Hello,
My name is Jeff Key and I need you to know about an experience that I have been having with your company!!! I have never had an account with you but I have payed bills for friends and family to you on their behalf. When I made those payments I never once was told that my credit card would be put on file for future debt collections on those people! I was simply doing someone a favor or helping them out. Two weeks ago my credit card was billed $411.95, that's right for account that I have never had and an agreement that I never singed I was billed. I was never sent a bill, I was never notified of the debit from my account but I was sent into overdraft and now I have over $300.00 in overdraft fees on top of the $411.95 that your company STOLE from me!!! I have been a member of adult society for many years and have worked in business and for the last 11 years I have been a police officer, and what your company has done we call THEFT!! I am requesting that you look into this matter and see that it gets resolved. If this matter is just brushed under the carpet and forgotten about on your end, I assure you it will not be forgotten on my end. I have MY bills that are due now and I cant even pay them because of this whole thing and that's just costing me even more money that I don't have in this economy. However if you will fix this problem I will be grateful and I will go away, if not I will start by contacting my attorney to start Legal Actions that will be not so great publicity for you and your company. He will then run an ad in the news papers and on TV to find more people that you have done this to and it will turn out to a huge. I will follow that along with a copy of this email along with a complaint to the Better Business Bureau and any anti Direct TV groups out there.

Further more I have spoken with many different customer support people for your company, I have a conversation that took place between a supervisor who's name was Princess supervisor number 401426. She attempted to help me and told me that she had the matter resolved and that Direct TV would refund my money with in 8 Days along with the overdraft fees they you caused. I find out on this date that was a LIE!! Bad business ethics!

You can not just take someones money just because they paid a bill for a customer and that customer owes you money, you use debt collection. I am not responsible for anyones account and don't intend on being.

Thank you very much for your attention to this matter!

Sincerely,

Jeff Key

Since I have changed from Comcast cable TV to Direct TV (satelite), I have had many
problems with the service. There are frequent interruptions in my reception. I have
had a technician out to try and correct the problem to no avail. Sometimes, the
tv picture will go out without any storms in the area or any high winds. If I had
anticipated the problems that I have had, I never would have changed fover from
cable tv service. The reason for changing was the considerable difference in price
between the two services. I can see know that saving the money wasn't worth the
aggravation that I have experienced. I would certainly not recommend Direct TV
to anyone who is considering their service.

I used Direct TV for a couple of years, always paid my bills on time. In addition to the DVR and received I got from Direct TV, I bought a DVR from Costco myself. After the contract ends, I sent the DVR and receiver to Direct TV, excpet the one I bought. Direct TV has been asking me for the DVR since. I sent Direct TV sales receipt with no luck.

I finally called Costco and Costco told me to "return" the DVR to Costco (after tw years). Costco refunded me in full- not a cent less. I sent the refund receipt to Direct TV thinking that resolved the issue.

What did the Direct TV do? Direct TV sent me to collection. I have talked to Direct TV more than 10 times and could not get anywhere.

Direct TV has wasted enough of my time and did not really try to resolve the issue. I will spent more effort online to tell the bad behavior of a company than waste time with the company.

My cable has been out a week. I was informed by Direct T.v a technician wouldn't be available until a week. Sucks, sucks.

This is really bad. So bad, I'm going to stop paying my bill and fight the collection attempt. I signed up for Direct TV about six months ago. Their technician would not do the "Professional" installation the way I wanted. He showed up late, of course, and was in too big a hurry to mount it where everyone else on my street had it mounted. Instead he put it in the grass where the lawnmower guys can bump it and mangle the cords. What I didn't know then is that I had 90 days to complain about it or it would be my responsibility to get it fixed. Well, the other day the yard guys got it banged up enough that it needs fixing, and my call to Direct TV did not result in the outcome I desired. They said it was my responsibility to get it fixed, that I needed to log a complaint about it within 90 days of the installation if I wanted to have any hope of having them address it, and their tone also said I was kinda dumb for expecting them to fix it in the first place. I mentioned the installers un-professionalism and laziness, but they didn't give a whit. (Expletive traded for a kinder word, of course.) I asked politely to speak to a manager, got one, and he was just as unyielding. He eventually turned into a real jerk, not letting me finish sentences, complaining when I returned the disfavor, etc. So, now the World Cup round of 16 is on tomorrow, I have a long list of chores, and no device to play or record it. And I still have to pay for it. I LOATHE cable companies. Now I feel the same way about satellite. I'm off to the store to buy one of those KILL YOUR TELEVISION bumper stickers.