Upon my order to upgrade to the digital service package of DirectTV, I have been exposed to a customer service nightmare! I was promised an installation date of Frebruary 19, and this came from a member of the managment team. Not only was the installation never done on the scheduled date, but their technicial logged in his report that he came out to my residence and I was not home. This is a flat out lie!

Upon speaking with a supervisor named "Irish, " I was promised a call back from her as soon as she could verify with dispatch that a technicial would be out on February 20 to install service. Not only did I never receive a call back, but another call into the supervisor's desk and a conversation with supervisor "Jazz" informed me that Irish had documented on my account that she tried to contact my cell number and state an installation date of February 23 but received no answer. This is the second false documentation on my records by DirectTV.

As far as I can tell, DirectTV is perfectly okay with their technicians leaving work with jobs unfinished and filling out dishonest report information but they have no interest whatsoever in assisting a very disappointed and upset customer. I was left on hold over a half an hour by Jazz while she effortlessly tried to get someone dispatched out earlier than the 23rd. I have spoken with the office manager at my apartment complex to completely remove DirectTV as our cable service provider but in the meantime, what legal recourse do I have in the fact that DirectTV has apparently made a habit out of fraudulently and erroneously documenting my account?

My husband has been given orders to go back to Iraq, so he canceled with direct TV. Military personnel can not be held to contracts whenever they are called to duty because the service is of no use to them. He canceled on Dec. 4th 2008 by phone and email. The first week of January, we were shocked to see that direct TV had taken $544 from our checking account without permission or without giving a notice. My husband called Direct TV and the lady apologized for the mistake and said the money would be returned to our account immediately. After a few days, the money had not been returned, so my husband called again. This time a man told him it would be 7-10 business days. By this time, we had bounced many checks, because I had mailed out bills not knowing this money would be stolen from my account. I sent an email about the stress and hardship it was causing my family and got another apology and this person said that it would take up to 6 weeks! My husband called very upset and was told this time that Direct would not take responsibilty for the $410 in bad check fees they had caused, yet the week before he was told that Direct TV would refund the bad check fees. This is over $900 they have cost me during an extremly stressful time. I do not have money that kind of money to spare.

This is my husband's third time going to war, I have three small children, and no family to help me because both parents are dead and I live in another state from my in-laws. Thank you direct TV, for supporting your military.

The tech was here to install Direct TV. He offered an upgrade to HD. I talk to customer service who stated the HD was an extra $10.00 per month. I later recieved a request for $200.00 for the upgraded HD box. I was never told about this charge. I spent 45 minutes on the phone being transferred. I called back and threated to call an attorney. They said that the extra charge would be removed. A month later, I recieved a late noticed, and called back imediatley. Again, I was told that the $200.00 would be taken off. My service was cancelled a week later for non payment. I called again and was trasferred for over 25 minutes. It wasn't until I threatened a class action lawsuit that my problem was taken care of.
I would not recommend Direct TV to antone. This company is dishonest, does not value it's customers, and the only service you get is by threating a law suit.

I cancelled my direct TV for poor service, I didn't receive a signal about half the time. When I had moved to my new place I they gave me a free upgrade to an HD receiver from my plain DVR one and APPARENTLY that renewed a new contract for two years. But... when I called to cancel I was told it would be a 140.00 cancellation fee and last night I was charged 391.00 on my bank account. As we speak I am on the phone with a representative that states "so sorry about the misinformation but you still owe"!!!

I would like to know of anyone that is thinking about hiring an attorney as this is bad all they way around and from what I can see this has happened to more that just me.

I have never had a direct tv account and unfortunately my now ex does. I did him a favor which at that time he needed was to help with making a payment on his direct tv account, in Oct of 2009. With his situation he had lost his job and with that being said he never made a payment on the account after that. On Feb 2, 2010 I went to withdraw cash to pay for my rent(Which was due that day) and it said my account balance was alot less then I had anticipated it to be. So I call my bank and come to find out there was a charge for $815.58. I was in complete utter shock. I had them start the investigation immediately and have it reversed. They told me to contact Direct TV to find out why the charges were made...so I did. I guess b/c my card was the last one on file and with their policies they decided to go ahead and charge that account. I explained how my card was filed on there and they refused to help me. After going through 9 different associates and supervisors and 2 hours of arguing and fighting, they finally tell me to fax a copy of my bank statement verifying the charge and that my EX isn't on the account and then at that point they can help me. So on Feb. 3rd, 2010(today) I call them and let them know that it was fax and now they can have it returned...Well it wasn't that easy. After the first associate I spoke with tells me its going to take 6-8 weeks. The next supervisor tells me he will work on 3-4 days and then the following tells me 7-10 business days. I became so frustrated and exhausted from the fight. That's when I started to break down. All my bills were due and all I could think of was how am I going to be able to take care of this...the more I thought about it the more I got mad and I snap. I have been lied to by just about every employee and given the run around. At the end of day 2 of fighting I am still in the same situation. I have never been a member of Direct TV and at this point I never will. It disgusts me that I have spoken to a total of 24 different employees with a total of 7 hours of my time in a 2 day span and was told 24 different things as to why they wont reimburse me and that the only way that it will happen is if my bank disputes it and is willing to reimburse me.