I signed up with direct tv 11/7/09.They told me it would be $29.99 a month and my bill is $55.99. They wont fix it or make it right. They told me I had to send in a rebate form I wasn't aware of and I had to pay the 55 until they recieved the form. Very very poor customer service. I would never get service with them again. And to cancel is 480 some odd dollars!That is only one of the problems with them.

In November of 2008 my husband called Direct Tv and asked questions regarding a flier we received stated 34.99 per month free installation, dvr and four rooms. We had Dishnetwork for 7 years and wanted to the four room upgrade with dvr. With dishnetork we had a bundle package with our phone and we asked if it was available and they said yes. We gave our phone information and it was told to us yes it would be set up and it would give us a discount for the bundle. They took credit card info to secure the order and was told that we would not be billed on the credit card. We asked out total with fees and all it would come to around 56.00. They set up date for install in December. They came installed and 4 days later we got a charge on the credit card (not givin premission) for almost 80.00. When called very angry I asked 1. why it wasn't bundled with phone they asked me my phone info and we were told that they don't do business with our company. funny we were quoted that they do. (lie one) Than asked why it wasn't 56.00 they said that was with the 4 rooms price. When we were quoted with the 4 rooms. But we can't arue with them. I asked if could cancel and they a number to call in our area to find out the laws. I did and they said we had 7 days. Ok so i called to cancel they said we had to pay 500 dollars there is no cancelling allowed. Angry talked to supervisor he decided to give us one more free dvr with free installation. They came put it in charged our credit card again with 200.00. Called complained they said nothing was in writing(lie number i think now 3.) Talked to cancelation department they said you could cancel in 7 days from the day you ordered it. Funny you don't realize you are being screwed till it is installed 25 days after you order and after first bill. Nice company to deal with. Anyways they did credit account but today i found out that 56.00 bill is now 98.26. Granted we did get the extra reciever but im a little confused as to how one receiver adds 42.00. Anyone thinking of joining direct tv DONT Dishnetwork is much better. Even now the quality of the tv sucks. It skips all the time. If i could cancel and not be billed I would.

I called several times to get information about Direct TV. First I was told there was no cable in my area (then later found out there is). I was told it would be installed within 1-3 days (when I actually scheduled, I was told the earliest appointment was in 7 days). It took the installer 7 hours to set up 5 TVs and all of the lines were already in the house and outlets were on the walls. I was told that local channels would be included. When we began using the service that evening, we couldn't find ABC, CBS, NBC or FOX. When I called to ask how to find them, I was told that you have to ask to have local channels included. They looked up my zip code and said there were no local channels in my area, and the only option was to request a waiver and if approved I could get them in 45 days. It would be an additional charge of $2.50 per month per channel. I told them I'd discuss with my husband. When I called back to cancel, I was then told that you can get local channels through an antenna and converter box (an option not previously given to me). I cancelled the service and was told how to mail the equipment back. When I asked about the dish I was told that I owned it and that they wouldn't remove it. I asked how I could own it when I hadn't paid anything for it. They just kept repeating the same thing, "It's Direct TV's policy that we don't remove the dish." I spoke to a supervisor who told me they would come out and remove it for a service charge of $50. Beware when you talk with their representatives--they will tell you whatever they think you want to hear!

In November of 2008 my husband called Direct Tv and asked questions regarding a flier we received stated 34.99 per month free installation, dvr and four rooms. We had Dishnetwork for 7 years and wanted to the four room upgrade with dvr. With dishnetork we had a bundle package with our phone and we asked if it was available and they said yes. We gave our phone information and it was told to us yes it would be set up and it would give us a discount for the bundle. They took credit card info to secure the order and was told that we would not be billed on the credit card. We asked out total with fees and all it would come to around 56.00. They set up date for install in December. They came installed and 4 days later we got a charge on the credit card (not givin premission) for almost 80.00. When called very angry I asked 1. why it wasn't bundled with phone they asked me my phone info and we were told that they don't do business with our company. funny we were quoted that they do. (lie one) Than asked why it wasn't 56.00 they said that was with the 4 rooms price. When we were quoted with the 4 rooms. But we can't arue with them. I asked if could cancel and they a number to call in our area to find out the laws. I did and they said we had 7 days. Ok so i called to cancel they said we had to pay 500 dollars there is no cancelling allowed. Angry talked to supervisor he decided to give us one more free dvr with free installation. They came put it in charged our credit card again with 200.00. Called complained they said nothing was in writing(lie number i think now 3.) Talked to cancelation department they said you could cancel in 7 days from the day you ordered it. Funny you don't realize you are being screwed till it is installed 25 days after you order and after first bill. Nice company to deal with. Anyways they did credit account but today i found out that 56.00 bill is now 98.26. Granted we did get the extra reciever but im a little confused as to how one receiver adds 42.00. Anyone thinking of joining direct tv DONT Dishnetwork is much better. Even now the quality of the tv sucks. It skips all the time. If i could cancel and not be billed I would.

I called on Thusday 11/5/09 and set up an appointment to have the system checked. Friday 11/6/09 the technician called about 6:00pm to confiirm appointment for Satuday 11/7. 20 minutes later a computer calls confirming an appointment for Sunday. Somehow in 20 minutes the company just arbitraily decided to move my appointment 24 hours later without notifying me in any way, shape or form. Then when I talk to a supervisor she gave some ass-in-nine excuse that that was the date that was originally set up. So in actuality she was calling me a liar as well. This company cannot be trusted and their customer service attitude sucks. I DO NOT recommend them for anything. Further when we have lightning in the area we can loose satellite TV for up to an hour and they bloame it on mother nature and refuse to credit my account for lack of service. Now is this piss poor attitude or what?