I have been asking for a refund from Direct Tv since March of 2010. A miss communication started the whole mess of them needing to refunding me $668.00

I have called AT LEAST once a week, sometimes more, and have talked to csr after csr along with supervisors.

During this whole process I have managed to get them to credit me the amount but am still waiting for it to get back into my bank account where it came from. While waiting for this refund they have managed to deduct my monthly bills from the original total.

Finally got someone on the phone today who knew what they were doing, or at least I hope they do, they informed me that a refund was requested by me but was never sent to the finance dept, Imagine that.

As soon as contract is up i am canceling services and going to someone else for service. Then will hire an attorney and go from there.

I called to apply for Direct TV. The advertisement I ordered from said, 50% off for one year! Over 150 channels @ local channels included! With 200 HD Channels. #1 customer Satisfaction. Now let me explain how my adventure with Direct TV has been. My day to recieve Direct TV was April 30, 2010. The gentleman arrived at 12:oopm. He had quite a time getting a signal. He tried several different places and finally found a place. He then informed me that the company didn't have me down for local channels. That's one thing against them. #2/ After I signed the conctract, he informed me that I Had to be with Direct TV for two years. I told them the ad said one year. So I called them and talked to a representative. They informed me that I had to stay with them for two years or I would be breaching the contract. #3/ Thet came back out to install a local channels antenna, but it wouldn't work. I called them once again! They tell me they will check into it! At the time I didn't realize they had taken the money out of my account, and my checks started to fail going thru because of Direct TV!! My bank faxed all the over drawn checks I had hoping that they reimburse me. So far I feel that Direct TV should let me out of my contract and return every cent that they have charged me. I feel like maybe I need to talk to someone professional and see what they think of the matter. I will be waiting to hear from you. Hopefully with some good news.
Sincerely' Verene Poe Thank You For Your Time!

TO: Direct TV Corporate Headquarters
P.O. Box 915
El Segundo, CA 90245-0915

Copies to: ELLEN FILIPIAK, CEO DIRECT TV, Corporate Office
P.O. Box 6550
6550 GREENWOOD VILLAGE, CO
Greenwood Village, CO 80155-6550

Mr. Chase Carey, President & CEO of
Direct TV, INC.
2230 East Imperial Highway
EL Segundo, CA 90245

JAMS
500 North State College Blvd., Suite 600
Orange, CA 92868

Emails to:
Verizon

Better Business Bureau, E-mail: [email protected]

Kenneth T. Cuccinelli, II
Attorney General of Virginia
Virginia Attorney Generals Office for Consumer Protection

Fox News - [email protected] & [email protected]

ABC News

CBS News

NBC News

Federal Trade Commission

Law Office of Cary P Mosby

REF:

Tamela Daniel
Direct TV Account #
Lynchburg, Virginia


Page 2

Office of the President, Of Direct TV, INC.

I had Direct TV installed in my home on January 13, 2010 after being with Comcast Cable TV for about fifteen years. I have a 15 month old Westinghouse wall mounted television that I have never had any problems with.

Since getting Direct TV, starting on day one-January 13, 2010 I have had nothing but problems. When turning on my TV I get a picture and sound and then it starts making a noise like a jet plane taking off and then the TV screen turns black. Immediately I called the Direct TV Service Technician Clinton Snyder, who installed it and told him what it was doing. He came by to check it the next day and told me the problem was my Westinghouse TV. I tried to tell him that it was not my TV, it was their signal. I called Direct TV and told them what was happening they walked me through resetting Direct TV and my TV. No Change.

I then called the place where I purchased my TV. They sent out a Service Technician that checked my Westinghouse TV. He begins to check my TV and tested it and everything was in good working order. He told me that it was not my TV, if it was it would not come on at all. He also said it was either in the Direct TV remote or DVR box or cable connected that was the same cable from Comcast to my TV.

Again I called the Direct TV Technician, Clinton Snyder asked him to please come back and check it again. He made and excuse that he would be in training for the next couple of days and would be here on Thursday. He did come and told me the same thing that it was my TV. I called another TV repairman. He checked out my TV and could not find anything wrong with it.

I feel like I have been HAD. The Direct TV Technician Clinton Snyder should have told me the very day that he installed my service that there was a problem. I would have canceled my contract right then and there. Instead I am committed to a two year contract with Direct TV and my best and most expensive TV that is on my living room wall will not work with your system.

I have called Direct TV numerous times; they have walked me through resetting the TV box and my TV. It still does not work. We finally figured out if I leave my TV on all night and cut off the Direct TV box. It works. Three days ago the TV went black and has not worked since. I called the Technician he can’t come till Friday. He is sick and so is his girlfriend. He is off Thursday.

Meanwhile I called Direct TV and told them what was going on. Last night they walked me through resetting it again and trying different codes. The Technician on the phone told me they had had problems with, RCA, Toshiba and Westinghouse televisions not working with their DVR boxes. This morning I called and talked to a supervisor (Bobby). He told me that Direct TV has never had any problems with any of their systems, DVR Boxes or any of their equipment working with any TV’s.

I told him (Bobby) that I was very dissatisfied with my Direct TV service and wanted them to come and take it out of my home. He said, he could do that but, I would have a penalty to pay (Early termination fee!) and still have a 16 month contract to honor.

This is utterly ridiculous. You are the most unreasonable company I have ever been involved with. You people need to be stopped in your tracks for fraudulent practices and unfair customer treatment.


Page 3

Well, I am going to be the person to stop this. I have found out through a source that Direct TV has thousands of bad customer service reports to the Better Business Bureau. Customers complain about them on the web site “RIP-OFF-REPORTS” and other web sites.


I am asking Direct TV, Inc. to release me from my 16 month contract with NO early termination fee and refund the money I have spent on not having ANY service to my television because their signal or DVR box would not work with my TV. The two service call bills for having my television checked out.

I also want a Direct TV Technician to come to my home and remove all of your equipment. I will not pay to have it shipped back to Direct TV.
There have been many reports made that when the customer tries to ship back your equipment they have ran into other problems that you have caused.

I am asking for this immediately, or I WILL TAKE THIS MATTER TO COURT, Arbitration or whatever. I don’t think you want to spend your money to send a lawyer and a Direct TV Representative, here to Lynchburg, Virginia. As outlined in your contract Direct TV, Inc. is required to start Arbitration. It cost $500 for you to start Arbitration with a retired judge who makes $500 an hour, that is if he can make a decision in an one hour or more, plus paying your employees for their time and travel expenses and I will also have your technician Clinton Snyder summoned to court. You see, it is not going to cost me anything; my very best friend is a lawyer.

OH, you can also forget about trying to get money from my checking account. I have already put a stop to you having any access to my account.

I am very tired of playing games with you and your crooked company.


Tamela Daniel

I signed up for a promotion from direct tv that was offering monthly services totaling $ 39.99 for the first 1yr of a two year contract . When I received my first bill the discount had not been applied, when i call, I was told that i needed to go on line to receive my rebate and I was told it would take 6- 8 weeks to process, I received my second bill, and the rebate was still not showing, i call again and I was told they did not see where the rebate was applied for, and was told to go on line and apply again, of course i was told this will take another 6 to 8 weeks. it is now 3 months since i signed the contract and i am still paying the full subscription price..

direct tv wants to add 2 more years 2 my contract just because i add another box there crazy and when i told them i didnt know this upon them giving me this box they want to charge me a additional 20.00 for every month of that 2yr contract that's crazy.