When I decided to cancel my services with Direct TV, I called them and they told me that they were going to take $250.00 out of my checking account. After checking my account the following Monday, I discovered that they withdrew $357.00. This could have caused an overdraft if I wouldn't have checked the account. Per my banks advice, I canceled my debit card as they said that many people were having problems with them. I then called the company and talked to a women who informed me that it included the balance of my last statement. She also confirmed that I now had a zero balance. I was not happy that they took it upon themselves to take a different amount than what they said, but I figured that I was now done with them. I was then sent a statement that I had a zero balance. A couple of weeks later I was sent a notice that I owed another $41.00 for movies that I have never received. These were movies that we tried to order off the TV but becaues we were not hooked up to the phone line, we could not receive them. They charged us anyway even though we could not get them. I told them to send me proof that I ordered them and that if I did, proof that they were not paid for prior as I seemed to have paid for movies on my monthly statements. I never got that proof, he just argued that his word was the proof. About a week after that, I received two phone calls on the weekend after the close of business informing me to call them immediately. When I did, of course there was no one to talk to. No more phone calls until the collection agency called with a recording to call them back. Something has to be done about this company because they are doing nothing but stealing from people who at one time put their trust in them and were customers. I am all for a class action suit.

I called on the 21 day of Jan, 2010 and asked for an early dissconnect. I talked to a lady, her name was, Joyce. I explained that my Brother-in-law could not pay his rent and had to move.Joyce, said "let me see what I can do to help you. I was told to hold and she would be right back. I did so.When Joyce returned, said I have good news, You will only have to pay $100.00 . I asked "are you sure, if I pay a $100.00, that my bill will be completely.""Joyce said, "yes". Now I'm very greatfull for her help and we said goodby. I figure I'll receive a bill for $100, 00, but insted I receive a bill for $371.00. This most absobent amount.I would like to know What happened to Joyce as she, "Did quote me a cost of$100.00. If this were You, "what would you expect to pay?
I'm not satisfied with the letter I've received, nor the conversation with your Rep. I would not recommened this service to any one ever.Loretta
Hastick

When their installer put in an HD receiver, he added the HD service, but DID NOT disconnect the non-HD service. We did not protest the bill because we thought we needed two receivers - one for the HD tv and one for the non-HD tv. When we upgraded the other tv to HD, I asked when the bill would go down and was told BY THE INSTALLER that I was being overbilled and to call the company. WELL 5 phone calls later, I was accidentily told that they had denied my claim. Contacting billing dispute was by SNAIL MAIL ONLY. No phone number. They called me and said in effect - too bad about the $1, 000 overbill. I am going to small claims court to sue for the money because THEIR rep made the mistake and I have to pay for it. Sneaky billing!!! Also, it took 2 phone calls to get a box to return the equipment their rep told me to THROW AWAY! If I had not procrastinated about throwing out the trash, I would be another $425 in the hole to them. TERRIBLE CUSTOMER SERVICE.

Direct TV has had so many complaints in the state of Washington for poor customer service, and other complaints that they have failed to address, that the Washington State Attorney General's Office has filed suit against them. The Attorney General stated that they failed to work with the state regarding consumer complaints, therefore, they will work it out in court.
This is FYI. Perhaps some other state's Attorney Generals should address this issue as well.

I had a bundled service through Verizon (internet, phone and Direct TV). I cancelled all services when I moved. My contract and payments went through Verizon. My final billing with Verizon showed a credit (which arrived with a refund payment), however, my Direct TV final bill came with a $117.13 additional charge. I called Direct TV to find out why and they said that Verizon put the charge on the account and I had to go to them. I then called Verizon who informed me that my account was fully paid and that I shouldn't owe Direct TV anything. I asked that representative to conference call in Direct TV so that we could get it sorted out, which she did. She told the Direct TV rep a number of times that they had been paid in full and that I didn't owe them anything. The Direct TV Rep said she understood but would need a few minutes to "correct the mistake", the Verizon rep dropped off the call at that point (I'm sure believing that the issue had been resolved). When the Direct TV rep (Sandra) came back on the phone she said they had "investigated" the issue and that I still owed them this additional money even if they couldn't tell me what the charge was for. I asked to speak with a supervisor and after another 5 minute hold was passed along to Catherine who would help me. (Yeah right) She just kept insisting that I owed the money even if they couldn't tell me why. She then said that since my account was cancelled they didn't have the access to make any revisions and I had to file a formal complaint either through e-mail to snail mail. I sent off an email complaint explaining my situation. Almost immediately I received a response that the fees were owed to Direct TV and I needed to pay them.

I have since sent off a complaint to Verizon since my contract was with them and I feel they should help me get this resolved. I am so frustrated right now I could scream. I will NEVER use Direct TV again and will tell everyone I run into this as well.

I think we should get everyone together and start a class action suit. This company cannot just steal from people like they are doing and expect us to take it. WHAT THEY ARE DOING IS ILLEGAL.