Direct TV has a two year contract to punish you if, for some reason, you can not continue with their service.

The Direct TV service was good, but the way they do business is like "snake oil". They did convince me to change from Time Warner by advertising a special rate. I called and started service over the "phone". From the start, this has been an experience I want to soon forget. At first, they wanted over $ 100.00 for the install. Secondly, my bill kept coming in "zero" balance. i got curious and starting checking and found they were charging my credit card and without my permission. I then found they were overcharging me based on the rate they said I would be charged. I tried for 2 months to correct the issue, but they just would not listen. I cancelled the service and now am arguing about months of service I did not use and early termination fees. They suck you in and take advantage when you're not looking. Consumers beware of "snake oil salesman" and the companies they represent. This one is definitely one to avoid at all costs.

ON November 2nd of 2009 I called Direct TV to cancel service. The represntitive indicated that she would send out a prepaid return service kit to place my equipment in. I did not recieve the kit and called again. Again they indicated a box was shipped. I recieved the box and returned the equipment. 2 months goes by and I get 2 charges for $569.90. I called and was told that they had no idea what the charges where for and they would be reversed in 24 hours. I did not get the refund and called again to ask why and was told it was for equipment charges, late fees, early cancelation. I explained who I had talked to and when. I was told that a refund would be sent in 48 hours. No refund. I called agin and was told again it was for equipment and they had not recieved it. I checked the FedEx web site and it showed it being received and by whom. I called again.I was told a refund of $270 would be sent by check in 6-8 weeks. I dont even think this is legal as they must refund to the same account they took it from. I spoke with my bank who called direct TV and asked for a statement and itemiized accounting. Direct Tv could not give it to them. They indicated I would resieve a statement in 3 days. I never recieved it. I am now headed for small claims court to get a judgement and then try to collect. I have posted all my issues with Direct Tv on my company web site for all employees to see. Do not use Direct TV, Run for your life, dont sign anything and DONT give them a CC number, Account number.

The salesmen at AT&T stores that sell DirectTVdo not tell you that you are under contract for 18-24 months. So when you decide to cancel due to being unsatisfied or simply because you are moving out after a year, you have to pay a cancellation fee you didn't know about for a contract you didn't know you had. We all know that the cell phone services are under contract. But they purposely fail to tell you that DirectTv service is under contract as well. You will never hear them mention contracts in a commercial!

the company lie to me and said that i owe $59.27 then i was making a payment and it said i owe $89.99 and i called them and said that they made a mistake and that i owe them that $89.99 when they conformed me that they made a mistake first and i owe $59.27 they said that i owe that and i have to pay that amount$89.99! so now what they can charge me what ever they want?? so what if i make that $89.99 payment and then say that i owe more... thats not fair i cant trust them and if i dont pay it effects my credit just cause its there mistake and i have to pay for it!