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cajunbutterflyfree
March 10, 2010
unauthorized deduction from cking acct
I gave my son and family the gift of the down payment for service with Direct TV...used my debit card. Over a yr later my son cancelled the service due to a move and not working. Direct TV charged my debit card $614.41 to clear his charges. I contacted them and told them that I was not responsible for his charges as I have my own acct in good standing. I was met with nothing but rudeness and refusal to reverse the charges. I have a disabled husband and we live on a fixed income and I have had to dispute the charge with my own bank. Direct TV assumes no responsibility for their actions and will keep the money until the bank makes them return it. Beware...Direct TV is nothing more than thieves and should be prosecuted for fraud.
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mrsbonham
March 10, 2010
over charged
I payed my February statement to Direct TV for $87.96 Direct TV cashed my check on March 8 and cashed my check again the next day on March 9 for the exact same amount with the same exact check number. I'm a supervisor of a retail store and I don't understand how that is virtually possible to cash the same check, with the same exact check number, for the exact same amount. I called Direct TV and spoke to a rep, she then transferred me to billing. Billing told me to take matters up with cooperate and my bank. That infuriated me and demanded I speak to a supervisor/manager. Once Direct TV cashed my check twice its their fault, not my banks. If this happens again, I'm switching cable companies. I will receive a $0 balance on my next billing statement but this was just so frustrating to be on the phone for 45 minutes to get the problem solved.
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d Van
March 9, 2010
Poorest TV service on the planet
We have direct TV and every 24 hours or so the system goes down and takes over an hour to reset itself and come back on. THeir prices change with every billing cycle and their customer service or lack thereof really STINKS. They should be investigated by the BBB or Utility Regulatory Commission to say the least. If you are thinking about Direct TV, WAKE UP AND DO SOMETHING DIFFERENT. You will be glad you did.
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innerlight
March 9, 2010
False advertising
This company offered a introductory price for their service of 34.99 per month for the first 12 months. The second 12 months was for 59.99 per month. They have not honored their agreement. I have been billed for the whole 59.99 for the whole 24 month period. I have been paying this bill since October 2009. I have called repeatedly and was told (after the fact) that I had to sign up for a “rebate”. I went online numerous times and could not get to the webpage I was informed about. Recently, I called again. I was told that I had to do this within 90 days of signup. They said I was warned by mail & email. This is rubbish! Nothing came. I asked them to give me the rebate now (in accordance with the promised 34.99 per month), but I was refused. There is something wrong with this company. No bill is sent; just an email requesting payment by credit card. I believe this company is running some kind of scam; they never had any intention of honoring this agreement.
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Mixolle
March 9, 2010
I was charged almost $1000.00 in fees for not even 24hrs in service
Direct TV is horrible!! From the beginning I knew I was going to have problems with them they started off by making two service appointments for me with different dates. Then they installed my service and said the only charge they need a credit card for was for the delivery charge of the box of $19.95 plus tax. To my suprise I open my bank statement and see a charge of $241.00 which they claim is for credit check which they never informed me about. So I cancelled my service within 24hrs so they said i wouldn't be charged a cancellation fee nor any other fees. Of course to my suprise again on checking account i had a charge of $648.00. They charged me a cancellation fee and a HD reciever upgrade fee of $199 which the HD reciever came with the package! They said it would take 6-8wks to reimburse me my funds!! That is outrageous for something that is there fault and they admitted to there mistake. I am so afraid they are going to charge other charges to my account. They are so fraudulant!!! This company needs to be sued!! How can they do this to people, i was charged almost $1000.00 in fees for not even 24hrs in service!!
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croberts031
March 9, 2010
MONEY
I have recently gotten direct tv...ummmmm... was that a mistake??? i think so... i have gotten direct tv on a special they was running that said i could get there cable with hbo and stuff for a lil under $60... i have had the cable 1 1/2 months and the people hit my bank for $200, when i call the company and give them my bank info and they see that they took that money and wasnt supposed to, and even the people at direct tv say's THEY DONT KNOW WHY IT WAS DONE, they still tell me i cant get my money back... they told me that there computers dont show that i owed that, they said they have no record of me owing that and dont know why it was taken... but they still WONT fix it... now... if i cant get someone to fix this then i am willing to spend waaaaaaayyyyyy more than they took to hang there butts out to dry... if anyone, ANYONE is willing to go the distance then please fell free to let me know...
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k2slalom
March 9, 2010
No service charges
DO NOT DO BISINES WITH DIRECTV- were pain money for not working equipment.Call for service-been told mast pay for repairs (why? Equipment not belongs to customer-IT'S LEASED -5$ per receiver).
Were receiving charges 2 month after my order cancel service!
Somebody forget mark it on my acct.Even after service was cancelled-they still charge " MINIMUM PROGRAMMING FEE"?, and then cancellation fee- with no contract already?Returned equipment-asked to send final bill-never got it, got call from collection agency ride away-without warning or letter-paid 113.50 for nothing-just were threatening to be reported to credit score records .Were trying to dispute charges-NOBODY wants to do anything- one answer-have no authority.Save money-DO NOT DO BISINESS WITH DIRECTV
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suzanne b holland
March 9, 2010
channel changes
first Direct TV cancelled VS channel, one I viewed frequently.
Second & most recently, out of the blue the music went from XM to some 2nd class music channels...As much as the music, the dj's on XM were as important to me as the music it's self...
i have been faithful customer & recommeded & got my rebates off my bill, but now I cant refer Direct TV any longer because who knows what will change next...$60 some dollars a month is not that easy to come by...
What can be done?????
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directtvscam
March 7, 2010
Bait and Switch
We signed up under the guise that we would be getting the "special" rate for the first year of the 2 year contract. However after jumping through several hoops we were told that we didn't jump through the final one until 6 days after out 90 day period had expired therefore no credits for the first 3 months and full price for the duration of the contract. Customer service was very unprofessional and unresponsive. We went to the place were we signed the contract originally (Advanced Communication Systems on Route 30) and were told by the owner (Rosario) that he'd take of it only to have him call 2 days later and say there is nothing they can do. Really? All this over a yearly total of $360. Not only are we being scammed through bait and switch but when the tech (Chad) came to install our equipment, he texted my wife later that evening using her phone number off the paperwork to ask if she was available. He was supposedly "reprimanded". I'm almost sure that borders on illegal. Never again will we use this company or service and I will make sure they get $360 worth of bad publicity.
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Lazurus Taylor
March 5, 2010
automatic drafting
Had direct tv to automatic draft $290.20 out my account on the 15 of feb. and they went agin on the 22of feb. and drafted out $290.20 aging out of am account and when i call them and try to explain to what happen they say they only took it out one the so they ask me send my bankstatement to them and i did so they can see the mistake they made so they tell me they dont have a number for the fiance dept so i can speak to some on . i know not true all bussiness have numbers to all dept all the gave was a fax number for me to fax my bank statement to them and told me they will have to check in to and i havent nothing from them.
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