we signed up for Direct TV in Febuary of this year, the offer was let them do automatic withdrawls out of our checking account for the first 2 monthly payments, and they will give you a $100 visa card, so we go along, payments come out once then we received a regular bill in the mail for the next month. We send a check no problem, so my husband calls and says we made the first 2 payments when will you send the visa card. They say its on the way, an other week goes by we get a note in the mail saying we are inelligible because we called and canceled the auto. withdrawl on the second payment. We told them we did not cancel that, they just sent a bill and we paid it, They gave us a South Carolina phone number that called in at 3 am and canceled it. I told them we do not live in SC and that is not our phone number, they have our number on the account, and why would we be calling in at 3 am. They are refusing to send it. We are only talking to Customer Service, my husband asked for the manager and someone got on and said they were and that they couldn't do anything, but they would forward the complaint to the correct department. I asked to talk to that department, they said you can't talk to them, we can only email them.
My husband and I have both called and complained, they continue to say the same thing, we are so upset because this was the one thing that got us to switch from comcast. can you help?
Thank You
cathy and dennis kennedy

I have had direct tv for not even a week and have had the worst customer service i have ever dealt with. I have been hung up on more than ten times, i have been called names, i have held for longer than an hour at one time. My problem started on friday and still has not got resolved. I have written down numbers names and badge numbers and will take this further. as far as this hotline it *** and i quarantee that the vp of this website doesnt even read this stuff. my goal is for people that doesnt have direct tv to read these complaints and second guess on hooking up their cable service with direct tv. every customer service agent i have talked to has only said "im sorry for the inconvience" like its a recording. these people are trained to treat the customers like crap and they do not care about there customers. so my goal is to be word of mouth and DO NOT SIGN UP WITH DIRECT TV. The worst customer service i have ever dealt with in my life!

I had DTV set up 2 years ago, (my contract is over and I am finally free, whoohoo!!!) but please people take this as a dire warning to stay away from this company. They put holes all over my house, it took 3 months to get all of the installation complete and alot of phone calls with waiting etc. Also I was lied to about the length of my contract, I was roped into a 2 year contract. Also if the equip doesn't work you pay a protection plan for 5.99 a month before they will help you even if it's trouble shooting by phone, cable has never done that to me, I had to learn this the hard way! just don't do it!

On February 1st, 2010, I moved out of my apartment where I was receiving satellite network services from Direct TV. I called them explaining that I had to leave my current residence, and wanted to suspend the services that they were providing me for only a couple of months. Just until I was in my own apartment where I could then continue services. The representative from Direct TV told me that they would go ahead and suspend the services, and to call them when I was able to continue services.

On March 4th, 2010, my checking account showed a purchase of $550.81. As I regained strength and picked myself back up from off of the floor with my first panic attack, I called my bank to find out where this unauthorized charge came from, and who in the world is going crazy with my debit card! My bank explained to me that Direct TV made an unathorized charge to my checking account through my debit card- they charged me my last month’s bill, and for the equipment that I still had. NOTE THAT: I hadn’t received the last month’s bill yet in order to pay for their services (it had only been a month since I initially spoke with them to suspend the services anyhow) and I was never told on the phone by the representative to return the equipment, so I assumed I was to keep it for when it was set back up in a coupe of months.

Direct TV took the debit card information from my previous online “ONE-TIME ONLY PAYMENTS” as Direct TV calls it on their website, but doesn't explain that they can steel this information and re-use it at a later date. Then they used it to ILLEGALLY charge my banking account $550.81, which is steeling from a consumer! Luckily I have worked in the Financial and Banking Industry for ten years to know what is right and what is wrong.

The worst part is that it was the last of the money I had left in my pocket due to a lay-off at work, and my whole department was let go, even my boss who is a Broward County Commissioner, was laid off too... My checking account is in the negative because of them, and I couldn’t even buy food for myself for weeks!

I called Direct TV, and after speaking to two different representatives (even explaining to them, that what they stole was the only money I had left in my pocket), they finally put me on the phone with their emotionless hard baller representative who could care less if I ate out of a garbage can behind Taco Bell. He told me that it was in the contract that I signed. As I am excellent at keeping these things, and knew I had only signed one form that was presented to me by the installer the day it was hooked up, I pulled the form out of my files. As I suspected, and knew in the first place (because I would NEVER sign something that would allow a company to do what they have done), the form did not have any type of agreement on it. The representative then told me that he would mail me the box and shipping label to return the equipment to their offices, and a credit would be applied to my account.

I waited, and waited for the credit that was promised to me, and it never came. I called Direct TV back up, and spoke with another representative who told me that they received the equipment, however, they are charging me an early termination fee (even after I reminded them that I had only suspended the service, and didn’t terminate it) and after being reimbursed for the equipment, and then after the early termination fee was deducted, I STILL OWED THEM $150.00, and payment is due immediately!!! Can you believe it? I sure didn’t!
Because of this company, our money is not safe in our own checking accounts, and it is unsafe to use our debit cards to make "ONE-TIME ONLY PAYMENTS" to companies for services provided!

I am livid, and just appalled by this company! Where did the morals of the business world go? What they are doing is illegal, and wrong in so many ways!

Never in my life have I ever felt from anyone or any company so used and abused, taken advantage of, stolen from, lied to, and manipulated by!

I pray to god that someone does something about this, and Direct TV is punished to the point that they will never do this to anyone again. We the people should be well compensated for going through this mental anguish. To me, it emotionally and physically drains and consumes you, and has been doing this for the past three months. All because of a companies theft!

Note: I must also add that I was lied to by the representative that sold me Direct TV’s Services regarding pricing and what type of channels and deals that they were going to give me for using their services. I had to call them many times to correct my billing issues, because they would over charge me again and again!!! So they try to steal from you in any way that they can, even when you are a current customer!!! Their whole billing department is just one big robber!

Direct Tv will probably lose me as a customer after 13 years. I updated my dish in order to receive HD channels. The told me i qualified for free updates to HD programming if I entered a 24month contract. Then they proceeded to tell me that they could not send me the upgrade reciever. They said a technician would have to coe ino my home and install the dish and new receiver. I already bough and set up the new dish. I have upgraded many times in the past and have never had a technician in my home to install anything.
The superviser told the person on the phone that "they would rather lose me as a customer"
Well Comcast, you might be getting a call.