I wished this would actually help but here we go. I have been a customer since 2002. I moved from Colorado to Atlanta in 2006 and used the “movers package”. When I arrived I discovered the waiting time was 3 months! Soon I discovered one of the first DirectTV stores was located at Discover Mills in Lawrenceville, GA. The owner was there and he seemed to be really nice. Anyhow I installed a regular dish and used the Tivo I brought from Colorado. I installed myself and everything worked great. About that time I saw HD TV was coming out and DirectTV would have soooo may channels. So I called up and they had a waiting list that I remember being incredibly long. I went back to the store and ordered a DH DVR unit paying 50% down. The unit arrived and I picked it up. It worked but my Tivo was much a better DVR. I did not know I needed to have a “special dish”. So back to the store. Because the “special dish” had to be mounted with extreme accuracy I was told I could not do it myself. By this time I have invested about 600.00 bucks for the HD received and dish. The installation was another 200.00 bucks. Two weeks later the installer came out and I was really happy. It was summer and Atlanta was experiencing a drought. When it finally rained even a drizzle the reception would go out. Then if the wind blew moderately it would go out. I call the installer from the store and said ‘it worked when they left”. I then called Direct TV and they said because I purchased a DVR and Dish I did not quality for installation and the wait time then was even longer! So I got on the list. A really long time later a technician came and remounted the dish and it worked great! So now I am happy and the service is great!
Yesterday I called to cancel service as I am moving. They tried every angle to get me to stay but my last experience was so horrible and time consuming I decided to go with cable which was virtually instant. So they cancel service. Next the fellow ask for my address because I have to send the receiver back. I told them I own the thing. They said because I paid a lease fee they believed I did not own it. So I tell representative the story which turns out to be a huge waste of oxygen. The just said I need to send them proof I purchased it. Oh get real! Three years ago? He insisted and with complete outrage I hand up. This morning I get up and guess what? Yep no service and error 726. Man these people really play hard ball. Anyhow I have an attorney friend and told me Direct TV has to prove I signed a lease agreement and produce it. The burden of me purchasing this not required. The burden of proof is on their side. I know where this is going. The are going to report the a credit agency and if I do not pay they sell the supposed debt to an agency then I get annoying calls for a long time. All that I have learned is after 7 years of service paying at least 1200.00 per year they want to guarantee I will never use their service again. Pretty stupid move. One just cannot change a leviathan the size of Direct TV.

the sales rep omitted some pertinent facts about the contract.The company and the employees are unethical and believe they can continue their practices because of their size.It was my reponsibility to have done more due diligence prior to the agreement, shame on me.Now its my responsibility to inform each and every person about this criminal organization.

I am too upset with my cable services!!! Recently we combined two households and we kept the boxes for all the tvs. Although when combining the tech quoted that we would not be charged a cancellation fee, actually we where increasing our services. I was charged a $280.00, I have over $130.00 in over draft fees. I have been a customer for years and so has my fiance. But this is absurd ! To make matters worst I was told that it would take 7 to 10 days. After waiting that period of time, my fiance called again he was told by a supervisor that, "the best we can do is 6 to 8 weeks! In the past I had recommend your companies services to everyone, I live in a complex with at least 200 direct tv dishes. It would be a great disappointment to your company that those moved their services. The people in the neighborhood often ask me 'HOWS IT GOING, WITH DIRECT TV? I have to tell them the truth, I am not happy and they are screwing me out of my money.

direct tv false advertisement tell you after the 30 days that if you cancel you are tied in for 2 year contract and if you cancel you will owe them $400.00 to break contract you get charged $5.00 a month for each box you have you need a box for each tv you have in the house. Customer service is rude. I feel we have been mislead and ripped off. oh yeah if you don't pay the protection plan of $5.00 per month they charge you $50.00 for them to come out and fix the problem. If i would have known what i know now I wouldn't have signed up with them.

I hope this makes sense to you.

If you have DTV's basic package and are not religious and are childless or not looking for juicers or food choppers(advertising for which you are paying) then you are suffering from discrimination on DTV's part because, after removing religious and childrens channels from your viewing choices, you only have about 10 channels available. I would like to examine the possibility of bringing a class action lawsuit based on age and/or religious discrimination against DTV and their parent company, to provide equal program access. Actually after reading these sites, I'm sure there other malfeasences(or some such) that apply here. I hope there is an interested attorney, or someone who knows one, who is willing to help get something like this rolling. Incidentally, I Googled the web for DTV complaints and found:

"Results 1 - 10 of about 1, 300, 000 for direct tv complaints. (0.22 seconds)".

Conservatively speaking, that means there are at least 2 million pissed off DTV customers.

My Gawd, people! It boggles the mind and nearly surpasseth belief!

I'm sure the other cable/satellite, etc. type companies are doing the same so maybe we can get their attention too. Anyway there's no way I can post this on a million websites so if you're with me on this, you can help by posting this on a few of them yourself. Just think, if only one person from half of these 1.3 million websites chipped in a buck we would have $650, 000 dollars. I'll bet that would buy some really strong legal assistance. Just food for thought. I'm not asking for money. That would require escrow accounts and other legal things. But who knows what a bunch of pissed off consumers united can accomplish?

If you can help please email:

[email protected]

Please type "Interested Attorney" or "I can help" in the Subject line.

Please just mail me if you can really help. With permission, I'll post short progress reports on this website if results warrant such.

Ron