAT!!! No we won't pay the 69.00, send us the receiver without the dvr. They can do that if we pay shipping! WHAT! They sent a replacement receiver that included a dvr without asking if I wanted to pay for it on a monthly basis, they just added it to my bill, they now will send me one with out but I have to pay shipping!! ARE YOU CRAZY DIRECT TV. When will you ever get this right???? I'm outta here. ANGER is the word
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