Direct TV screwed me.

I was getting a broken signal and no picture at all.

I called Direct TV and they sent out a team of two people to check my equipment which I owned. They said I should have an upgrade that was FREE.

They had me request authorization by phone; while, they were there.

The woman said the upgrade was FREE.

Upgrade was done and I purchased equipment protection insurance and got HD

capability.

When I got my bill, I was shocked.

They replaced my Direct TV purchased equipment and had installed leased equipment which I have to pay a fee on each month.

I tried to cancel and was told I could not; my system would be shut off and I would not get service on three of my four home receivers.

FREE ? Direct TV lied.

I was happy with COX, I honestly think they had the best customer service. My husband decided to switch to Direct TV because they had a good deal. But as any other cable carrier, they only offer deals for a certain amount of time and then the high bill come back.
My problem is that everytime I move my TV and I need to get the cable on a different room, eventhough they are local, they charge me $50. Now I just purchased a HD TV and there was no signal, so I was told that I needed a new/different box to get the signal in this new TV, just to find out that I have to pay $150 to change the box and I have to renew my contract, 2 MORE YEARS! Buy the way, I am stuck with them for one more year and I can't wait to get out of that contract! I don't want to extend the contract with them because I got a new TV! What am I supposed to do? no TV? pay $150 and get stuck with them for 2 more years? or pay $240 to get out of the contract?

What are this companies doing with customer service, we are definitely not important to them, they get us like fishes in the water and won't let go, one way or another.

Carla

I received an email from Direct TV saying I could get their service for $29.99 a month. After looking over my estimated bills I signed up for the service.

They sent me an email saying my estimated first bill would be $46.00, which was what I was expecting. I then received a bill in the mail only 3 days after having the service turned on for $86.36. When I called to question the amount I was informed I had to apply for a rebate to get this price.

I was never informed of this rebate before signing up for the service. They will not change the bill and keep telling me I have to wait 6-8 weeks for a rebate to take affect.

Bear in mind this is not shown on the bill they sent in my email.

I would recommend this company to anyone. The customer service *** and they have lied to me.

Before switching from my local cable company, to save what I was told to be $20 a month, I specifically asked a sales representative if I would have problems receiving a signal during heavy rain or more specifically before a possible tornado. I was assured that it would be extremely rare that I would lose any signal at all. Last December, we switched from Cox Cable to Direct TV to save roughly $240 a year, as long as we would not lose reception. There has been no less than five possible tornadoes in Oklahoma this year, and we have lost reception every single one. We had a heavy rainstorm this morning, June 14, 2010, and lost reception for two and half hours.

After 45 minutes on the phone with different departments, I finally spoke with Eric in Customer Retention. He told me that I was responsible for the early cancellation fee of $225, even though I was not told the truth about service in Oklahoma. I explained that I was not at home during the last three tornadoes, and my wife along with our two children were extremely upset not knowing where the tornadoes were located. Eric informed me that I should use a radio. I could not believe he said that, so I asked for him to repeat it again, and he confirmed that that is what he said. During the last storm, our daughter went next door to our neighbor and watched his TV (He uses Cox Cable) and returned back to our home to keep my wife and son informed.

I can not believe that they will charge me $225 or put my family and pets at risk, even possibly death, when they blatantly lied to get my service. I was told, by Eric, there was no one else in customer retention that could help me wave the cancellation fee. I was told that maybe I should contact Mark White who is president of the company.

I am now faced with paying $225 cancellation fee as well as a monthly fee for Cox cable, to provide needed information for my family during the tornado season. I look at this as nothing more than a scam by Direct TV, to sell subscriptions, and put families in tornado Alley at risk of injury and possibly death.

My wife and I, along with our children (adopted grandchildren), live on social security, so we do not have money to spare. Trying to save $20 a month is what caused us this problem to begin with. It just proves that Direct TV will say anything to get you to sign a contract, and then hold you to it. Shame on them!

first these people advertise a 100 dollar visa card after three months then when your three months are over they won't give it to youafter a two week fight then they give me a credit for the one hundred dollars.i send back a reciever and get a message that they never got it and want to charge me 400 dollars i then want to give up my service and they can't seem to get my address correct no matter how many times i call them and correct the address that they have i believe at least 5 times that i know of.this is the most unprofessional, screwed up, scamming company that i have ever dealt with and be sure not to give them any personal info because they use your money like its thier own personal account