Their customer service is horrible. I have been without HD on many of my channels for over 3 weeks. When I made an appointment for service they simply told me Saturday. Assuming it was the following Saturday I waited. After 2 hours of waiting I called only to be told it was the following Saturday. They then set up a weekday appointment. The tech decided to show whenever he felt like it not at the apppointed time. Of course I wasn't home. I reschedule for today and was told I was a priorit and they would be here at 8. I had to call them only to be told they would be here between 10 and 12. It's almost 10:30 and I am still waiting. Can't wait to cancel this crappy service.

Direct TV has the worst customer service ever. I had my services disconnected to find that my account was charged $424.76. As a result to this they told me I have to wait up to 6 to 8 weeks for my account to be credited. The supervisor on top of that customer service was the worst of all. He had a horrible attitude and replied that he could not transfer me to anyone other than himself. His name was David and his employee # is 373488. His regular associate before him was rude as well which the reason I asked for a supervisor. His name was Freddy and his id was 432024. I would not use direct tv ever again, because they have the worst customer service that I have ever experienced.

I am very upset at the way Direct TV has been treating not only me but possibly other consumers who are dissatisified with their service. I had been trying to get Direct TV to bundle my TV Service with Qwest communitcations so I would only have one bill since September of 2009. every month I was told by Direct TV customer service that it would be transfered over, but every month Direct TV would charge me, preventing the service from transfering over to Qwest. I would call Qwest and they would tell me to call Direct TV, so I would call Direct TV and they would tell me to pay the bill in full and it would transfer over. It never happened and every month they would interupt my service. We got so tired of messing with them and their lies that we canceled their service. Direct TV went into our bank account and tried to pull out $598.23 without us knowing. This caused my bank account to have an overdraft and not to mention that there was not enough money in there to cover the draft. I immediately called them up and told them to reverse the charges and they said no that they would not. I told them that this was illegal and they had not right to go into my account without my permission. Acctually I talked to a representative by the name of Espie number R-5863 who refused to reverse the charges. I told her that I was going to sue them and she said that that was ok. I want the consumer to be aware of how Direct TV is dealing with their customers and how the are stealing from the consumer without thier permission. Please help me get my money back.

On 8/3/2009, Direct TV withdrew $1097.35 from my checking/ debit card without my authorization. This act caused me to have additional overdrawn fees in the amount of $713.00. I was unaware of this transaction and never authorized this payment or was notified of the decision to withdraw this extensive amount. I noticed this transaction on 8/5/2009 and immediately called customer service at Direct TV.
Prior to this unauthorized withdrawal, I contacted a Direct TV rep on 7/13/2009 informing her that I was in the process of relocating to another state and hadn't decided if I would continue services upon contacting the leasing office to ensure that I am able to continue services. She said that she would note this and said that if I were to terminate, that I would have a termination fee, and I was under contract; however I never signed a contract and the last contract with Direct TV ended in 2006 to my knowledge. I found this out when I got ready to upgrade the year prior. I couldn’t understand where a contract was coming from, because when I called to upgrade, that was the first thing I asked, would I be in another contract with you all. The fast talking rep said no because I didn’t purchase my receiver with them and he was trying to keep me as a customer because I had informed him that another company had offered me a better deal, which is why I knew I couldn’t have been in a contract. She ended the conversation by stating again if I choose to terminate, it would be a charge. I never terminated services; however, I had a past due balance on the account and agreed to pay that, but never said that I would terminate services. The first person of contact on 8/4/09 was Amanda, she pulled my account and informed me that the fees accrued due to early termination of services and failure to return equipment. I explained to Amanda that I was in the process of moving and hadn't made a decision to terminate my service and she said that it was noted in my account. She also informed me that it was well within their customer service agreements that the money could be withdrawn. I again explained that I never signed a contract with Direct TV; she said that the terms of agreement comes after your equipment is installed on your next bill and more information can be obtained on the Internet. She also shared with me that I must return equipment; I told her that I was only leasing one receiver from them and she again dropped a hidden bombshell stating that the receiver that I purchased from Circuit City in 2/09 was in fact their property and if I cancel, I must return the property that I purchased. She laughed and said it was an "upfront" lease. I shared with her that my receipt didn't state these agreements. Amanda said the only way that I would be reimbursed would be to continue services with Direct TV. I later asked for a supervisor, and was placed with Heather. She only reiterated what Amanda said and shared with me that my signature wasn't needed to bind me to their contract. She told me that I could fight this if I choose, but Direct TV would win and humorously gave me contact information to the Office President and Legal Department. I am basically complaining about four things. 1) I never signed a new contract to renew a contract or to be entered into one. And when I signed my signature in 2004, it was to allow Direct TV to run a credit check, not a contract. I was verbally told by representatives that I was in a contract. 2) I never authorized payment on the $1097.35 and have is suffering financially due to their insensitivity to contact me prior. 3) How is it that I can purchase merchandise from a retailer and it still be in leasing stage. This was not explained to me by the initial rep when I upgraded. 4) I never terminated, why did I get charged? And if you are a Direct TV customer that moves into an apartment/dorm that doesn't allow service, should you be accountable? Please assist me.

I just switched over form one heaadacahe to another. Happened to sign up with the promo that DirectTV had and everything went haywire after that. TV was installed/no internet. Took me 6-7 hours trying to find somebody that could give me a reasonable answer. Final Answer: "We will have somebody call you in the next 24 hrs.