My experience has been a nightmare. I have spent hours and hours on the phone..which has been an on going circle jerk!!! I've only been a customer for 1 week. My neck hurts from holding the phone for hours.I have a headache from repeating my self to a person in every department again and again. They lied to me about the 12 mo.. signed me up for 24 mo. They didn't give me my free offer of a HD DVR. My only alternative is to call the local news channel and report them to the Attorney Generals office for consumers department of Florida. I suggest you all call your Attorney generals offices. This is criminal behavior and should be reported to the better business bureau also. After my prison sentence of 24 months is up with horrible company. I will cancel and never give them another chance. I have informed all my friends and family about this ordeal and continue to do so...so others won't fall into the same trap.

My husband and I have been loyal customers of Direct TV, Wahkiakum West for years now. We signed into their 2yr contract that basically holds us responsible for paying them monthly weather we are satisfied with their service or not. If we get fed up and decide that it isn't worth it, we have to pay apx. $20.00 per month until the contract has ended for canceling early.<br />
I called yesterday and ask what the procedure was for adding the recording service to our acct. I believe it is called dvr.? Was told that even though they are offering it free to any NEW customer right now, that it would cost us $199.00. This is because Larry Hunter seems to feel that he has been ripped off by too many people in the past to offer it to everyone. So, let me think about this. He will offer it to someone just signing up to his service that has NO payment history with his company, but will not offer it for free to someone who has been with his service for years, always making their payments on time. <br />
I really shouldn't be surprised by all of this, after all this company has all kinds of ploys to get extra $ from their hooked in audience.<br />
Last year, just about the time that our contract was coming to an end... our cable box went on the Fritz.<br />
Wahkiakum sent someone out to replace the box with a new one. Now mind you it is THEIR box. When we end our contract, they will take THEIR box. But because THEIR box had to be replaced by a new one. WE had to sign a new contract. Guess what! another 2 years! <br />
To add insult to injury, they billed me over $300.00 for THEIR nonworking box that THEIR service tech took with him in the box that he brought the new one in.<br />
This took several months of phone calls to get straightened out. Each time I called, I was told it was taken care of, just disregard the letters, AND the box that they mailed me to put the nonworking box in. My husband and I are looking at what cable alternatives are available out there unless Direct TV starts remembering their loyal customers and not just hooking in new ones.
We pay close to $100.00 per month for our package, that's a lot of money for us with my husband being on disability and unable to work. The TV is a large part of his life. My job requires us to be up by 2am and in bed by 6pm. So... the ability to record prime programs would be great for us. We just don't see the right in Mr. Larry Hunter's disregard for loyalty.
We will also be telling everyone who will listen to look on line and see how many unhappy people are out there prior to ever giving Direct TV any thought.

I originally signed up for Direct Tv in 2008 when I was never told that I was entering a contract, it was just a promotion that I could cancel in 60 days. IT DID NOT TURN OUT THIS WAY! I could not cancel after 60 days. I had to move after a year and tried to cancel my service which is when I was told I was under "contract" the only way out of the 2 year contract was to suspend my service for 6 months at a time until the contract was over. I did this twice; (a year) and guess what? I was still billed without knowing and now they are charging me an "early termination fee" on top of everything.

I called Direct Tv and spoke to several "unqualified" customer service representatives who informed me that 2 years ago when I signed up for the service I could not suspend it and get out of the contract. So I was lied to in 2008 by Direct TV and they did not seem to believe me at all.

Is the customer always right? I think not!!!

Direct TV refused to waive the early cancellation fee, even though the service was for my elderly mother who was hopitalized, and because of her brian injury could no longer live independently and will now need to live in a board and care home. They charged me the early cancelation fee and took the money out of the account 5 days after I called to cancel before I had recieved the bill.

We've been Directv customers for 14 years. About 6 years ago, we opted to buy a new DVR/HD box and dish rather than lease it as we didn't want recurring leasing charges. Instead of leasing the box at $99 we bought the box outright from Amazon.com for nearly $500. Things went smoothly enough until we moved to a location without HD reception and tried to downgrade our service to regular. DTV insisted they owned our box and wanted it back in order to go back to regular service. They couldn't produce any leasing agreement, as none existed BUT we were able to obtain the receipt from Amazon.com. We faxed it to them repeatedly, but they never acknowledged receipt nor would update our account with any of our previous calls. Every time we called, we had to start at the beginning and follow the chain up for about 2 hours. By week 2, we'd decided to cancel service. They still wanted us to send them back OUR box that we had purchased and held receipt to. When we refused and again faxed our receipt, they threatened to use our on file credit card to charge for the box AGAIN. I sent them an e-mail tonight telling them they didn't have permission to use my credit card for this purpose, but I suspect that they don't mind a little fraud here and there.

I'm so angry, I don't know what to do.