Called to cancel service due to price and another company had better deal, but since I was with this company for almost 10 years they offered new deal but would Not disclose channels I would get. I accepted and then tried to see what channels I got, and then called back to cancel. They tried to get me to then upgrade to another plan, but again would not tell me all the channels because, and I quote, "
that would take too long". So bottom line is they refuse to disclose what channels would be on these plans and they refuse to list them on the web site because they state they are only for special use. Really, how can you make an informed decision with out all the information? Very deceptive! I was zoo happy with this company until this. I was hung up on when I called back to cancel and refused to give me a confirmation number like they did when I ordered. I have always told everyone how happy I was with this company, but will no longer refer anyone to them. Just sad .

ON FRIDAY EVENING WE HAD A YOUG MAN COME BY OUR HOME AND HE TOLD MY HUSBAND ON THE FRONT PORCH HE WAS WITH DIRECT TV AND COULD SAVE US MONEY. MY HUSBAND NEVER LETS ANYONE IN BUT LET HIM COME IN. HE SAID WE HAD SOME OLDER EQUPIMENT AND SAID HE COUKLD SAVE US MONEY. THEN IS WHEN I NOTICED HE HAD ON A WHITE POLO SHIRT WITH TWO LOGOS, ONE DIRECT TV AND ONE DISH NETWORK. I ASKED HIM AND HE SAID HE WORKS WITH THEM TOO AND COULD SAVE US MONEY AND AT THAT POINT MY HUSBAND SAID NO WHEN HE REALIZED HE HAD TWO LOGOS. I CALLED AND THEY SAID YOU HAD LICENSED PEOPLE OUT SOMETIMES BUT THE PERSON I SPOKE TO SAID HE SHOULD NOT HAVE BOTH LOGOS AND SUGGESTED WE DO AN ON LINE COMPLAINT. I WANT COMPENSATION. THIS IS CRAZY HAVING SOMEONE DO THIS!!! THIS WAS ON FIRDAY 5-12

I just found out that my tenants have had a satellite dish from Direct TV installed on my house, without my permission. I called Direct TV today to tell them that they needed to come by and take the dish down. They told me that they had a signed document from the tenants stating that THEY were the property owners, so there was nothing that they could do about the matter. Nice to see that this company is so trusting that ANYBODY can sign a legal document claiming ownership of a property and they do NOTHING to check and verify this! Now I am stuck with the cost of removing the dish from the house, and the repairs from where they drilled into my roof, and I'm stuck with a satellite dish that I have no need for!

Struggle to Oder and have incompetent Customer Service Agents that CAN'T LISTEN and have LITTLE TO NO PRODUCT KNOWLEDGE of the services they represent. 1) Called 4 individual times to get information, some can only read the script provided to them. 2) Once my order was placed and completed the CSR DID NOT EMAIL my starter package. 3) Had to call prior to the install to complete all my rebates. 4) Made a call to add additional programming, was told they could not take my order until the installation was completed, have to call them back to add programming cannot order at time of Original Order. 5) My appointment was 12:00P-4:00P, the installer called but arrived at 4:47P. 6) Couldn't install due to arriving late and the heat. 7) Installer arrived at 7:15A to install. 8) Called Direct TV as advised by installers. Was told I need to speak with another group to get installation. 9) holes in wall due to error in running cable. I've called to get Internet and TV Programming. It shouldn't be this difficult to have TV and Internet. I'm tired of making the calls asking questions that have not materialized. Furthermore, the incompetence of the CSR concerns me when they're dealing with my account applying payments or charges. The end result is Direct TV doesn't care it was shown by the actions of the CSR that were either not willing or chooses not to assist the customer when Direct TV makes a mistake. Some other issues are the CSR are reading from a script, the continually apologize without any emotion, I know these people don't care they're in the Philippines it shows. Nevertheless I would like to be a customer, but not with the erratic and incompetent CSR as well as the complicated methods to start service and receive rebates. I hope this reaches someone that cares and has personal pride in the company and contacts me. Good luck to all that attempts to become a customer of this incompetent employee driven company.

can not see my bill on line

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