I recently moved to Arizona from California and really hated the options for television providers out here. It is rural which i like but not many options so I decided to give Direct TV another try as I had been with them a few years back and hated their customer service then and when my contract was up I bailed. Hoping that they may have improved their cust service practices over the years i reluctantly took them up on one of their many annoying letters to come back to them. You guessed it, they still have the same crappy cust service as they did before. I had problems 3 days into service and had no signal so I called them and I was told I would have to wait 6 days for a service tech to come out. I told the rep she had to be kidding that when I signed back up with them a couple of weeks earlier they could have a tech out within 2 days to install. Now that Im in their contract web they cant find anyone to help fix the problem for 6 days???????? so finally that problem resolved after 6 days and now a few months later I have moved and called them to let them know and to schedule an install. Guess what i have to wait another week for the install so no TV for another week!!! They will bend over backwards to help you to get you to marry them for 2 yrs but if you need help after that you get put on the back burner. Direct TV SUCKS!!!

Direct TV charged me for PORNO MOVIES I didn't rent. When I refused to pay the bill they turned this bogus bill over to a collection agency. I'm looking to start a class action lawsuit against Direct TV. Feel like joining me ? Email me at [email protected]
Until then please tell everyone you know... boycott Direct TV... and BP TOOOOOO !!!
Thank you,
Rick

Company set up last October, lost signal two days ago, was told loss is due to leaves on tres, notifiied company was told service contract was 90 days, now a $59.00 service charge applies. Is it not their obligation to insure service? Is ther any place to file complaints? Thanks Tom

BOUGHT TWO NEW HD TV'S AND WANTED TO UPGRADE MY TWO STANDARD CABLE BOX'S TO HD BOX AND PROGRAMING...WHEN I WENT TO MAKE THE CHANGE, I WAS INFORMED THAT IT WOULD BE A ONE TIME LEASE PAYMENT OF EITHER $99.00 for just a HD received box or $199.00 for a HD/DVR RECORDER + the monthly charge for the new programing...First person my wife talked to was very rude...I then called back to talk to a floor supervisor and after having a hard time understanding him found out that he was in MEXICO!!! When I asked him for the corporate phone number, he had no idea and when asked for a address he came up with some P.O. BOX in Colorado...I Found the corporate phone number on this website and call and talked to a gentleman who could talk english.

I can understand needing to cover the cost of initial equipment output...but when you have current subscribers wanting to stay and upgrade their equipment, and all they would offer is a one time discount on the first receiver upgraded by $50.00. but nothing on the second receiver...I expected to pay an additonal monthly charge above the $5.00 a month, but this is ridiculous...instead of offering new customers and referring customers $100.00, they should be trying to figure a way to keep existing customers...With the way the economy is today, we will be going back to cable...

Hopefully new customers will read this and (1) MAKE SURE WHO YOU ARE TALKING TO BE FOR GIVING OUT PERSONNEL INFORMATION..(2) make sure you ask questions about further upgrades pricing...

after having direct tv at two previous addresses my new husband and i moved into an apt complex which does not allow any product attached to the building(23 apartments) or on the grounds. we were told by a supervisor at direct tv to get this in writing from the owner and send to him. this was done and we were then told that direct tv changed their minds and we would need to pay the cancellation fee.,
it is a terrible shame as i have had their product for about 7 years and now they have been so rude on the phone trying to collect this cancellation fee that my husband will not use their product.. we plan to buy a home in the next year or so and were going to go back to direct tv... now this is not going to happen. i think the managers of the sales and customer service depts should be advised at how badly their collection people disrepect customers.. they do not care about future business..