I let my niece use my debit card to make a $21 payment to Direct TV and the representative that took the payment understood it was a one time use only. She also agreed that no other charges would come off my card. When my niece later lost her job and could not pay her bill they sent her boxes to return the units and on the same day she received the boxes, Direct TV debited my card for $899.48. My information was retained even after the representive agreed not to use the info but for that one time only.
After a great many calls to customer service and 2 times faxing all my bank account info to the dispute dept to prove it was my card. I was told that they would not ever refund the charges to me. I started this on 12/1/09 and was told on 12/18/09 they would not even consider returning my money. They retained the info and it did not matter who's info it was they will bill any card info they get! This is right at Christmas and they took every penny I had! I do not have a Direct TV account nor will I ever have a Direct TV account! How can this be legal? How can this be right? Direct TV have become the modern day "Scrooge". They told me in no uncertain terms "They do not care"!

I have received 10-12 auto generated collection calls from Direct TV's billing department within the last 48hrs for a bill that I already payed via their online service. It's annoying to be bothered by these continuous unwarranted calls in the first place, but add the frustration of Direct TV's "high tech" system that auto dials you and then hangs up in your face when you try to answer... each and every time. I spoke with three separate phone handlers when I called back, that assured me that the problem would be handled and I wouldn't receive any more phone calls. SEVERAL calls later I demanded to speak to a supervisor as the problem was obviously not being handled. I was denied speaking with a supervisor, but was assured by the phone handler that the problem was corrected and that the supervisor would call me back in 10-30mins to explain the correction. 1 1/2 hr later, I phoned for the supervisor again, as he failed to call me back. Again, I was denied speaking with him and was given a message that the problem was handled. This has now turned into a "Harassment" situation on the part of Direct TV as I advised them to stop calling on 3 separate contacts. Finally upon request, I was transferred to "Customer Service" who advised that the reason I was still receiving calls is that the system wouldn't update the new information(that my bill was paid and to stop calling me after my several requests) for 7-10 days, not within 24hrs as told to me by the other associates. When I inquired if I would have to endure the harassment for another week, the Customer Service Manager replied, "yes." To add insult, she was less than helpful, less than caring and less than willing to compensate me for being mistreated and now victimized by a situation that, may I remind you, was a DIRECT TV error!

Estuve con Direct TV por as de 24 meses(2007-2009).Primeramente la instalacion es una basura no tiene nada de profesional como ellos dicen hoy mismo acabo de tomar fotos de la instalacion de mi casa tan horrible.Yo les reclame al principio acerca de la instalacion pero nunca vino un supervisor ni me llamo nadie para preocuparse de mi queja.Al pasar unos cuantos meses dejaron de funcionar varios canales, les llamo para reportar el problema pero resulta que el dish estaba desaliniado y que por eso no se miraban los canales.El costo para arreglar el dish era de $80.00. Yo no lo arregle no creo que era algo justo .Bueno cumpli mi contrato y pase mas meses con ellos. Decido cambiar de compania primero para cancelar es un dolor de cabeza porque te offrecen viilas y castillas, porque no me ayudaron antes!!!Bueno para resumir despues de cancelar a los dos meses me envian una cuenta de $47.00 por supuestamente una tres peliculas que se vieron en pay per view en el mismo dia en el 2007 que no las cobraron antes porque supuestamente no estaba conectado el telefono y que ahora cuando devolvimos los recibidores fueron que verificaron la tarjeta y nos mandaron el bill.Pienso que esto es ridiculo con la tecnologia tan adelantada si asi como supuestamente se bajaron las peliculas haci mismo ellos debieron saber y cobrar en el 2007 no en el 2009.Pero no tan solo eso sino que eso tiene codigo para autorizar la pelicula y peor aun Yo NO vi ni pedi las peliculas que ellos estan reclamando ahora despues de tanto tiempo.Son ridiculos y absurdos y nadie en mi familia, amigos o conocidos recibiran recomendacion mia hacia ellos al contrario no se atrevan USAR DIRECTV.

I have been a loyal customer of Direct TV for several years. After much run around, endless transferring of calls to one person to another for over an hour, I got fed up and switched to TW Cable. I decided after 2 months to come back to Direct TV. They were delighted. Promised me the "moon". Well, not really. I was told I had a credit of $57.59 and because I was such a loyal customer, they were going to give me another $25.00 credit. Installation was all set. I decided I wanted a DVR and called to add to my order. I also told them if it was not possible to receive the revised order, that I would reschedule another installation time. 8 calls later the same morning, I had just about had it and said "if I am transferred one more time, I will cancel my order with you". The agent said "fine" and order was cancelled. I then called back the next day asking that my refund be sent to me. This refund had been on the books for 2 months. I checked my account "on-line" and it showed a total refund of $82.59. I was also told that my account was active. HELLO. I disconnected service with them on October 26. Well, now they told me my credit was only for $34.63. I asked why I was not going to receive the $57.79. Agent said "you order a movie on December 10, 2009". I started to get agitated. I told them I did NOT have service with them on December 10 and insisted they tell me just when the movie(s) were really ordered that they said I did not pay for. First of all, all Direct TV hits my credit card on file. When the agent came back on the phone, he said one of the movies was in 2006 and another in 2007. I have had it with DIRECT TV.
How can I get my $57.79. I am not the only one that feels I have been treated shamefully by Direct TV. My neighbor also had the same problem with them. Of course, once you leave, they want to give you the moon to get you back.
HELP!

Starting on Nov.18, 2009 to today, Dec. 11, 2009 I have been trying to get an install redone because it was sloppily done with wires zigzaging across the back wall of my house and have them placed under my house which has a large crawl space. After several attemps to have them come out and do the wiring through the walls they mess up and drilled holes through my hardwood floor. Before this happened I had contacted them probaly close to 10 times and they came out at least five or six before I then contacted the office of the precident as recommended by one of ltheir own imployeees. At the office to the prsident I talked to a fellow named David. Going over all the facts it was documented how I wanted it done and all the hassels and waste a time I had to go through including three missed apointments. It was even documented I wanted the wiring done through the wall while the case manager Ashly Pin #2443 was on the phone taking notes and repeating them to me. Next time they came out they drilled holes in my floor. They then tried to turn the tables and say if the customer wants special wiring the customer is expected to explain this to the installer and if he doesn't do what you said it is your fault in a pretty straiaght fowrward way. What is the purpose of the office or case manager taking notes, it is totally rediculous on the lack of communication and respect that lower management has torward their superiors. The day they drilled holes in my floors I called back to complain and another rep. ID number U1455 told me that the floor is considered a wall. Can you believe this. Then he retracted and said the floor cost the same as going through a wall. I was told by a supervisor on the third day after installation (which was about 3 weeks earlier but not documented) by a supervisor after I threatened to cancil my contract that if "they can run a telephone wire under the basement they can run a cable wire at no extra charge." I was later corrected by the office of the president that this is not true and that it costs $49 to go through a wall if it is under the house as the floor is considered a wall.(in terms a price) Then he protected himself by saying that the contracters can give you breaks if they like, but their policy was $49 to go through a wall. I was told everything under the sun in terms of cost for wiring as well as adding an additional box after installation. It was incredible. one said $49, another said $160, another said $190 and even gave my a break down. It is amazing of the lack of communication. Now here is the crazying thing, I was never concerned about price as I was just getting the job done the way I wanted it. They just kept talking about the cost and the price. I told them from my very first call I would pay what they want, just that they do it the way I requested. It seems the Office of the President are more concentrated on saving a buck then what the customer is really complaining about. How crazy are these people I hope they learn to become more professional. Please feel free to post and share this with anyone, just leave my name off please.

Thanks for your help and sorry for the rush job,

Sincerely,

Paul A. Cereghino


photos avail. upon request. Just imagine 3 small holes in your hardwood floors about3/4 inch wide.