I haven't had Direct TV for even two weeks and my service went down, which I can deal with. I call for help and they tell me I have to wait a day and a half with out my tv. I don't like it, but I can deal with it. I wait at home for 4 hours and no technician shows up. I figure he's running late, but I can deal with it. I call the customer service line and they tell me "they" must have scheduled the wrong Friday or told me the wrong date--- so I'll just have to wait an additional week until next Friday. At that point I will have not had Direct TV service longer than I have had Direct TV service. They make no attempt to help schedule a sooner appointment. Evidently when you have problems you are in the same line/schdule as new customers signing up for Direct TV. So---once they have you they don't make it a priority to fix your problem. After speaking to a supervisor, nothing else happened. He just explained that fact, Brandon from OK customer service number V1859, to me. Basically "We are sorry, but we don't stand by our product and I will listen to your problem, read a script, but not help you." For those of you thinking of switching from Dish or cable --- DON"T DO IT, SIT TIGHT AND ENJOY YOUR TV. The grass is not always greener on the other side.

Kim Johnston
(AKA back to playing board games in Wisconsin)

I have been waiting for a credit check from Direct TV for a few months now (cancelled service in August). Everytime I call them to find out where it is, there is a new excuse:<br />
1. We have the wrong address.<br />
2. Was returned and shredded.<br />
3. The case was closed.<br />
Sometimes there is no excuse at all and I'm put on hold for several minutes and forced to hang up.<br />
I just want the few dollars I'm owed.<br />
Customer service is horrible, rude and no one knows anything.<br />
Everytime I call they want me to reconnect, which I will NEVER do based on poor customer service.

Suscribe at your own risk. Beware of hidden fee's. We have been members of direct tv for 6 months then moved, we decided to take our Direct TV with us instead of cancelling service. Unfortunately, we could not get reception from the new house we moved into, we were left with a $200.00 disconnection fee! I was appalled, it wasn't our fault their satellite could not provide service. The only way they waive the fee is by death or the military.

On 4/15/07 I purchased an HDTV at Best Buy, the salesperson said they were having a promo on direct-TV. I explained I was already a directv customer. The sales rep said I could just buy the HD service and add it to my existing service and that Best Buy would do it as part of my installation. I paid $99.00 for the HD receiver and the best buy installation guys came over and performed the install. At no point in time did I ever speak to direct-tv to have the receiver activiated. The Best buy installation guys did all the talking.

After three months of billing issues I decided I no longer wanted to be with Direct-TV and requested cancellation of my service. I was told that I could not cancel as I was commited to a two year contract. I ask the customer service rep to verify when I agreed to those terms and they claim it was automatic when I signed up for the HD service, problem is i never signed anything or agreed to an extension of service. I never even talked to direct-tv.

They claim that when I had the receiver installed i signed the agreement. When i looked at my best buy receipt there is no mention of such agreement matter of fact theres no mention of direct-tv. Then the representative claimed i verbally agreed when they performed the install. Again i never spoke to anyone at direct-tv. The best buy installer did all the talking with Direct-TV.

I dont understand how they get away with these deceptive practices and there is little or nothing out there to protect the consumer from such scams. I hope direct-tv goes under when IPTV becomes available nationwide. I am currently disputing this with Allied interstate a collection agency (direct-tv).

I recently looked at one of my Direct TV bills and was astonished to find that I was being charged for the NFL Sunday ticket-5 installments of about 50.00 each!!! I have a direct auto pay with them and sometimes don't look at each line item as I should. The answer I received at DTV was since I got it LAST year that I was automatically signed up for it THIS year!!! Well, my team isn't a contender for the superbowl this year so I'm not as interested in watching their games...Since I missed about 3 games going to to watch it at a bar, not realizing I had it at home, I decided to watch it from home yesterday only to find that they no longer offer the game in HD anymore for the same price!!! What a rip off. Either way, we should no longer be an "automatic" society...there are too many choices for customers these days and we have the right to make those choices. Unfortunately, i am locked into DTV for about 2 more years because of their ludicrous policy on their DVD recorders.Each time you upgrade or get a replacement, you have to keep them for a year or 2 years longer! And for this we get incompetent customer service representatives and poorly thought out policies like renewing automatically... hmmm.