I have been a Direct Tv customer for 17 years. I reciently contacted them abou an upgrade to HD-DDVR and was told we could get it and the price would be over $300.00 for the equipment plus instillation.

After talking with numerous customer service reps they agreed that they basically care less about loyal customers than they do about new ones. The last person I talked with said he could take care of this for no charge. I should have known it was to good to be true.

After finding someone to stay with my wife who is in the hospital I drove back home yesterday morning to meet the dreaded Direct TV installer. He called at 8 am and said he would be there in 5 min and showed up at 8:30. Then not to my surprise he wanted to know where I wanted the new dish. We were standing outside looking at my old dish on top of my house when he ask this stupid question. He then proceded to ask how the dish got up there. Dah!!! Direct tv put it there. I wanted to say that last Christmas Santa put it up while he was resting.

Then here comes the news that could launch the space shuttle. We can't get on a roof that steep or mount it above a roof line on a chimney. So I asked who ownes the equipment and he said they do. I then asked who works on the equipment. (Another lie) they do.
He asked if I wanted to cancel the order and I told him that I did not so he canceled it through his boss. (mas tech)
To make things worse I went inside to find I had missed a call. Guess who this call was from RIGHT Direct TV Customer Service wanting to know how the service this morning was going. They made the mistake of leaving a 1-800 number to call if I needed anything(maybe even service)

I was told they would send a local vendor out to see if the job could be done. I told the nice lady that I went there first and they told me they could not upgrad due the system coming from the online direct tv service.

I have figured out that Direct TV and Customer service do not go together

Referred my mom to direct tv. Called verizon since she wanted to bundle TV with Verizon home phone & internet. They took the order, but when we gave my account # for the refer a friend program, we were told we had to call Direct TV. So we called & they took the order as well as my account # for the refer a friend credit. Got a call back from Direct TV to "verify" her order. Mom stated "you have my daughter & I down for the refer a friend credit, right?" They said no, you have to do that on line. BUT you can't do it on line once the order has been placed! Must be a scam. You give them the account # when you order, but they say you never did, so norefer a friend credit. Wonder how much they're making off this rip off!!!

ABSOLUTELY THE WORST SERVICE OF ANY COMPANY! I waited a month for Direct TV to come out for an install, when they FINALLY did, the technician came up with every excuse he could think of not to do the install. Then they told me that they would come back first thing Friday morning at 8am. The technician NEVER showed up! They just don't care, they are a monopoly and don't give a crap if you buy their service or not. DO NOT GO WITH DIRECT TV!

I am a new customer with direct t.v. and right from the start 1st. month of billing my bill was incorrect they never gave me a 200 dollar discount for a referral as advertised and my rebates were never given to me because they have given me the wrong website to set up spent over two hours on the phone with a total of 8 people including supervisors have gotten different answers from just about all of them seems to me there employees don't have the answers and just end up making there own stuff up . my biggest dispute is my reception is very poor do to a three triangular flight pattern from O'Hara airport witch causes my TV to have glitches and now direct t.v. is telling me that's normal and i have to just deal with it and if i cancel i would be charged an early cancellation fee . I also have everyone's names and badge numbers is there anyone that can help me or guide me in the right direction thanks Louie S.

I spent almost the hours on the phone with COUNTLESS DirecTv representatives - asking for a copy of the contract I was interested in signing for a bundle service with them and Windstream. After being told that there was not a contract available, and being transferred back from the Phillipines, several times, I was told that the contract could only be delivered by the installation crew. ??? Kinda weird that they want you to sign-up without seeing the contract? After being transferred back to the USA (I guess), I was told the same thing. "No agreement for bundled service - no preview of the contract. Simple as that!" It is a really bad situation that we are living in - if we can not even see a contract before we agree to it. The USSR got over this - but maybe we are next. Anyone speak Russian - I may need lessons!